Bond Roofing

I had three contractors bid on replacing my roof. The low bid was for $10,800, the high bid was $15,500, and the Bond Roof bid was $12,500. (all three vendors quoted approximately 40 to 43 squares of roofing (4,000 to 4,300 square feet). I didn't choose the low bidder as their estimator/sales person was very "pushy" and kept saying that they didn't agree with the manufacturer's instructions on how to install the shingles. I told Bond that I chose them and they called back within the week to schedule the job. They called mid-day on a Friday and said that they wanted to start the next Monday morning, and I agreed to that. I was expecting a truck load of supplies to arrive over the weekend, but none did...(neither had a dumpster for the old shingles). On Monday morning, at 7:45 AM the job supervisor arrived and was surprised that the supplies had not been delivered. He also said that the work crew's truck had broken down in North Raleigh (i'm in South Raleigh) and that he would get them, and that he would check on the supplies. The dumpster was delivered at 8:45 AM. To make a long story short, the supplies were finally delivered at 1:30 PM, but the work crew never made it on Monday. The supervisor called at 1:30 PM to tell me that they were still waiting for the truck to be repaired and that he would call me back within an hour to update their status. He finally called at 3:30 PM to say that they would wait until Tuesday... On Tuesday the crew arrived at 8 AM and worked until 6:30 PM (very dark) (including a lunch break). On Wednesday the crew arrived at 8 AM and worked until lunch. Rain was being forecast for that afternoon so they spent late morning getting the exposed areas covered for the rain. It started raining about 2 PM and there were no leaks. It rained all Thursday (still no leaks). Friday they worked from 8 AM to 6:30 PM. They asked if they could work on Saturday and I agreed. Saturday they worked from 8 AM to 6:30 PM. On Sunday afternoon a couple of the workers showed up and did clean-up for about 4 hours (picking up nails and shingle fragments that had not landed on the tarps that they used to catch debris). On Sunday one of my cars had the "tire pressure" warning go off and I found a roofing nail in the sidewall of the tread (more on this later). On Monday the crew started at 8 AM and finished the roof and clean-up at 3 PM. On Tuesday the supervisor came by to inspect the site and haul off any leftover items that I didn't want. I mentioned the flat tire and he said to send in a copy of the receipt with the bill payment and that they would take care of it. The bill came via e-mail on Wednesday, and I sent the payment in with a copy of the tire bill (the old tire couldn't be fixed and had to be replaced)(a total of $170). A week later I received the check for the full amount of the tire replacement. My overall review: The work crew did a very good job. The only issue that I have noted is that they used some brown aluminum flashing that had a clear plastic film on it to protect it from being scratched, and they forgot to peel the film off of it, so in certain light the flashing looks "shiny". They did a great job on the step flashing (where the roof hits the siding or brick) and edges. On the first day, the supervisor would tell me that he would call back in an hour with an update on the status of the work crew and supplies, but it would be 2 to 3 hours before he would call back. His should have been more prompt in calling back. So the work crew gets an "A" grade, the supervisor a "B", the office a "A" (for the tire payment). Overall, I'll give them an "A-". Would I hire them again: Yes

This company is the BEST! I cannot recommend them enough! From the first phone call, everyone at Bond Roofing was amazingly professional and pleasant to work with. They came out in record time to give us an estimate and were pronto on the job! The roof looks perfect and it took less than 3 full days. I wouldn't even consider another roofing company!

EXCELLENT WORK!! Timely, efficient, and extremely professional. Tarped yard to protect plants and catch nails and old shingles. Cleaned up when roof was complete. Very pleased with the new roof.

unknown

They were prompt and professional. They also honored the $300 coupon that I received on Angie's List. I got other quotes. Their was not the least expensive. However, I liked that they were to the point on questions I had and kept their word.

Bond Roofing exceeded all our expectations. Our roof was damaged in various hail and wind storms over they years. Many of the hard-selling "storm chaser" roofing companies (with shady practices) knocked on our door and gave us estimates. We were smart enough not to sign their ridiculous contracts requiring us to use them simply for getting up on the roof with the insurance adjuster. In case you aren't aware, your insurance agent can help influence an insurance adjuster. A random roofing guy can't. It just makes the evaluation process more annoying for them. We decided on Bond Roofing for the following reasons: 1) Jeff beat the lowest price that any of the high volume/low attention to detail "storm chasers" gave us; 2) they're a local company that's been in Raleigh for decades; 3) they take their time and pay attention to detail (it took two days to do our roof, while the "storm chasers" only spend a day); 4) they hand nail all of the shingles, where others use nail guns that can shift shingles and cause ripples and gaps; and MOST IMPORATNLY 5) CLEAN DEMOLITION/CLEAN-UP - they use tarps to make sure nails and other debris aren't left behind. Clean demolition was a MUST on our list. We have a dog and a 19 month old child, so the thought of random nails in the yard really scared us. We were lucky enough to see they type of demolition that other companies use. Our neighbor used one of the "storm chaser" companies, who did not use tarps and basically just swept up all their mulch as their clean-up process. They got nails in his A/C unit, and it makes an awful noise now. His contract says that he'll have to pay for their legal costs if he ever takes them to court. It hasn't died yet, but when it does it's going to be a mess when he tries to get them to pay for it. Jeff's crew did a very thorough job and the roof looks great. On top of the top-notch job they did, Ryan, the project manager for our roof was nice enough to help me unhook our stove from the gas line. We were having appliances delivered the same day, and there was no way that I would have gotten that thing unhooked without his help. He was happy to help. You'll not be disappointed if you decide on Bond Roofing.

Told me all was okay just that the back deck roof needed some shingles replaced. Said he would send me some paperwork to show what needed to be done and a copy of his report which I still have not gotten.

We were very happy with their work. Their customer service is super. Any questions I had, they answered. They cleaned up nicely each day and the roof looks great.

I had an excellent experience with Bond Roofing. I heard about them through a referral from a friend, and I was happy with every interaction I had with Jeff and his team. They were flexible with last minute scheduling problems, and I'm really pleased with how the roof turned out.

I use Bond Roofing because prices for services are fair and the quality of work is outstanding. Jeff Bond keeps his word.

Making an appointment was easy, they were easy to work with, very responsive to my calls. When the gentleman came out he inspected the roof and sealed a leak that could have potentially caused trouble down the road. Overall, I was pleased with this company and their services.

Would have appreciated at least acknowledgment of my message. When this happens, a business could lose out on the potential of a major/minor contract.

His team replaced the pipe boots

see above

Contacted Bond Roofing for a metal roofing quote for my home, detached garage, and detached shed. Jeff arrived on time and we went over some of the options. He said he would get a quote back to me at the beginning of the week. It took him longer to get me the quote than he anticipated, but he did apologize for the delay. He came in the lowest, but I decided to go with another company.

My experience with them was fine and I didn't have any complaints.

Were very nice people. The only thing I didn't get was a report that he said would be sent to me but everything else was great.

Arrival was punctual went straight to work after checking in. performed repairs. Let us know that we can get 4-5 more years out of roof, instead of telling us we'll need a new roof.

They came when they said they would would. They took care of some repairs onmy roof. They were polite and they cleaned up after themselves. They truly stand behind there work.

Explained above. No problems.

They did a really good job. They were not the first company that tried to fix it, but they came through for me, which is really important.

We had been looking for a metal roof for sometime. We decided on a Decra roof. They clean up every day after the finished working. We had a little problem will a vent cap and the came back the next day and fix it.

Went very well -arrived on time as was arranged-great workers( very polite)

In October 2010 a written estimated was provided with details of the work to be done. After obtaining other estimates, we gave Jeff Bond the go ahead back in December. Howerver, due to cold weather there was not an opportunity until mid-February to do the work. Jeff was very patient and waited for dry weather in the forecast for temperatures above 40 degrees which is required for applying asphalt singles. He communicated with emails through that period to keep us informed that we were not forgotten. The shingles were delivered on time as promised and the work crew showed up immediately to begin the process. The crew was very conciencious in picking up trash at the end of the first work day. Likewise when the job was finished the next day. They took great care to minimize any potential damage to plants surrounding the house. A very professional organization at a very reasonable price.

VERY well! Jeff Bond is very professional and responsive. The work was completed in exactly the amount of time estimated at the price quoted and all debris was picked up. The yard and work areas were thoroughly examined for nails and I've only found one since they left (although I'm sure there are some others). All in all, although they were a little higher than other estimates, we feel that we got a very high quality, superior product.