AQUA FORTIS

Ben Collins does excellent work. He is professional, knowledgeable, very pleasant, respectful and listens. He did everything I originally asked for and more that I requested as the work progressed. Removed old 17 year leaking pool liner. We had a major leak in the filtering system for the last several years. He tested the filter tubing under the cement decking and located the leak. Removed a 3 X 3 square foot cement area to access the leaking joint. Fixed the leak located under the pool deep end skimmer (about 5 feet under the cement surface). Replaced the skimmer. Retested the filter system for leaks. Filled in the 6 foot hole and the top cement surface. Tested another area of the filter system for leaks at my request. Re-piped the above ground filter lines for the valves, pump, sand filter, Nature2 cartridge and the Polaris pump. Patched some cracks in the cement base. Installed the new pool liner. Installed both new skimmer frames, 4 new output ports, new latest "up to code" pool drain. Removed the pool gas heater at my request. Filled the 26000 gallon pool using a city hydrant meter I provided for reduced water costs. Cleaned up after all the work they did and left everything working like it did when it was new 17 years ago. At my request, he delayed doing the replacement work until all the pollen and tree spring droppings were finished. You can't beat this kind of service! HECK YES, I'll hire him again!

unknown

March is a busy time of the year so schedule quickly

I have used Aqua Fortis for the past several years. Their service is always dependable and polite. I will continue to use them in the future.

The work started almost two weeks later than we expected. Aqua Fortis' claim is that they didn't receive the pre-work payment. However, our neighborhood management company claimed that they had mailed it to him ten days earlier. No way to know for sure who was right here. Although their work quote claimed they would put both a primer and finish coat of paint on the pool, they didn't. They only put a finish coat on the pool. After the first coat of paint, I thought it was only the primer, as they had only painted one day and it looked very uneven as primer coats often do. Aqua Fortis claimed they were done painting. Fortunately, we had just installed a video surveillance system the day before, by chance. It was all on tape that they had only painted one coat. Our management company called them to meet at the pool the next day. They came. When they were told that we had videotaped the whole thing and we therefore have proof that it was only one coat, they gave us the choice of they repainting it in the fall at no further cost, or to refund us our money completely, along with payment for the costs of emptying and refilling the pool. We took them up on the latter. Additionally, they did not block off the water return lines to the pool when they stripped the old paint off. This resulted in the lines being full of paint chips. When we refilled the pool, paint chips were coming out of the return lines for a week. We had to have the pool bottom cleaned daily. Also, they did not mix sand in the paint which they applied to the steps into the pool. Our pool management company says that they have never seen a pool painted without sand mixed into the paint applied to the steps for traction. In their defense, they did offer a full refund with enough additional to cover the expense of refilling the pool. However, we feel that this was mainly due to the fact that we had them on video tape only applying one coat of paint when they promised two.

Prompt, ccourteous, and professional.

This is third or fourth year that AF has opened the pool. Ben caught several problems that I had totally forgotten about from when we closed last year. This year, I guess because of the warm winter, the water was the greenest that I have ever seen it. The walls were scrubbed, the filter sand changed, baskets replaced, the salt filter changed and all the the hardware was installed. I had them come back a few days later to do a super vacuuming. Now the water is sparkling. Not only is the company knowledgeable but they also take the time to answer any concerns you might have and make suiggestions for the future.and chang

This is the second year we have used this service. Last year everything went well. This year they sent a "new employee" to open our pool. A week later and our pool water is still not clear, it looks like a swamp. All they did was take the cover off and dump some chlorine in. They did not vacume the bottom of the pool and it looks like green slime. We called to complain and they said the owner, Ben, would call us. It is now 3 days later and we have not heard from him yet. We have had this pool for 15 years and this is the first time the water has not been clean and clear within 48 hours of the opening. We will not use this service again.

AF installed a new vinyl liner in 2008. Price was very good, process went well, I thought. In 08 there was a wood cover over an unused underwater light opening. They duct taped over it and Ben said it would be OK. Not true. The WALL REPAIR WAS VERY POOR. Never showed up in Fall 2010 to repair it, as promised. Ben had described to me that that the repair was easy, not costly. The men came with a very large sheet of metal and a role of foam padding. After pulling away the liner, the repairman pushed on the spot where the wall was bulging outward and put his fingers through it. He said, “there is dirt behind this - rotten. The repairman cut a piece of metal to cover only the section of the wall bulging outward (approx 2x7 inch area). It was big enough to cover that area, but only HALF the size needed to cover the complete light area. I asked, aren’t you going to cover the entire wall (light) area with the metal (to make the whole area durable)? He replied, OK I will add another metal piece. He never did as I requested. It is probable that moisture in the ground will, again, rot out the rest of the wood covering of the pool light wall area. The repair was therefore, incomplete, will require re-repair and more $$, eventually. If done over it will cost me close to $100 in water to drain a few feet, and refill. When AF replaced the liner in 2008, they did not give me the option of a durable repair to that particular wall area, even as an add-on cost. I believe he misjudged the durability of that wall area at the time of install and is now providing no good faith warranty to a long term customer on his initial work. HE WILL NOT RETURN CALLS TO DISCUSS. DISAPPOINTING. C overall based on initial install, D-F for this repair.

I am on my fourth person representing his company. They have all been wonderful. If there is any problems I can call him directly. He is excellent.

Everything went well. He seems very honest.

I have been using them for 4 years and he is a problem solver. He started out small but has grown a lot. We had something that went wrong with our pool and we somebody stumbling all over trying to figure what was going on. I could even tell that he did not know what he was doing. Then we contacted Aqua Fortis and he said that was not it and he fixed it. I could not get anyone better than him in this business.

They did an excellent job. They carefully explained the work to be done and the reason for the type of replacement parts they would use. They answered our numerous questions both during the work and after it was completed. We had two other estimates before having the work done. Aqua Fortis was extremely competitive. We chose them not only for that reason, but also for their knowlege and experience. They arrived promptly, completed to work in a timely fashion and came by to check on the pool several times in the following weeks, without being asked to. Because of this great service, we called them to open the pool this year. They have been equally thorough. I will continue to use them and will gladly recommend them to others.

Very good.

I was very pleased with the work. I got an appointment right away. It should have taken approximately three weeks to do the job. My only disappointment was it took longer than the expected time frame.

I was pleased that Aqua could get me in so quickly, especially this time of year. They made the pool look like new again and the paint job they did is quite interesting. The bottom is a few shades a deeper blue than the walls, it is a nice effect. I would refer them to others.