ARS / Rescue Rooter Raleigh

Prompt service. On time. Would have given 5 stars but were a little messy with spray.

Great response,,,very professional,,,stands behind their work.

Made an adapt with these people, said they would show around 9:30. I was really happy when I saw them at 9:00. A/C had been out for a few days. They were good workers, very professional @ respectful of my home and my things. I will recommend these folks to family and friends w/o hesitation.

They came in and they were able to do it on our schedule and they reconfigured our duct work. They left a little very small mess but everything else was great!

Our experience in dealing with ARS has been an ongoing nightmare. Everything started off well but deteriorated into a mess. The tech was supposed to have cleaned the coils but I was left with a caked on mess that had never been touched. The tech also found the blower in our crawlspace had a capacitor that wasn't working efficiently and asked if I'd like it replaced. I agreed and this was installed correctly, but this was the only part that was completed fully. From here, it took me calling multiple times to even get anyone on the phone to listen to my issues, followed by emails with a CSR to get a refund on the coil cleaning that was never performed and there is still no resolution. This has been about 2 weeks later now and I'm constantly having to reach out for some news. Save yourself a headache and just use a different company. Don't make the same mistake I did.

Excellent service and came out for the estimate and checked all out and not just visually - they actually took the time to go up in the attic and check duct work and everything. Explained all that was needed and made recommendations.

Very professional. Gave me several options and listened to my concerns and understood my needs. Offered another option I didn't consider just by listening to me and that's what we went with.

The people at ARS/Rescue Rooter Raleigh were helpful, nice and did a good job. It was a pleasure working with them.

They came on time, responded quickly, checked everything

I was able to negotiate a great deal, they had good installers, very polite and neat. They worked till late in the evening to complete the installation. Highly recommend.

Arrived at 8:00 and was done by 1:30. Installed new gaspack. Total professional crew.

Very professional service. The technician (Jonathan) was thorough and extremely knowledgeable about my issue in addition to overall knowledge about HVAC systems. Also, provided several recommendations that I will address in the near future.

Professional and knowledgeable about HVAC system, gave 12 month repair cost, gave three (3) recommendations, gave decision worksheet note to make a repair vs. replacement report card, did coli inspection sheet and disclosed R-22 refrigerant (freon) cost expense and discontinuation.

The technician was extremely thorough and professional. He explained the complete process so that even someone who was not an HVAC repair technician could understand the problem and the steps necessary to correct it. I would recommend ARC to anyone.