California Closets - Raleigh

Outstanding!

unknown

My representative, Amber, had a great knowledge of her product and design skills. She listened carefully to my needs and then sat down and designed a closet that we could both review before she left the house. No storefront trips were needed, although that option was offered. The installers arrived promptly, were professional and cleaned up and vacuumed before they left the house. All I had to do was start filling my beautiful new custom closet. A great experience and i will definitely use them in the future when the need arises.

The CC design consultant was on time for our initial meeting and was very knowledgeable about the product. She took some measurements and documented some design input from us and then supplied us with a preliminary design recommendation (via email which was nice) within a couple of days. The 3D rendering of the design recommendation that she produced was particularly useful for facilitating our conversation around the design. You could actually see what it would look like inside the closet space as we made changes to the design so that you could assess the overall impact of those changes before committing to the purchase. Some of the other closet system providers we talked to did not have this 3D rendering technology available to them so this was a plus for CC. The price point for the closet solution was very competitive with quotes we received from other potential service providers but we benefitted from a promotion CC was running at the time that basically gave us the textured wood finish closet material for the cost of the smooth finish material. The installer showed up on-time for the scheduled installation which was 3 weeks from the time of contracting CC to do the work. He performed the installation work as expected per the specs he was given for the installation job. There was one challenge that arose with the installation of the closet that was the result of a simple (but accidental) communication oversight between the design consultant and the installer. Once this was realized, the actual owner of the CC business came by our house the very next morning to assess the situation and to explain what he was going to do to correct the issue. The very next day, he had all the right people working on correcting the problem and within a matter of a few hours, the problem was not only corrected but he also made a few additional improvements to our closet system at his expense to ensure that we were going to be 100% satisfied with their product and their work. It is important to note that I have met some very customer satisfaction centric service providers in my life but this guy redefined it and reset the bar for it. All I can say is that he was INCREDIBLE!. As a result, I am now a customer for life with these folks and I can state without hesitation that they stand behind their product and their work until the customer is 100% satisfied. I would strongly recommend CC to anyone who is in need of a new closet system as it is very rare these days to come across a service provider with this level of commitment to customer service and satisfaction.

The whole experience was wonderful from the designer to the Installer who was on time, finished when he said he would, the closet looked fantastic, and there wasn't a speck of mess. Now I wish ALL my closets looked that good. I look forward to using them in the future.

They did a great job. Just a great experience. He was very professional my closets are still just the way I want them to be, If i ever need more work more done I would call them for the future everything is hidden , convenient, and organized.

Slight delay to get started due to the size and layout of the desktop. Once the work started, it went smoothly and was completed in a timely manner. All three units are beautiful and functional three and a half years after the installation. I am typing this in my office now! Not the cheapest, DEFINITELY not the most expensive either. Good value for a semi-custom design.

They did the work well and got the work done on time.

The service turned out fine.

The service turned out well. The finished product was very nice. The quality of the products was very good and they got the work done quickly.

They were great. I had nothing but good things to say. The service rep was very professional and was with us throughout the whole process.

Most of the work that they did was good, but some of the finishing work was not as good as I thought it should have been.

Great ideas for changes that both improved functionality and asthetics. Easy to work with. Wonderful follow through. Great quality materials. Great communication. Showed up when promised, let us know if late. Always willing to listen. We are enjoying the remodeled spaces.

Very straightforward. Salesperson/designer made an appointment (we called), came out, worked with my wife to understand our specific requirements and design a system that would meet them. I removed old shelving in advance of the installation so that I could patch holes and paint over them; they could have removed the shelving and done patching, but I don't believe the result wouldn't have had quite the same finished look (no time for drying, sanding, painting). Installation was scheduled about 2 weeks after original design meeting, just the right timing for us. On the day of installation, they were delayed an hour or so by a truck problem, but sent extra installation people so that completion of the work would not be delayed. Crew was very professional, made some minor adjustments to deal with non-square closet walls, and did an excellent job overall. We are quite pleased with the results.

Perfect....

The bidding process went fine. We went with another vendor not because of the price but because they had better solutions there. I will consult them again in the future.

GREAT.

They did a phenomenal job of designing. The way the room came out was wonderful.

Ellen arrived on time to measure the closets. She was professional and had several great ideas for each area. She returned to show me the design and walk me through each area. She was very flexible when I wanted to add more drawers prior to installation. On the day of installation, the workers arrived on time, installed the closet, pantry, and laundry room system in 4 hours. They cleaned up all areas before departing. We love our new closets!