ARS Rescue Rooter

They were very good. They came to do the estimate and the work when they said. There were two people that came and one was experienced in the sales and the second person was excellent technically and very knowledgeable about HVAC equipment. They were very professional in terms of getting here and doing what they said.

Tech arrived on time as scheduled and troubleshot noise from HVAC unit. Determined that noise was from compressor. Questioned if the noise from the compressor was due to low refrigerant level and investigated thoroughly. Found leak in evaporator coil in attic. Confirmed noise from compressor eliminated with correct refrigerant suction pressure. Provided three levels of repair options. ARS waived fee for current diagnostic visit. Follow-up with ARS Project Manager tomorrow to select appropriate repair option.

Unable to use service...but I have used ARS in the past and they were excellent.

My hot water heater sprang a huge leak the Tuesday before Thanksgiving. I needed to replace it before travelling on Wednesday afternoon, and ARS was the only company I could find on such short notice before the holiday. I knew I was going to get hit h****** the price because the timing, and after looking up the parts online later, they markups were indeed large. They tried to sell me every possible related plumbing service (relocate the water heater, switch to tankless, replace other gate valves), but I just wanted it fixed before I had to leave. They were able to do the replacement in time for me to make my travel connections, and the work that was done has been solid.

All went smoothly from the salesman visit with prices and options to the installation, which took one day. Installers definitely knew their work and even fixed a misplaced bathroom vent which was not part of the original job.

ARS was used by MI Homes for the HVAC install in my neighborhood. I have continued to use them as they have always been great every time I have needed them. The HVAC system died during the night after about 2 years after the home was built. ARS came out the next day, spent a lot of time to figure out the problem and dealt with the warranty. The guy was very helpful and explained everything to me as he was working. I also have used ARS to do a hot water heater flush and that was also an excellent experience. Again the guy took the time to explain everything and to look at any other concerns I had while he was there. He also checked the water pressure and discovered it was too high. He adjusted it at no additional charge.

Honestly I don't specifically remember what the call was for. We've been using them for over 15 years to do a twice yearly cleaning of our air and heating systems. I gave them a "B" because some times they've had to come back because something didn't go right. One tech left the ladder - for days! They have a habit of changing my temperature settings without setting them back. A little thing, but like a mechanic who moves one's driver's seat and doesn't move it back - annoying. But, I will continue with them for the foreseeable future! All the techs are professional and friendly.

ARS price was comparable, if not alittle cheaper, they even got me rebates from the electric company. Arrived at my house when they said they would, it took the amount of time they said it would, after installation they took the time to explain everything to me, cleaned up my house and off they went. As a matter if fact, the gentleman who does my yearly maintance stopped in on his day off just to see if the installation was going OK. All in All very pleased with their service, have been for years and would definitely use them again.

There wasn't a problem; simply my lack of understanding.

For years, we had a contract with ARS to do semi-annual inspections and service on our home's heating and cooling systems. We paid a flat fee for that service and were satisfied. In our fall inspection last August, the ARS technician said that our 10 year old system had leaks in the compressor coil and that it had to be replaced immediately. A sales rep was out in two blinks with an estimate of $6371.00. We called another provider who has done repairs for us in the past, and who replaced another system. That technician brought out his leak detector first and found zilch. Nada. He spent close to an hour in that stifling attic, where the system is located, and didn't find anything amiss, either with his meter or by close visual inspection. (ARS guy said the holes were "numerous" and like pinholes.) The second man explained that the meter is extremely sensitive to ANY hint of coolant, yet it registered nary a hint. My husband was receiving calls from the high pressure salesman wanting to know when the work could be scheduled. My husband finally just told him it couldn't be, without saying why. When the statement arrived for this year's inspection contract, he wrote a letter saying why we wouldn't renew. We just today received a refund check, but no note, letter, call from the business, nothing. While not wanting to say some of ARS employees are outright crooks, it appears they might not be completely honest in their dealings. What is absolutely certain is that whoever is running the show is unprofessional and doesn't care if longstanding clients take their dollars elsewhere. Our message to consumers: Take the time, and spend the money, to get a second opinion. The $100 inspection fee saved us many thousands of dollars we would have spent unnecessarily.

Excellent! Did a great job! He was a lot cheaper than the other companies I called for the same system. Great price!

fine. always selling something and telling me how old my furnace is and how it is out of warranty. It was out of warranty at 7 years.

I have used this company for years and have always been pleased.

They had very professional workers and they were very respectful. When they came in the house, they covered up their shoes with their little booties and that kind of thing. The work that they did seemed to be fine and my interactions with them had been good.

I am very pleased with the service. The plumber came on time, was polite, and switched out the toilet quickly, with excellent workmanship and cleanliness. The new toilet works great. We have no complaints whatsoever.

I am very satisfied with their products and service and would recommend them to anyone.

Town called me to let me know my meter showed I had a leak. ARS came out, told me I needed to replace the water line from the meter to the house, approximate cost $2,500. He said that the coupon would not apply as this was a replacement, not a repair. He told me he couldn't pinpoint the leak, only a leak detection company could do that. Called American Leak Detection, they did a simple, no instrument check, said the waterline into the house was fine. Did a pressure check and determined that the house plumbing was fine. Further testing showed two toilets needed flapper valves replacement. $300 to American Leak Detection, $30 in parts to fix the toilets. Problem solved

My home is next door to our rental property. In fact we tie into the city water line ahead of the rental property. We do not have any issues with excessive water pressure. An appropriate repair would have been to replace the packing inside the faucette or if necessary replace the valve. I called to complain and the technician stuck to his story. I am an architect who designs comercial buildings.. I know that the typical pressure the ciy provides to typical residencial neighborhoods ranges between 35-60psi. 425psi pressure would have caused serious problems with all the fixtures in my rental property, our house, and anyone in the neighborhood who is connected to the city water line. Since this incident, we have not asked them back.

They were very organized and arrived on time with a large crew to remove the prior system. Electricians accompanied the crew to check wiring for new system. They put down drop cloths and used slippers over shoes inside house. Person giving estimate was very well-informed about energy efficient systems and had records of the brands they had installed and the frequency of difficulties with each. Also had rebate information from Duke Energy prepared for simple submission.

They were very quick and responsive with their bid. They are also professional and their techs know what they're doing. They explain things very well. We had received two other bids when replacing the heating & AC unit and all three estimates were very close but we went with ARS because we've had other systems replaced with them and have a service contract with them. They also offered a senior discount off the heating & AC unit and a discount for having multiple units with them. When they repaired the water line they managed to make this repair without damaging any of our trees.

Verysatisfied. ARS was prompt in setting up appointment. Agent was very personable and competent. Work was done efficiently. Agent inquired about any other plumbing, heating etc. needs but was not pushy. Exactly what I wanted.

I've had a heating/cooling contract with them for several years and have never been disappointed in their service. They replaced the last heat pump I had and I considered the price and professionalism to be very good.

Our hot water heater went bad and we called several places on your list to get quotes. I was impressed that Rescue Rooter said they could come out same day, give us a quote and do the work on a Saturday. I called initially around 1PM and they told me we would be called 30-45 minutes before the technician arrived sometime before 5PM. At 4:30PM we received a call that said no one would be able to come out that day and they rescheduled for the next morning between 8-10AM. They offered a 15% discount for the inconvenience if we decided to use them. The next morning we were called (and woken up) at 7:30AM and told the technician was on his way. Within 5 minutes we received another phone call that said he would be there closer to the end of our appointment time (10AM.) We got a call around 10 and we were told they were on the way and would be at our home within the hour. An hour and 15 minutes later I called them back to find out how much longer we were going to have to wait. They said the technician was 7 minutes from my house. He showed up, looked at the heater and said we would have to replace it. He then gave me a quote that was $700 higher than the provided we ended up using and several hundred dollars higher than many of the other quotes. He was at my house all of 2 minutes. When I asked him if his quote included the 15% discount he said he would give me $50 off only and talked about the fact that our heater (direct vent) was more labor intensive than others. I thanked him for his time and he left. Today I received a call from someone calling to see how our experience went, so I have to give them credit for following up, however when I told her I had no desire to do business with them and why she just said thank you and got off the phone. This told me they really didn't care about the experience I had and I will not be calling them again.

It worked out great. They showed up on time, did a great job and cleaned up. Everything was as good as you could hope for. I had two toilets put in and I think that each one was $249.

They are quick to come out but they always try to sell you something.