Brentwood Carpets Flooring America

Went very well. They even straightened out a wall to wall carpet that needed pulling.

Team did a good job and I'm very pleased with the results.

This was a big project being done in conjunction with a kitchen model. Jeannie Salter and Mike Stone have the patience of angels, as it took me quite a while to decide on what flooring to choose (they have a large variety of quality brands to choose from). Once we decided to put Karndean luxury vinyl planks throughout our house, they took care of the rest. Since we were also having other things done with our kitchen remodel we need to wait and coordinate scheduling. They were in touch with us the entire time! Jeannie has been like a supportive friend since the very beginning. I even had a chance to speak to Stacey, their warehouse manager who was on top of it and could answer my questions. The installation team they assigned to our project were the pinnacle of excellence. Thank you Craig, Dana, Robbie and Lewis!! They knew exactly what to do and put in extra effort to level our floors. They worked on our house as if they would their own- covering everything, taking care moving heavy items and getting it to look perfect. They left sliders and cardboard under heavy items so that we wouldn't scratch our brand new floor moving our furniture and refrigerator back into place. It was the most stress-free part of our entire project! Plus they were pleasant to be around! We will be going to Brentwood for any future flooring needs and requesting this team.

The staff was great to work with. They guided and instructed my in my choices. The process was fun and easy for me, and the finished product is beautiful.

My experience with Holly Cole could not have gone better. She is an outstanding salesperson and is very knowledgeable about the different flooring options. She was very patient as I decided which carpet to pick and answered all of my questions particularly about finding the most environmentally friendly and chemical-free carpet. We have now had the Smartstrand carpet for 6 months and it has held up perfectly, we love it. While the price is high, Brentwood's prices seemed equal to or less than other businesses I checked.

Great! Arrived promptly. Were very professional; cleaned up after job was completed.

I worked with Cheryl who came to the house to measure for the carpet I had selected. We had a health event happen and there was no problem having them hold the carpet until we were ready to have it installed. The workers were right on time and did a great installation job in our master bedroom/closet and a repair in another room. They are just a great company that we will use again.

They were very thorough they explained options, they were willing to work with me. They knew the carpeting was being done for the house to before putting on the market. So they knew there were could be cost considerations there so they worked with me as in terms with what I was comfortable with.

I talked with Cheryl Hendrick when ordering the carpet. She's a great person to deal with. I received a very good, competitive price on the carpet I chose. I could have had the carpet installed sooner than I actually wanted it, so scheduling was never an issue. The estimator and scheduler are top notch as well. The crew that installed the carpet were professional, knowledgeable and friendly. The carpet looks great. My only disappointment was the number of marks left on the walls (not baseboards) from the installers. I complained about this and the owner, Matt, came over to my house immediately to look at the situation and apologize. He offered me fair compensation for the issues I had. I would definitely recommend this company to anyone looking for a good carpet at a good price run by professionals who care about their customers' satisfaction.

Job went flawlessly. Contacted reps from the Cary location. Picked out carpet in the showroom and had an estimate within 48 hours. Very reasonably priced. They installers arrived within the next week and applied new carpet in all rooms in one day. They left all rooms with a very professional installation and it looks excellent.

We knew when we selected this house to buy that we would need to replace the carpeting...this was our first home purchase and we were juggling many moving parts and pieces that had to happen within budget and in a precise order between closing and moving in. Nicole from Brentwood assisted with our selection and came out to preform the measurements. We are thrilled with the carpeting that has been installed in our home, it is super comfortable and was well suited to our needs. Installation was preformed on time and done very well especially considering we had just painted all of the walls (not the trim) finishing only 1-2 days before the carpeting. As we change out other flooring in our home (in the years ahead) we will be sure to call Brentwood Carpets & Flooring America! FYI--carpets are in living room, staircase, upstairs hallway, bedrooms and closets.

We had the carpets replaced prior to listing our home so were trying to minimize costs and manage some scheduling challenges. Brentwood made it so easy! Matt, the sales rep, came out quickly after being contacted, brought his sample book, was extremely prompt for the appointment and was done measuring in less than 15 minutes. He allowed us to wait to schedule the install until immediately prior to listing and was extremely accommodating in scheduling, to the best of his ability. He tolerated a multitude of logistical questions from us prior to install (how long will they need in the house, what should we do to prep for the installation, how can we work around them best as two people who office from the home, etc.) The project lead, whose name I have forgotten (bob?), was there promptly with his team. They walked the house, coached me on the best approach for installation and, my favorite part, installed around/moved our furniture. They were extremely professional and some how managed to install 13 stairs without scratching my newly painted stairwell (poor scheduling of home fixes on our part). The project lead was also incredibly sweet to my toddler who was following them around asking all kinds of questions before she left for the day. They also finished earlier than anticipated. They made it so easy we are planning to have the carpet in our new home replaced, instead of stretched/repaired, by them!

The overall experience was poor. From the start we felt like they didn't care if they had our business or not. It took them 3 days to call me back to make an appointment to get our upstairs measured. The person who did the measurement was awesome. And the receptionists were all great. But I had to call the sales person after two days to get our estimate. All she had was excuses - Tuesdays are such a busy day for her, their computers were down, etc. No apologies and she didn't really seem to care whether they got our business or not. Will look elsewhere...

It went very well. Furniture was removed, old carpet removed and pad. Area cleaned and pad and carpet put down,vacuumed and furniture set back up. Old carried away.

Outstanding job! I have been using Brentwood carpets since the early '90's. They are professional people who get the job done. They have actually made three rugs for me and I am going to have them recapped my stairs and upstairs hallway, as well as, make another new rug for family room. I also used them for carpet in a townhouse. Pamela Maxey

They did a prompt estimate, and were very thorough and professional. I got three estimates, and they beat one of the big home improvement stores and my warehouse membership store. They provided a great product at the best price. Their installers were AWESOME!

Fabulous Folks! Have worked with this company for 30 years and have NEVER been disappointed...Knowlegeable, prompt and courteous!

The men were professional. They went to work immediately, and left at the end of the day. They cleaned everything up. They also arrived on time. I just left them alone to do their. Job.

We are selling our home and wanted to replace all the carpet. I took a sample of the carpet we have now and showed it to the salesperson. I told her we didn't want to spend a lot but wanted it to be nice because we had just painted the interior of the house, gotten a new roof, etc. She gave me a sample board to choose a color but didn't ask any questions about anything else. I thought by bringing in a sample of our existing carpet, we would have something comparable. It wasn't at all comparable. Very poor quality. When my husband and I saw the carpet, we couldn't believe that the installers would leave a job with gaps between the carpet and baseboards. It looked awful! It ruined our entire moving experience. The general manager came over to look at the job and after a lot of drama, he agreed to have them try to fix it, but it didn't look any better. We will never use Brentwood again and have told others to think twice about doing business with them.

Called to schedule an appointment for someone to come measure the area so I could get an estimate. Sherri asked if I'd come in to pick out a carpet yet. I said no. Her response was "Well, we can't give you an estimate without a product." I asked if they didn't bring samples to the home and she goes "No. No. We don't do that." Her tone was disturbing. Sarcastic to say the least. I just said thank you and hung up.

Very professional team. They worked with me to choose a product that closely approximated the original flooring. They are responsive and knowledgeable. The staff that came into my home to remove the damaged wood and install the new flooring was very efficient and respectful of my home. When the demolition stalled due to difficulty in removing old floor, they located a resource to bring in machinery and remain on schedule. They were very accommodating to my inquiries and requests during the process. They followed up after the fact to ensure that everything was done to my satisfaction. I'm very happy with the results.

It went well. Waiting to receive the rugs.

I initially sent an online request and got a fast response. After that, I spoke with Sara Ann by phone twice. She encouraged me to come to the showroom to view the carpet supply. In the meantime, she gave my contact information to Tim, who scheduled a time to come out to my home for measurements. Tim called me within a couple of days and scheduled an appointment for the following week. Prior to that appointment, I went to the showroom on a weekday before noon, between 11:00 and 12:00. Since I had not scheduled an appointment with Sara Ann, I was disappointed that she was not there but completely fine with another sales rep helping me. The front desk staff was friendly and immediately called another employee up front to help me. That particular employee seemed completely blindsided and acted as if she had several more important things to do than help me find and price carpet. I told her a couple of brands and lines that I liked and she basically pointed to the area where I might find something similar. Then, I asked if she could tell me prices and she said she wouldn't know until we had measurements done. I asked if she could give me prices by the square foot and she said each carpet sample had a pricing on it. She ended by telling me to find some carpet that I like and then they could have Sara Ann get back to me with prices. She walked away pretty quickly. While I was looking at the Mohawk selection, a gentleman asked if I needed help and I told him I wanted a price for a sample. He replied that he actually didn't work there but was a rep. He just noticed I was looking and thought I might need some help. He actually seemed more eager to help than the Brentwood employees. In addition, I got some prices on my own and did the math based on a measurement from another local carpet company. Brentwood's numbers were at least 2 times more than almost every other company I've gotten estimates from. This includes an estimate with the exact same Mohawk brand. To say that I was disappointed in the customer service is a huge understatement. This company proudly displays their Angie's List Super Service Award for 2012 on the front door but I did not see much of that when I came to the showroom.

Very impressed with the work. Cheryl was great with helping select carpet and pad. She even gave us the pros and cons if we wanted wood. The best part of the experience was the responsiveness and there ability to schedule the job quickly.

Everything went well. Started early and finished by noon. The team worked well together. I would highly recommend them. Completely satisfied with the work and outcome.