ARS Rescue Rooter

"My name is Dave Dombrowski and I am a Manager with ARS (cell 919-291-4682) I am very sorry for the misunderstandings and I would like to call you to discuss these concerns. I would appreciate your help in correcting the negative impression we left with you since it appears from our notes that we attempted to keep you involved at all times. I am also confused since the Angie listing shows that we completed the work on March 21, 2014 but ARS has not been to your home since August 2, 2013, almost 8 months ago. As it relates to the air conditioning, on May 5, 2012 ARS performed a prepaid tune up of your system. At that time we noted that it had a loss of refrigerant and improper pressure and recommended determining the source of the leak. All repairs were declined and there was no charge. The next cooling tune up was performed on August 1, 2013 and the refrigerant charge was still low and had improper pressures. ARS performed a leak search and marked the spots where the leaks were discovered. We did not suggest repairing without having an option to replace the unit due to the age and refrigerant type. The project manager came the next day and presented an option to replace the system. The project manager notes indicate that he did call between 8/2 and 8/5 and was told on 8/5 that you had someone else determine that there was no leak. We offered to send at no charge a supervisor to show you or the other technician the marked leaks but you declined. Again there was never a new charge for these services. The next time we contacted you was in January of this year to schedule your prepaid heat tune and you requested a refund of your agreement. We sent a check as requested. I am very concerned that we have a difference of diagnosis between our technician and another company especially when the records indicate a loss of refrigerant. I would like to offer again to have our supervisor return to your home and show you the leaks that were found in your system. In addition, I would be glad to pay for an additional service call from the other HVAC Company to meet us there so we can get you the peace of mind of having a correct answer instead of two opinions. Again I deeply apologize if we treated you in any manner that was not 100% above board and professional and would like to assist you in discovering if you indeed have any problems with your systems. Please feel free to call me at you convenience. Thank you."

"I would appreciate it if the homeowner would call me directly since we do not have any record of ever servicing their home. I feel they have us confused with someone else. I have tried to call 411 to get a # to call and there is no record. Please call David Dombrowski 919-291-4682 Angies list team - can this rating be adjusted?"

"I had a very pleasant conversation with the homeowner and she agreed we were correct in identifying a safety problem and we did a fine job technically. She did feel that our communication skills needed improvement (always a challange with technicians) and that we did not explain options properly. I apologized and sent the homeowners a check to have dinner on ARS as appreciation for their feedback and hope to retain them as customers Any question they can call me back at 919-291-4682 David Dombrowski Manager thank you"