ARS Rescue Rooter

4.4(
693
)

About us

ARS is a trusted service provider in heating, air conditioning, plumbing and indoor air quality. Our courteous HVAC and Plumbing technicians are available 7 days a week to provide you with expert service and repair. Our Comfort Advisors are ready to help you make the most effective installation or replacement decisions based on your home comfort needs. We are licensed and insured. Estimates are always provided before any work begins. Major credit cards accepted. 100% financing with approved credit.

Business highlights

10 years of trusted experience
Emergency Services Offered

Services we offer

We are specialized, in heating and air conditioning maintenance, service, and replacements. Hot water heater service and replacements.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.4693 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
14%
3
6%
2
5%
1
8%
Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.5
responsiveness
4.6
punctuality
4.6
Write a review
Showing 501-693 of 693 reviews
Matt C.
08/2019
5.0
heating & air conditioning/hvac
  + -1 more
Good job overall.
Description of Work: AC maintenance
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ARS Rescue Rooter
Thank you for the wonderful review! We appreciate you taking the time to give us feedback on the work performed and giving us the opportunity to service your in home comfort needs. Sincerely, Tim P. Senior Project Consultant & Sales Supervisor
malia W.
07/2019
5.0
heating & air conditioning/hvac
  + -1 more
It went well
Description of Work: Repair a part on AC unit
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from ARS Rescue Rooter
Wonderful! We are glad you had a good experience. Thank you for giving us the opportunity to take care of your air conditioning needs. Sincerely, Tim P. Senior Project Consultant
Betty B.
07/2019
4.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
It went well
Description of Work: Pipe behind toilet
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$188
Response from ARS Rescue Rooter
Your positive comments are really appreciated. Thank you for taking the time to share your experience with us. Your business means a lot to us. Again, thank you for being an ARS / Rescue Rooter Raleigh customer.
Deanna P.
06/2019
3.0
heating & air conditioning/hvac
  + -1 more
Okay at first then not so good...
Description of Work: Replace HVAC system
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$4,300
Response from ARS Rescue Rooter
Thank you for taking the time to share your experience. We apologize for any inconvenience we may have caused. We greatly appreciate each and everyone of our customers. Now that the issue has been resolved we hope you will continue to trust us to take care of all your in home comfort needs. Sincerely, Tim P. Senior Project Consultant
Rusaline C.
05/2019
5.0
heating & air conditioning/hvac
  + -1 more
As expected
Description of Work: New heat pump and ductwork
Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Response from ARS Rescue Rooter
Thank you for sharing your experience with us. Its been my great honor to have our professional mechanics and service specialists do this important job for you. I trust you will have many years of pleasurable comfort as we continue to maintain your new system. We also provide plumbing and electrical services. Sincerely, Tim P. Senior Project Consultant
Larry H.
04/2019
1.0
plumbing, water heater repair
  + 0 more
Never heard from provider
Description of Work: No work done
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from ARS Rescue Rooter
It was good talking with you this week. I am very sorry your appointment was not scheduled in a timely manner. In light of this circumstance, we look forward to doing a (complimentary) professional hot water heater flushing job next week at your convenience. Thank you again for choosing our company! Sincerely, Tim P****** Senior Project Consultant
BOB D.
09/2006
5.0
heating & air conditioning/hvac
  + -1 more
My biggest problem is that I way away from home when this job needed to be performed. Mike Langdon was great to work with. I don't think I would have had such a satisfactory user experience with anyone else under the same circumstances - being out of state and unable to personally supervise the task. Mike was able to put my job in his schedule ahead of my return such that I came home to a nice, cool house on a hot & humid August day. I would not hesitate to recommend the company, nor would I hesitate to use them again. In fact, I plan to have them replace my (old) gas furnace next year, with a new, high-effeciency unit.
Description of Work: Replaced AC condenser and coil with heat pump and coil with control wiring and thermostat to convert to Dual Fuel system using existing (gas) furnace in place. Replaced 7 hard duct runs in crawl space with R-6 foil flex. Enlarged return duct to 16''.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,528
Jim B.
08/2006
5.0
heating & air conditioning/hvac
  + -1 more
Technician was prompt (actually arrived a little earlier than the phone representative said he would) and very polite. He took off his shoes when he came in the house. He didn't pressure me for any additional work. The service plan was actually my idea, since I had been on one before. Only negative thing I can think of is that he seemed to talk on his cell phone a lot while he was outside, but it could have been business related, I wasn't listening.
Description of Work: I recently had ARS come out for a central A/C unit that had frozen up. The technician came out, checked the system, and added some refrigerant to the system. I also signed up for the one year service plan for both of my units, and he did the maintenance work on both systems (cleaning external fins, checking/cleaning condensation lines, examining the coils, putting some sort of blue tablets in the drain pans). The one-year plan was $214 for two units, and they'll come back out in the fall/winter to check out both furnaces. Since I signed up for the plan, the diagnostic fee was dropped from $85 to $47, and the refrigerant price was dropped 15%. I don't know if I'll renew the plan next year or not, but for one year it seemed like a good idea.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
SCOTT G.
07/2006
5.0
heating & air conditioning/hvac
  + -1 more
They do a good job. Show up on time, do their work properly, and bill accurately. I recommend them.
Description of Work: Annual HVAC service agreement.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$175
PATTI C.
06/2006
5.0
air duct cleaning
  + -1 more
THIS COMPANY DOES A GREAT JOB AND WE ARE GOING TO CALL THEM AGAIN. WE ARE VERY SATISFIED WITH THEIR SERVICE. THEY ARE RELIABLE AND DEPENDABLE. THEY CLEAN UP EVERYTHING WHEN THEY ARE FINISHED.
Description of Work: THEY CLEANED THE AIR DUCTS ON THE FURNACE.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from ARS Rescue Rooter
Thank you
KRISTEN C.
06/2006
4.0
drain cleaning
  + -1 more
THE SMALL JOB TOOK THEM QUITE AWHILE TO GET DONE AND I ALSO THOUGHT THE PRICE WAS A LITTLE TOO HIGH. THEY ARE RELIABLE, THOUGH, BECAUSE THEY SHOWED UP ON TIME AND FIXED IT IN THE SAME DAY.
Description of Work: THEY UNCLOGGED MY SINK.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
JUSTIN H.
06/2006
4.0
heating & air conditioning/hvac
  + -1 more
THEY CALL AT THE BEGINNING OF THE YEAR TO SCHEDULE THE ANNUAL SERVICE INSPECTION. THEY ARE COURTEOUS AND PROFESSIONAL. THEY DO A GOOD JOB AND CLEAN UP AFTER THEMSELVES.
Description of Work: THEY COME SPRING AND FALL TO DO A SERVICE CHECK ON THE HEATING AND AIR SYSTEM.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$190
06/2006
4.0
heating & air conditioning/hvac
  + -1 more
THEY WERE NOT EXCEPTIONAL. THEY ARE GOOD ENOUGH TO HIRE. THEY CAME OUT, DID THEIR JOB, AND WERE OUT OF HERE. I THINK THEY COULD HAVE BEEN MORE PERSONABLE, BUT THEY DID DO A GREAT JOB.
Description of Work: THEY SERVICED OUT HEATER AND AIR CONDITIONER.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$350
06/2006
4.0
drain cleaning
  + -1 more
THE PRICE WAS A LITTLE HIGHER, IN MY OPINION, BUT I THINK THAT EVERYTHING IS HIGH PRICED THESE DAYS. I LIKED HOW RESPONSIVE THEY WERE TO MY NEEDS. THEY GOT ALL THE WORK DONE IN THE ESTIMATED TIME, TOO.
Description of Work: THEY CAME AND CLEANED OUR DRAINS.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Mary Jo G.
06/2006
2.0
appliance repair
  + -1 more
THEY WERE WAY TOO EXPENSIVE. THEY CHARGED ME FOR THE SERVICE CALL TO SEE WHETHER OR NOT SOMETHING NEEDED FIXED AND THEN AGAIN FOR THE SERVICE ITSELF. THEY ARE JUST OUT TO MAKE MONEY.
Description of Work: THEY REPAIRED MY WASHER AND SEALED MY TOILET.
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$208
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
THEY ARE A TOP-NOTCH COMPANY. THEY ARE ALWAYS RELIABLE AND EFFICIENT WITH THEIR JOB AND WORK. THEY CHECK EVERYTHING VERY THOROUGHLY AND WELL. I AM GLAD WITH THE WORK THAT THEY DO.
Description of Work: THE COMPANY COMES AND CHECKS MY HEATER AND AIR CONDITIONER TWICE A YEAR TO SEE IF THEY ARE RUNNING PROPERLY.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
GLENN L.
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
I ALWAYS HAVE HAD SERVICE WITH THEM. THEY ARE VERY NICE, FINE PEOPLE. THE WORKERS SHOWED UP ON TIME. THEY ALSO FIXED MY PUMP OUTSIDE SO I WOULDN'T HAVE TO BUY A NEW ONE.
Description of Work: THEY INSTALLED A NEW AIR CONDITIONING SYSTEM AND REPAIRED MY HEATING SYSTEM.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,025
06/2006
5.0
heating & air conditioning/hvac, lawn treatment
  + 0 more
WE HAVE BEEN USING THIS COMPANY FOR TWENTY YEARS. THEY ARE EXCELLENT AND RELIABLE. OBVIOUSLY, WE HAVE NO PROBLEMS WITH THEM SINCE WE HAVE BEEN USING THEM FOR TWENTY YEARS.
Description of Work: THIS COMPANY PROVIDES ANNUAL INSPECTION AND REPAIR ON OUR TWO HEATING UNITS AND TWO COOLING UNITS.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
THEY PAY YOU FIFTY DOLLARS IF THEY ARE LATE TO A SERVICE CALL. I HAVE BEEN USING THEM FOR TEN YEARS AND HAVE ALWAYS BEEN COMPLETELY SATISFIED WITH THE SERVICE THEY HAVE GIVEN ME.
Description of Work: THEY FIXED MY HEATER AND AIR CONDITIONER.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
06/2006
4.0
heating & air conditioning/hvac
  + -1 more
THEY WERE OKAY AND THE PRICE WAS VERY REASONABLE. THE GUY THAT SHOWED UP WAS REFERRED TO ME BY MY SON AND HE SEEMED REALLY NICE. THE NEW UNIT WORKS REALLY WELL AND SAVES ME MONEY.
Description of Work: THEY PUT IN A NEW FURNACE AND AIR CONDITIONING UNIT.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$5,000
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
THIS COMPANY IS SO PROFESSIONAL WITH THE INSPECTIONS THEY DO ON OUR UNITS. WE HAVE ALWAYS HAD A VERY GOOD EXPERIENCE WITH THEM. THEY ARE FRIENDLY AND COURTEOUS AND NEVER LEAVE A MESS FOR US TO CLEAN UP.
Description of Work: THEY INSPECT AND CLEAN OUR COOLING AND HEATING SYSTEM TWICE A YEAR.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
06/2006
4.0
plumbing
  + -1 more
I USE THIS COMPANY OFTEN WHEN I HAVE A PROBLEM. THEY ARE PROFESSIONAL AND RESPONSIVE TO MY PHONE CALL. THEY ALWAYS DO A GOOD JOB AND THEY CLEAN UP THEIR MESS.
Description of Work: THEY REPAIRED AND STOPPED THE LEAK IN MY BATHROOM.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$200
06/2006
4.0
heating & air conditioning/hvac
  + -1 more
I DON'T LIKE THAT WHEN THEY COME OUT THEY ALWAYS SAY SOMETHING IS WRONG, AND I DON'T THINK THERE IS. I DON'T KNOW FOR SURE, BECAUSE I DON'T KNOW ANYTHING ABOUT FURNACES. THEY ARE NOT AS PROFESSIONAL AS I WOULD LIKE THEM TO BE EITHER.
Description of Work: THEY CLEAN AND CHECK MY FURNACE TWICE A YEAR.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$250
SUSIE H.
06/2006
4.0
heating & air conditioning/hvac
  + -1 more
I DIDN'T SHOP AROUND A WHOLE LOT, SO I CAN'T SAY TOO MUCH ABOUT THE PRICE, BUT IT SEEMED DECENT. THEY WERE THE ONES THAT INSTALLED MY FURNACE, SO I TRUST THEM. THEY SAID I WOULD SAVE MONEY IN THE LONG RUN HAVING IT CLEANED TWICE A YEAR.
Description of Work: THEY CLEAN AND CHECK MY FURNACE TWICE A YEAR.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$250
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
I CAN RELY IN THIS COMPANY'S ADVICE. I LIKE THAT THEY REMIND ME TO MAKE AN APPOINTMENT FOR SERVICE. THEY CALL ME IF THEY'RE GOING TO BE LATE. THE TECHNICIANS ARE ALWAYS PLEASANT.
Description of Work: I HAVE A SERVICE CONTRACT WITH THIS COMPANY TO CHECK THE FURNACE AND AIR CONDITIONER TWO TIMES A YEAR. THEY MAKE SURE THEY ARE RUNNING CORRECTLY AND WILL CLEAN AND ADJUST THEM FOR EFFICIENCY.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150

Contact information

517 Pylon Drive, Raleigh, NC 27606

http://ars.com/raleigh

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded
Insured
Licensed*

Trade License Number
L.16701
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2021
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

FAQ

ARS Rescue Rooter is currently rated 4.4 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

ARS Rescue Rooter accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, ARS Rescue Rooter offers free project estimates.
No, ARS Rescue Rooter does not offer eco-friendly accreditations.
Yes, ARS Rescue Rooter offers a 10% senior discount.
Yes, ARS Rescue Rooter offers emergency services.
Yes, ARS Rescue Rooter offers warranties.
ARS Rescue Rooter offers the following services: We are specialized, in heating and air conditioning maintenance, service, and replacements. Hot water heater service and replacements.

Contact information

517 Pylon Drive, Raleigh, NC 27606

http://ars.com/raleigh

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day