ARS Rescue Rooter

I purchased the Angie's list deal for $99 for $200 worth of services. This was no deal. I called ARS and promptly scheduled an appointment for Monday May 14, from 4-7 pm. I got off work early to meet the plumber, and at 7 pm I got a call from the dispatcher who said the plumber would not be there for another 30 minutes. The plumber finally showed at 8:30 pm, and told me he would quote the work and knock $200 off the price because of the deal. I showed the simple work I needed to have done, Replacing a kitchen faucet and re-installing a toilet tank. The guy was obviously in a hurry to get home and quoted $540 for this simple job. I can't even imagine how he came to this number. I asked the man to leave the quote and I'd think about it. He took the documentation with him and promptly left. This morning I called my go-to plumbers, who quoted $200 for the job. I will never use ARS plumbing after this experience. The man made me feel like I was a fool who could be taken advantage of. Please refund this deal as I will not be hiring ARS plumbing for any work.

I hesitated on whether or not I wanted to write a review of ARS because I haven't used them in over 9 months. Further, I wasn't entirely sure that their service was as bad as I thought until I had some time to settle into a new provider. Now that my AC and heating system has been serviced by a new provider since July last year, and I've had time to evaluate, I can safely say that ARS is out for your money. Please understand that we used ARS for three years and I can say that we had called upon them 2-3 times per year to fix out AC unit, usually in July or August. Two problems usually plagued our system. A capacitor in the main unit outside would blow and ARS would have to replace it, usually 2-3 times in a 30-day span. One time, I recall that the newly installed capacitor blew on the technican two times as soon as he turned the unit back on, and he had to replace them again in one visit. The second issue had to do with drainage. Our drain pan would get full in the attic and the unit would automatically shut off so as not to overflow and leak through the ceiling. I'd have to manually scoop out the water and flush it so that I could get the unit to function properly again. ARS had repeatedly come out to "fix" the drainage that was working just fine before they came out for their routine maintenance prior to the summer months. My guess is that the technican inadvertantly bumped the drainage pipe while servicing our unit, but the fact that it happened for three consecutive summers is a little odd. But they still charged me a service call to fix the problem that they likely caused as the unit was draining perfectly before they arrived. I recall that the technician had told me our unit was too old and we needed a new one about 2 years ago. He said we could take our chances, but he gave it six months (keep in mind it was two years ago when he said this). The system is still alive and kicking. So, last July, when our unit failed again (as it usually did in July), I decided to try another provider. They came out, repiared the unit in record time, and even permanantly fixed our drainage issue in the attic. I asked the technician for his opinion on getting a new unit and he indicated that our current system still had a few more good years left in it so long as it was serviced and maintained properly. For the record, I haven't had a problem with my system since July. The capaitor did not blow 2-3 times this year, like it had every single year the first three years I lived in the home. This is the first time in four years that my unit was serviced once and just worked the rest of the year. It was only after I have had some time to evaluate the new service that I can now safely say that ARS does not appear to know what they are doing, at least in Knightdale, NC. Their technicians are always trying to sell me something I don't need. They charge more than the provider I use currently. All in all, I would not recommend them. They were a mess.

I highly recommend ARS / Rescue Rooter Raleigh.

I used ARS for over 15 years. They were expensive but seemed OK. They were usually prompt and professional. Last year I decided to not renew my annual contract. ARS sent me a letter asking why and promised to send me a $10 gift card if I would explain why i did not renew. This is the letter I sent: "One thing that I could always count on when the technician came for a maintenance call was that he would try to sell me something. Fortunately it was something that I could always pleasantly decline like a humidifier. On the last call, this spring, I noticed that your tactics have changed. This time the tech was trying to find something to tell me had to be fixed. And he found the same repair for both units. I really feel that I had been ripped off for over $700 in unnecessary repairs. I have spent a lot of money with ARS and now I have lost confidence in you. I cannot longer trust you to look out for my best interests as I think you treat your customers like an ATM machine." I never got a reply and of course never got the promised gift card!

We met Rodney with ARS at a home show and signed up for a free estimate. Rodney came out and was polite, professional and knowledgable. He did a complete survey of our attic and crawl space and left no stone unturned. He gave advice with the statement "if it were my home I would..." and always provided a lower cost alternative which was much appreciated by us new homeowners. It would have been easy for any other contractor to come in and sell us services we didn't need. Example: our crawl space was in pretty bad shape, or so we thought. Rodney explained that it would certainly help his bottom line to replace all of the insulation down there but it wasn't necessary since really only a few batts needed to be replaced. Rodney also advised that for maximum efficiency we could install 2 attic fans (one for each portion of the attic) but the really need was in the upper attic since that's where we noticed the temperature difference and if we were going to spend money, he would advise we spend it there. We received a discount for the home show and also tax credits for the energy efficient items that we installed. Rodney was great, his crew was efficient and cleaned up after themselves. I would recommend ARS to anyone looking for an honest company.

In the overall process from receiving quotes to the installation of the systems and follows ups for tuning the systems was above expectations. All individuals acted with professionalism and the quality of the work exceeds expectations. I would use this company again for future HVAC work.

Showed up on time. Very clean Appreciated that they did not try to sell me extra items

They did very well. They are nice and informative and did what they said they would do.

It turned out good. They were prompt and thorough.

The plumber came withing 45 minutes and finished much sooner than I predicted. Good job and a nice person.

Everything turned out fine; it was good. They did everything they said they would do and they did it in a timely manner.

It has turned out alright. They've done a fine job with both of them.

They have done a real good job. We are pleased.

We've used them for many, many years and they seem to do fine. They do a very nice job and I've had no problem.

It's been fine; I have no complaints.

They kept after it and kept after it until it was done. They are excellent. I have never seen anyone go over, above and beyond with what they had to do. My daughters use them and everyone else around uses them. I've never heard anything bad about these guys; i love them.

They do seem to honor what they say they would do but I feel like it is up to the buyer to follow up on the type of maintenance place, or they won't call.

They added insulation to my home. They were neat quick and a good price. I asked about an ad where you can add a solar fan and the government pays for 65% of the cost. ARS to me that I had too much shadefor it to work properly.They could have sold this easily but they were honest. I recommend them to anyone.

When they replaced the furnace they took out the air cleaner by mistake and didn't recognize what they had done. After a couple of days they called back and told me what happened and said that they were going to replace the air cleaner and they did.

Wrong company, please disregard this review (I'm not quite sure yet how to delete the review)

The telephone operator responded promptly and set up an urgent appointment with the plumber. She checked the plumber's whereabouts to let me know the timeframe in which the plumber would arrive. The plumber arrived within the expected timeframe. He was professional and courteous, and he did the job quickly and well. Since this was an emergency job, I felt that the price was fair.

They are very reliable. They are very friendly, knowledgeable and will answer any question that you have. They are very good at what they. They have a very good response time. Usually it is less than 24 hours. I have a maintenance contract with them and they do a very good job with that.

ARS still charged us $500 for the visit, even though they didn't complete the work. We will not be using their service in the future.

ARS replaced a capacitor on the downstairs system under warranty. While they were there, I had them do a diagnostic on the upstairs system. I had run both systems at a colder than usual setting because the 10 year parts and labor warranty is about to run out. The downstairs system ran fine but the upstairs system never cooled lower than 78 degrees. Scott came out with a ?supervisor?trainer? Scott was fine and the supervisor identified that the upstairs unit had ice on the condensor coils. Scott checked with a leak detector and was advised to adjust it to it's most sensitive setting. Then the unit beeped a lot. I am going to get a new condensor coil and TXV metering device on a 10 year old system. I will create a new entry when the work is done. They were able to collect the needed replacement parts in just a few hours. It was one of the first hot days of the year, yesterday so it was not surprising that they were running late. They were scheduled from 1 to 4 and about 3 I got a call that they were running late. They arrived about 5:30. It was good for me since I was trapped at home and processed paperwork I had avoided for a long time. Everyone I spoke to seemed competent and clear. From making the appt, being notified they would be late, the techs, the parts guy, and the person who confirmed when the work will be done and that it was under warranty. I gave them a B a few months ago because the quality of the techs seemed to vary a lot. They mailed me $80. They deserve this A. Now we will see how they do on the next visit. The supervisor topped off my Puron level so the upstairs would cool better until they do the big repair. I do not know how Carrier makes any money since they have done so much warranty work over the last 10 years.

Things went very well. The technicians were always professional and arrived during the time window specified. It wasn't always the same technician, but that's okay. The sales agent (for the 2 HVAC units we replaced) was knowledgeable and friendly. In fact, when we needed last-minute HVAC service in Virginia, we called the sales agent for help connecting us to someone in Virginia. Price is not the most expensive, but it isn't anywhere near the cheapest. Regarding responsiveness, we have had great service except once. We waited for an estimate for a job to reroute ducts but never received one. I would recommend this company.