Bolton Construction and Service, LLC

Chris found the cause of the problem in about 5 minutes and it did take him another 10 minutes to fix it.He was very knowledgeable, he explained me different ways that the problem can be fixed and had me to decide on how he will proceed.I would definitely hire them again.

on time and professional work

Provided several options for replacement of unit. I was very satisfied with quality of work.

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Didn't correctly ID problem. Didn't fix problem. Overcharged me from what said cost would be. Said hourly rate on weekend was $150 and was here for 1.25 hours = $187.50. Charged me $239.xx plus parts. I will be disputing bill with the office and letting them know what a bad experience it was.

My Lenox heat pump lost the ability to recruit electric heat strips when the heat pump itself could not keep up due to the outside temperature. After several small part replacements each of which worked for a day or two, but then failed, the tech recommended replacing the entire heat strip module (which was still under warranty). Once this was done, the system works fine. |The process took almost 5 weeks to play out, due in no small measure to the fact that the Lenox part warehouse is now in Harrisburg, PA, not Raleigh, and Lenox doesn't do express shipment. If you live in Raleigh, do not install a Lenox heat pump! | |After a couple of weeks, the tech gave me his own cell number and was very responsive to my recurring problems which I really appreciated. |

We're very pleased with them. They always call to let us set up a time that will be convenient. I have never had any trouble with them. We've had a good experience with them. There was tiny glitch when they change computer systems. Not all of the information got transferred from one system to the other. For a while, they didn't have us down as customers. They realized the mistake and it's not a problem now. That's the only that's ever happened. My first impression of them was that they're really good if they're running late or can come earlier, they always give you a call before they're coming to let you know and make sure it's okay. They really keep you in the loop as far where they're at and what's going on. They showed me how to change the filters upstairs. They also gave me some advice on what filters to use. One time last year, we had routine maintenance scheduled and they called to ask me if they could reschedule because a lot of people's heat had gone out. They were nice enough to call and ask not just for me but for the people that were out of heat. Our heat was working so we rescheduled. They're good about talking to their customers and rearranging things. I was really thrilled with them because I know if my heat goes out they'll get on it. They're usually always within their four hour timeframe. If not, they do keep you in the loop. A couple of times, they've actually called to see if they could come early because they finished the last job early. They try to do their best for all of their customers. I've never had any trouble with the people that come out. They're very respectful of the house. They always either take their shoes or cover their shoes with something. They're definitely somebody we're going to stay with.

I didn't use their service, and am glad I didn't. Their price quote was ridiculous! Just to come out they were going to charge me $95 for starters, plus $95 for every hour on the job, plus extra for any parts used! I didn't have hot water, and knew the problem wasn't major. I had an idea what it was, but wasn't certain. If I had of used their services I would of ended up paying over $200 - probably more. Turns out the problem was a simple part that needed replacing that only cost $9 - $20 at home depot! Labor itself should be no more than $50 per hour. If they were fair, the total price should have been around $100 max!

We were having problems with one of our heating units. Ennis was to come out between 3 and 5 on Friday afternoon. At 4:30 my wife called to check status since we had not heard from anyone and it was Friday afternoon. We were told that Ennis had an emergency and would not complete his calls so my wife asked about the status of our scheduled call. We were told someone would call shortly. Ennis called and said that he had left us a message and asked about the symptoms. When my wife described the symptoms he told her that could not be correct because he had replaced that part 2 months previously (my wife had not told him what part was failing - she had simply described the problem. I am not sure how he could tell what was wrong because he was not at our house and did not have remote access to the uni0t. Also we did not have any messages from him on our phone and caller id did not list an unknown number so I wonder about who he called Finally another person came out to work on the unit. He did a great job and said that he had to order a part would install it Monday morning which he did and it fixed the problem. At that time I asked about a service contract and he contacted his office and gave me a quote and said that the office would send more information via email. It is now 2 weeks later and I still have not received anything via email However I did contact one of the highest rated HVAC companies yesterday and I now have a service contract with them and they have already inspected my units. That is what I want from a service provider - someone that does what they say they will do and when they say they will do it

I noticed wet carpet and sheet rock and discovered the pan under the A/C unit in the attic was leaking. I called Bolton first thing the next morning and was able to get same day service. The servicemen cleaned out the lines, which stopped the water leaking in the pan. They then called to have a new pan made, which was ready by the end of the day. The servicemen returned the next morning to install the new pan. The servicemen were punctual and professional. Will definitely use them again.

Very professional.

We had Bolton check repairs needed based on home inspection for a condo we purchased. We received proposals for work to be done. Signed contracts - Plumbing responded quickly, however, there was an issue when it came to the removal of the toilets and vanities. The person took his time to ramp up 4 hours at $90 an hour. He took the sink out fairly quick, however, it seemed like someone told him it was on time and material and all of sudden he started slowing down stretching the job out. But the real kicker was the electrical. We had a hard time getting someone to do the electrical. The project manager promised to have someone come out, however, it seemed like they could not spare any one. It got so bad that they sent out the project manager to perform the electrical work. We were really disappointed with how impersonal Bolton was with us. On top of that I tried contacting the project manager after he completed the work. Evidently, there were some wires that exposed in the cabinet and I had questions about them, after not being able to get a response back from him I tried getting someone at the office. They claimed he was out on a job and that would back to us or they would have someone else come out. Still no calls. Overall, it seems like Bolton focuses their business more on business as opposed to residential. They really made us feel like 3rd class.

We had a heating and air combination system installed in August. Contract was signed in June promising a $500 rebate from Lenox for all systems bought in June. However, the company didn't install until August and even though they promised "we'll take care of it" meaning the $500 rebate, they have not to this day. Multiple phone calls and a visit from my husband to president of company. Found out company had been purchased back by family and all the salespeople who were so irresponsible were gone. These were the people who never returned our calls about the missing rebate. The new president, William, promised my husband to his face and then in writing to us via email that he would give us a paid in full two year service contract to off set the $500 which we were no longer eligible for. This was agreeable to us and we thought we were off to a better start. However, a week has gone by and still no contract has shown up in the mail. We loved Bolton 10 years ago when we got our last heater and this was the reason we went with the company. I have tried to avoid this posting hoping that they would come through--at this point however, they have had the worst customer service/responsiveness I have ever had from a company--and this is after spending almost $10,000 with them!

They were in and out quickly and great to work with. They were all very nice and also very helpful in answering all the questions I had. They did a great job on our electrical work and I would definitely recommend them to others. I know I feel a lot better with new wiring through the house than I did before.