Capital Appliance Repair

He diagnosed the problem and gave me an estimate on repair but he basically said I should get a new one because the cost to fix it would be too high. I was ok with the diagnosis and he was a pretty good guy.

Scott came out the day after my request for service. He had the whole dryer disassembled without moving it from against the wall in about 15 minutes. The problem was easy to diagnose and a new part was ordered. He said he would pick it up that afternoon and return the next day to install it. Apparently he had a call cancelled because he returned a few hours later and asked if he could complete the job right away, which he did. The reason the repair cost as much as it did was because he showed me that the rollers in the dryer were OK but were showing wear and would probably need to be replaced in the not too distant future. I agreed with his assessment and OK'd the additional parts. Hopefully this saved the cost of an additional service call. There was no pressure from Scott to spend the additional money, just an honest description of a potential future weak spot in the appliance. The work was completed quickly and competently. I will have no hesitation in calling on Capital in the future when needed.

Clint was awesome! Friendly, informative, professional and on time! I would definitely recommend them and use them again!

Excellent! Scott was the repairman, and he was not only efficient, he explained exactly what was wrong. The machine needed a new water pump. He had to go get one from the supply store, he returned in no time, and it was installed. He also pointed out several things about the machine due to it's age to watch out for. I will always use Capital Appliance repair, and I would love for Scott to come back!

Our service representative, Clint, was fantastic. He came out the very next day to diagnose the problem. He ordered the part and repaired our freezer the next day. The whole process took only 2 days from start to finish. He was on-time and very professional. He explained the problem to us and offered options. The price was very fair. We're very happy with his service and I highly recommend this company to others. We'll definitely use them again.

The dishwasher was repaired immediately on 12-15-15. The part for the refrigerator had to be ordered and took quite awhile to come in. As soon as it did the repairman came immediately and replaced it on 1-13-16. The needed repair did not hamper the use of the refrigerator while we waited. The water filter housing only leaked when I would go to change the filter which is not done that often. Jason left the work area clean and tidy when he left both times.

It went poorly, it seems like a pretty good way to make money if you just go tell people you don't know what's wrong and take their money. Anyone could do that with absolutely no knowledge of appliances.

Scheduling for service by Greg was made the next day, but alerted me of cancellation for same day service. Service associate Scott called before coming. He quickly knew the problem for an old model washer; had parts on hand; and made repairs. He explained and showed the problem and what was being done for the repair. He honored the discount that was available at the time. Excellent service was given from time of placing call to completion.

Capital Appliance did a great job. Called for a tenant repair on Thursday 12/3 and was able to get an appointment next day (Friday) for diagnosis. He found a broken pin which had to be ordered. It came in on Monday and the tech came out that afternoon to replace the broken pin and tested out the dishwasher to be sure that took care of the problem. Very fair price considering two service calls and rush ordering a part. Outstanding service.

I have used Capital Appliance Repair twice now for service of both my dishwasher and washing machine. Ever time I've called I've spoken to somebody immediately and gotten quick turnaround on service. I have appreciated Cliff's technical knowledge and competence to get the repairs done properly the first time on both occasions. I will use Capital Appliance again in the future.

Earned all of the above mentioned and more: Called before coming out On time Polite Did an excellent job! ...and most of all I felt comfortable with this Tech (Jayson) in my home alone! We will be calling on them again in the future with any appliance repair. Only wish they could do Warranty work.

I called on 11/3/15. Jason came the next day at exactly at the time window they said he would (he called in advance). Inspected unit, ordered the replacement part and returned the next morning and completed the repair. Very professional and courteous. Captial advertised a 10% discount on Angie's List, and I was a little disappointed that it was not intended for the bottom line figure, only for the service call. They need to express this the way it is meant by them.

Clint arrived on time. He quickly replaced the element and then turned on the oven to make sure it was working properly. we discussed a problem with the Jen Air cooktop range. He told me the problem and the appromaite costs. We will have that issue fixed by him at a later date

Scott called when he was on the way and arrived at his estimated time. He was very nice and patient. My dryer is located in a difficult to get to area. He fixed the problem and repaired by vent hose as well. Great service, nice and reasonable. Would use again!

on time!! professional, responsible , did not make me feel ignorant of the mechanics of the problem and did not do unneccessary repair will use again

Went very well. Offered options that if possible we could have pursued to self serve. Fact that he could do the whole job himself at a reasonable price made it easy doing business.

I called mid morning, and even though they were shorthanded, he said he would come this afternoon. He did, and immediately determined it was the heater for the freezer coils. He removed panel and it was solid Ice. He Thawed it out, got a part and installed it and we are back in business before the evening news. Mike was great, and made 2 trips so I would have it working and not lose any frozen foods. He was great, and will use again!

Scott was punctual and polite. He did not have the appropriate part to fix the problem, so he made an appointment with me to come back the following day. He showed up exactly when he said he would, and fixed the problem. I would definitely use Capital Appliance Repair again.

They did a great job, were very punctual and took care of the problem.

I wasn't hopeful; the refrigerator IS 24 years old. But, I really needed it to keep on working for a bit longer. After checking Angie's List, I called Capital. Unlike the other 2 companies I called, I was told someone would get to my house by the end of the day. The others could not promise anything before the next day or two and I'd be lugging food to neighbors' houses to save it. Scott arrived around 6 pm and checked the old refrigerator out. Water had frozen over behind the freezer panel and the fan had stopped running. He de-iced the freezer and got the fan running. The old refrigerator is back online and chugging along just fine. He said he'd return and install a new fan if it stopped working. It's still working. Scott had amazing patience and really seems to care about the work he does. Highly recommend this company and especially Scott!

Sometimes you learn more about a company when things don't go well! I scheduled a service call for our Whirlpool Duet washer that wasn't working. Technician arrived on time the following day. After disassembling the washer, it was apparent that the technician did not have a lot of experience repairing this model washer. He could not locate the technical service manual that was taped to the inside panel of the machine, so he had to call someone to walk him through the diagnosis. After about an hour, he concluded that it was either the central control unit or the motor control unit, but would not commit to repairing the machine, because of the expense of the parts. He did not want to change the wrong part, and then have to eat the cost for diagnosing the problem incorrectly. The next day, I called a competitor to service the machine. They quickly diagnosed the problem, had the motor control unit on their truck, and made the repair in less than 45-minutes. Today, I called Greg Dail, the owner of Capital Appliance Repair, to request a refund for the service call they performed. After explaining the situation, Greg apologized for the poor service and explained that the technician he sent to make the repair was not very experienced, but should have reached out to someone else on their team to resolve the problem. Greg graciously offered a full refund for the service call, and apologized again for my experience. About a year ago I used Capital Appliance to repair a problem I was having with the ice maker on my refrigerator. They did a great job, which is why I called them again when the problem with our washer surfaced. I will most definitely call Capital Appliance Repair again in the future. Although my experience with a specific technician was not positive, it is obvious that the owner of the company cares about his customers and wants to assure that they are satisfied with the work performed.

Capital Appliance Repair was a pleasure to work with. They were quick, reasonably priced, and very personable. I highly recommend them!

After an initial bobble trying to schedule (I think something was wrong with their phone), I was able to schedule an appointment quickly. The technician quickly determined that the icemaker had to be replaced order the part and installed it within just a few days. This is the second time I have used Capital Appliance, and I plan to use them in the future.

Made the appointment to fix our fridge about two weeks in advance and even confirmed the appointment time the day before. They never showed up in the appointed timeframe and when I called they said it'll take about another 30min, which they still hadn't showed up by then. Canceled the appointment at that point. Very disappointed as I went with them based on the good reviews they got on Angie's list. I had to take time off of work for the appointment and they never bothered to contact me about being late.

We calledd Capital Appliance Repair and was immediately given a time for Jason to come out to service my washing machine. The gentleman I spoke to in the office for was helpful and efficient. Jason arrived and was very professional, efficient, knowledgable and helpful. He told us the part would have to be ordered and sent from their warehouse and he could complete the service call on Monday, May 11. Jason arrived and replaced the part. He answered all of our questions with professionalism and knowledge. In talking with Jason we realized we had a garbage disposal that needed to be replaced. He came back on Wednesday and replaced our garbage disposal for us. It was one of the most pain-free experiences of this nature we have had in many years. We will definitely keep their contact information in our phones.