ARS Rescue Rooter

I called on Monday to get my water heater drained. ARS made a prompt appointment for the very next day to come. They attempted to drain the water heater but realized that the anode rod was completely dissolved by the hard water. I had been having problems with the water heater and decided to replace it, the plumber named Rick was very nice and I appreciated his kindness not to mention the work was done with a satisfaction guarantee or money back from the company. Great job!

Very well done. Performance is excellent. Air distribution is far superior to old (30 yr old) system. Temperature control is excellent.

The quality varies depending on what technician you get. Sometimes they're very thorough, or sometimes they just do a cursory inspection that's not that great.

They are competent. All of the service men are friendly and professional. They are thorough. They give me recommendations.

After receiving the estimate and paying ARS to "top off the R-22 downstairs", I contacted several other companies. Raleigh Heating & Air (who I've been told is very reputable and honest) told me over the phone that to service my unit (I gave them the model number) and replace the evaporator coil would be at a minimum $1,000 and a maximum of $1,700. That's right... the maximum cost would be barely less than HALF of what ARS quoted. Two days later I had another company out to try and find the leak. You guessed it, no leaks anywhere. He spent probably half an hour with his freon sniffer trying to find a leak and was not able to find one on either unit. He then checked the pressure on the R-22 on both units and found them both to be perfectly full and both units operating just as they should. Based on that information, I called ARS's customer service line and left a message. They called me back this afternoon, and I relayed the story of the service and the statements made by other companies. The ARS guy who called me back was very professional and stated that they would refund my $170. As such, I am satisfied with their customer service, considering the likelihood that my system actually needed R-22 added is extremely low, and I'd be willing to bet more than $3,270 the tech didn't put any more in there for the $170 I was charged. What it boils down to is this: ARS techs are out to sell you a completely new system as they are most likely paid on commission for sales. Upon relaying this story to a family friend, nearly the exact same situation panned out at their house. In their case, the tech was promptly fired and they were refunded as well. Based on all this, I'd venture that this sort of thing happens with ARS a lot. They were nice about it, but I think anyone would prefer to have decent honest service up front instead of having to double check behind every service - and inevitably pay somebody else to do what ARS should have done the first go-round. To be completely honest, I think I'm the most frustrated throughout this experience that a company would try to pull something like this on someone who's been using them exclusively for HVAC and plumbing for the past two years and was already signed up for their service contract. What kind of company screws over their loyal customers?! The bottom line is this: if you're looking to have your HVAC serviced, you should absolutely call somebody else. In response to the company: I do not feel that ARS was too expensive in their pricing - that's not what I'm dissatisfied with at all. I believe, with very good reason, that the technician reported items being broken or in need of repair that were in fact working perfectly in the hopes of selling me an all new system. The facts behind that are that he told me my system was leaking (it isn't), and that was "extremely low on R-22" (it wasn't). He did not put any R-22 in my upstairs unit - the one was was supposedly leaking and, according to him, "extremely low on R-22". He charged me to put R-22 in the downstairs unit, though I sincerely doubt he did that given the other blatant lies the guy told me. Again, as stated above, no R-22 was added to the upstairs unit by ARS, but when another technician from another company came by, it was found to be perfectly full of R-22 and with no leaks to be found anywhere. As such, my problem with the service is the fact that I was quoted as astronomical amount of money to fix something that is working perfectly - and I believe the number was artificially high in order to price it closer to a whole new system so that the tech could make some extra money. Well, that and I believe I was charged $170 to put R-22 in my downstairs system when I sincerely doubt any was needed or added. Again, ARS's customer service is fantastic - but unfortunately some of their techs are rather dishonest. In response to the response: I do not need someone from ARS to come and try and find a leak. I've already had another company look over the unit for over a half hour with their equipment and were entirely unable to find any leaks. Furthermore, I figured I'd be over this by now, but every response from the company contains statements that are completely and totally untrue. I DID contact the company directly first. I wrote this review AFTER the issue had been resolved, and felt that other members deserved to hear about my experience - afterall, that is why we are all here. I especially felt that way after hearing a family friend went through nearly the exact same ordeal. I had previously felt the issue was entirely resolved, but now I feel like I'm having to defend my entirely factual, objective account of what transpired against complete nonsense. If ARS follows this up with more falsehood, I'll let member services take it from there. ARS has wasted far too much of my time as it is.

They are expensive, but they are punctual. They are very courteous and professional. They are very responsive and can provide services on short notice.

I was signed up as a contract customer for two homes for over 11 years and trusted ARS completely. They were nice, they were professional, they seemed to really care. Now I doubt ARS and the thousands we previously spent on equipment because of the experience that both I and my neighbors had. I strongly urge anyone using ARS to get a second opinion before making any large purchase with them. Otherwise they are good for regular service. This company is extremely sales oriented. They also have employees making sales phone calls at night. I had a very RUDE woman calling me and hanging up! I caught her on the caller ID and called back and asked to be removed from the list and she was rude and said that might take a few months. THIS REVIEW HAS BEEN EDITED AFTER I SPENT AN HOUR LISTENING to Mr. Dombrowski in a telephone call. I hope that he will now revise HIS response that contains many inaccuracies. I stand by my comments and what happened to me. I will not be intimidated from honestly sharing my experiences.

ARS used to do a wonderful job - would send us knowledgeable, friendly repair people. The last two times they sent someone out, he tried to sell us extras that we did not need. We stopped using them because he claimed there was mold in our system and tried to stop me from touching it. When I did swipe some of what he was calling mold up with a fingertip, it was just a little dust.

They came out and installed a brand-new Carrier unit in one day. I was very impressed with their work.

They are very knowledgeable and thorough. They brought everything to code and got everything working perfectly. They showed up on time did their work and left.

I chose them because my neighbors across the street had used them. I spent about $300 on the job. I have only used them once. My neighbor seems to use them quite often. They are prompt, professional, and courteous. They know what they are doing. I do not think they overcharge. So, I will use them again.

.We don't have dealings with them all of the time. They were fine.

It was excellent working with them. Their service made it positive. They came the next day I called and did excellent work. Their price was competitive. I had three quotes and they were in the middle. They were very nice people. The quality of their work was excellent. They were very good with responsiveness. They were very professional. We didn’t have any problems with them. I would definitely use them in the future.

We have been using them for probably two years and have been satisfied with everything.

I have been having a lot of problems with my HVAC unit and so I would be hesitant to recommend them. I didn't pay anything as it was covered by warranty. Most of the time when my HVAC went out it was 99 degrees. They have to come all the way, order the parts and it is the same part that is giving a problem on and on. I don't know about their price because everything has been covered under warranty. They have a 24 hour service and somebody answers the call. They are very professional employees. Based on the problems I have had with my AC unit I might not use them again.

did a great job humidity much lower in house

On Sunday afternoon I smelled gas in the garage and I had no hot water. I called ARS and they arrived in 30 minutes on a Sunday They said I had a bad gas valve. They replaced it with the same valve which was on the truck and it was fixed within 2 hours. Plumber was very pleasant.

Their equipment works really well. I haven;t had any significant A letters. I really don't like their sales person. I had asked for an estimate on something, and he came back with the number that was around $9000. I thought that was high, so I went to another provider for an estimate. They gave a much better estimate that was something around $6000. ARS sales guy called and asked if I want to do business with them, and I said somebody gave me an estimate for $3000 less. He said he would talk to his boss. He came back and said that they can match with another estimate I got. This was the reason why I was not pleased. I had some very positive, and some very negative experience with them. It is just that I don't trust their sales guy. I may continue to use them, unless something breaks and then I will go to somebody else.

Start: My AC stopped producing cool air. The service man determined that it was leaking. He suggested, given the age of the unit, that I should consider getting a new one rather than replace the coils. I went on line and confirmed that was the best option. Next, ARS came to my house and suggested what I needed to do. They gave me a list of options and the cost of each. I made my choice (this was on a Friday) and they can on Monday to replace the unit. It took 6 hours. In addition, they changed some of the duct work as the old duct work was shooting all the air into only one room. They also put a pad under the AC unit (the original, a " builder's unit", had been put on dirt!). All in all, a good experience.

They came out for a home warranty call. There was a lot of confusion because I had two zones (2 systems) not working properly. Several missed appointments that 'were not in the computer system', and miscommunications with the home warranty company. We have worked with several contractors and the home warranty company and have never had this kind of problems. Things got so bad we were without A/C for a week during some of the hottest part of the year, making the house unlivable. When they were to replace the evaporator coil, this company was unable to get the "equivalent' coil" that would fit in my system. They wanted close to $500 to make modifications. When we went with another company, they were able to get the correct coil without those additional charges. When I spoke with the manager about it, he seemed unaware of a large portion of the problem. When he could not sell me on the buisness, he just passed me off to another company without attempting to make things right.

I did not like them. They are like a nationwide service and they service anything. They do plumbing and all kinds of services. I thought they were totally rough and it cost me a fortune. The last time I used them was in my previous house for a service call. The Freon recharge service is only $25 but this was a total rip off. I wouldn't say he did anything bad; it's just that their job when they come to your house is to up sell you. They sell service contracts and its relatively high pressure pitch on the value of signing their service contracts. I think it's just dishonest. The service he gave me and what he sold me, I could have had it for a 100 bucks. All he did was a Freon recharge and I could have probably done that myself. I suppose he did fine but I was just overcharged. They are one of those who give you a sealed window and they have to be there for four hours. They were fine but it's hard for them to miss the four hour window. He wasn't a bad person but I think it's ethically unprofessional.

They are expensive. They were $5000 more than any other company we interviewed and the price quoted was for a unit that was too big. I didn't like that they didn't stay very long.

It was fine. It just depends on who you get. I think they are pretty good. They have some really good people then they have a couple of people who are just not good.

They are very good at explaining what they are going to do and doing exactly what they said they would. It was a very competitive price. The workers were cordial and businesslike. They were very efficient. When I was inspecting the systems later, they just did some extra things and never even mentioned it. That's the level of service they provide. After they were finished, I was going through it on my own and saw something I didn't understand. I called and I told them that I needed someone to come out and explain it to me. Somebody was out the next day and explained it to me very well, so that's hard to beat. Everything is holding up very well. There were some discounts that were available and they did the paperwork for us and made sure that we knew what the different discounts were. They came out in the morning the day they were supposed to arrive. They were already there waiting for me to wake up. I would use them again in the future if the need arose. I wouldn't use anybody else.

I called ARS when my AC died and they didn't have any appts that day but made an appt for the following one (another night of sleeping in 85 degrees). The young man came out and although he was very polite and professional, I do not believe his diagnostics were accurate (or at a minimum, he did not present all options for repair). He diagnosed the issue as leaky coils and gave a rough estimate of $2400 to replace (but recommended a full system replacement and called the office to set up time with a project manager so that they could give me quotes/financing on a new unit). I asked if he might be able to add refrigerant so that a) I could sleep that evening with some cooling and b) I would have more time to evaluate my repair options since I am selling my house. He did not recommend that option and would not warrantee it, but agreed to do it. Then he was unable to get the system restarted and told me that it was due to a bad thermostat (not sending a signal). The thermostat worked fine when he first arrived (he had turned it on to isolate the right fan unit)! So another $325 added to the repair estimate to fix that. I decided to get another opinion and (based on Angies List remommendations) call Morrissey Mechanical. The service tech was closing up (it was 5 pm) but said he would go ahead and swing by. He arrived, diagnosed a broken float switch (the system did NOT need replacing), he added refrigerant and said the thermostat was fine! Total cost of the repair/service call: $250!!! (Did not charge for the after hours call). AND I got to sleep in comfortable temps last night ;-) I will not be using ARS again.