Allen Kelly and Company Inc

I used to be a big fan of Allen Kelly and Company Inc...until about a couple of weeks ago. Several years ago I needed to replace my upstairs HVAC unit. I researched several companies and chose Allen Kelly. From everything that I could find out, they had a good reputation and their estimate was competitive with the other bids I had received. They installed the new system and I was impressed with their work. The next year, my downstairs unit needed to be replaced. Again I called on Allen Kelly. When my next door neighbor's unit needed to be replaced, I recommended Allen Kelly and they installed his new system. When my daughter's townhouse needed a new unit, I recommended Allen Kelly. In fact, whenever the topic of HVAC units came up in conversations with family and friends, I would always recommend Allen Kelly...but not any more. Two weeks ago my daughter called and said that her air conditioning was not working. I told her to call Allen Kelly. The unit was only 1.5 years old, it had to be something trivial especially since Allen Kelly had come out 6 months earlier to perform their one year installation checkup. The tech from Allen Kelly determined that the drain for the AC coil was clogged and he flushed it out. He told my daughter what the problem was and showed her what came out of the drain. She asked "What is that and where did that stuff come from". His reply "I have no idea". Here is your bill for $177. My daughter felt that she was being taken advantage of especially since they had been out 6 months prior to perform the 1 year checkup on the system. She calls me up and tells me what the tech said. She showed me what the tech cleaned out of the drain (and took pictures). It was a sandy dirty substance that you would not normally find in an AC coil drain pan. I used to work for my father during the summer cleaning AC coils so I know what the stuff looks like. When the tech said that he had no idea where the stuff came from, that tells me he also knew that it was foreign material in the drain. I also know that it is very rare for a drain to stop up after a year and half. Apparently when they installed the unit, there was some sort of debris left in the pan that eventually stopped up the drain. So I called up Allen Kelly and talked to their "Service" Manager Ellen. She said that she would have to talk to the tech that performed the work and get back to me. This was on Tuesday, June 4th. On Thursday, she had still not called me back so I called her. She said that there was nothing that she could do but she would talk to Allen Kelly and get back to me. After waiting until the following Tuesday and not hearing from her. I decided to call Allen Kelly myself. I explained the situation and he said that he would have to talk to the tech and get back to me. Finally on Friday morning, after not hearing from him, I called back. The receptionist said that Mr Kelly was out of town and would I like to leave a message on his voice mail. I declined and said that I would call back on Monday. Later that afternoon, I decided that I should leave a message on his voice mail so I called back. The receptionist said that Mr Kelly had left for the day...so was he out of town or not? I left a message and asked Mr Kelly to please call me back. It has now been almost 3 weeks and no word from Mr.Kelly. Oh, I forgot to mention...after not hearing from either the "Service" manager or Allen Kelly, I called the salesman who sold me my systems. He assured me that this was not typical service for Allen Kelly and Company Inc and that he would talk to Mr. Kelly and get to the bottom of it. Several days later he did call me back and said that he had not been able to get in touch with Mr. Kelly but would keep trying. It's been almost three weeks now and nothing. What kind of company treats customers this way over $177? I am looking for a new HVAC company.

Received estimates from 3 HVAC reps. Allen Kelly rep was straight with me about options, did not try to push me into buying more than I needed. Allen Kelly price was MUCH better than one HVAC rep and slightly better than the 2nd HVAC rep. But I liked the dual thrmostats ( 2 story house) and Allen Kelly was the only one that offered it affordably. The install went smoothly. The installers were pleasant

Initial consultation went great. Bob explained everything in great detail and gave me multiple options. We setup a time for the install and the team arrived promptly. There was an issue with the new unit (a bent fan part) which was replaced promptly. Communication was excellent. Would not hesitate to use them again.

First of all, Allen Kelly did some work on my previous house and they were awesome... so I thought I'd go back to them for more services. The first guy that showed up clearly didn't want to be here and rushed the job. He left doors open and the place a mess. On top of that, he charged me a $100 fee just for coming. This wasn't supposed to happen. I then never heard back from him and after I emailed him back, he said to call the office to get the follow-up. I called the office and they made it right. They credited me the $100 back towards the fee to come back and replace the damper. Overall, I thought they were very pricey and was disappointed in the overall experience. I appreciate them trying to make it right, but the price and overall experience left me not wanting to return.

Good estimate with options as far as price but choose a different contractor.

Very happy with AllenKelly overall. I received multiple bids and AllenKelly came in competitive to the low side. During the bid conversation the gentlemen I spoke with was very knowledgeable, professional and did not try to BS his way through. The installation crew were on-time, friendly and had the unit installed by mid day. The state inspector came by a week later and was quite impressed with how the system was installed which was great to hear. I have another heat pump unit in the house that is likely on its last legs. I will be using AllenKelly for install when the time comes.

Arrived on time, performed work and made recommendations for better performance of the plumbing system.

The technicians arrived at the scheduled time and were very professional from start to finish.

Contacted Allen Kelly on 06/26/2012, Sales Rep on 06/28/2012, system installed on July 10, 2012 Trane THANKS........ ALLEN KELLY FOR YOUR KNOWLEDGE AND ANGIES SAVINGS

Another company had recommended a higher-end, much more expensive heat pump...said it was the only option which would also qualify for the tax credit. The sales person for Allen Kelly listened to my usage patterns and made recommendations accordingly. He said I wouldn't get my money's worth if I went with the higher-end unit and instead recommended a considerably less-expensive option. He also informed me that the less-expensive, medium-range unit WOULD qualify for the tax credit as it was dependent on the combo of the outside unit and the inside air handler. He also let me know about a coupon they had on Angie's List. My quotes included actual part numbers, and I understand that this is key as it allows you to verify that you received the parts for which you were quoted. That said, Allen Kelly was the ONLY company from whom I received quotes that gave me this intel. My A/C went out of course during the 1st heat wave of the summer, and although Allen Kelly couldn't get to me house right away, they brought me window units as soon as I picked them for the install. There was a minor issue at my house caused by the installers, and Allen Kelly repaired it with no fuss. From start to finish, the way everything was handled has left me with a very positive impression of Allen Kelly. I would recommend them to anyone based on my experiences. Also, side note for anyone interested, the less-expensive, mid-range option has been great. With my new heat pump, I have kept the thermostat set a few degrees warmer than I did with the old one, yet the house feels just as cool if not cooler. My utilities bill has gone down as well.

They are consistently professional and offer quality service. We have and will continue to use them. The only, extremely mild criticism could be they are not rock bottom pricers (for which I don't blame them nor would I want the resulting service level) and they did not vacuum the attic area in which they worked, leaving metal shards that had to be cleaned up. That said, they protected the living space of the house well, arrived when they said, did what they said, did a high quality job, and I would not hesitate to recommend them.

I had my AC replaced last year when my old compressor failed (by another company) and it actually made things worse! After having the other company come out 4 times with no changes, I had 3 new contractors come in to give me new estimates. I got estimates ranging from $450 for a new plenum to $3700 to move the furnace, redo the plenum and all duct work. I went with the $450. These guys came in Friday morning and provide the lowest estimate for their work. From drawings on Friday morning, they were able to show up at 9:05 AM on Monday to do an install of a custom cut plenum. Imagine my surprise when we pulled off the old plenum and found a ~5" X18" piece of metal last year's guys installed covering the new coil outlet to make the old plenum fit the new coils. Needless to say I'll be having a discussion with those jokers. The increase in airflow to the second and third floors of my three story townhouse is immediately noticeable and I'm now able to actually turn off airflow to the basement almost completely. This is a huge improvement over both the original installation and the work that was done by another company last year. I would work with these guys again. - Bart

I would never use them again, nor would recommend them. I feel like I could have kept my same systems, and just added freon. The air not blowing out with any force, I am not feeling it coming out. Sometimes you can have the thermostat set at 74 degrees, but the temperature would not go below 76 degrees until late at night. I have not heard this happening in a unit. I am going to have to get a Train expert to look at my unit. I am afraid that once my warranty is out, I will have to pay a lot of money on this unit.

I hired Allen Kelly for their expertise, but they showed little of that on this job. They were unable to troubleshoot the Mitsubishi mini split units, because it took them a week to get them working. No one from Allen Kelly showed up for the mechanical or electrical inspections, and their work failed the electrical inspection. When they came back to rewire the units, the mini splits were blowing hot air. I ran out and caught the installer as he was leaving, and he told me that the unit would eventually start blowing cold air. Three hours later, I called and asked them to send someone else out to fix the unit. This repairman called Mitsubishi Tech Support, and they informed him that there was a button on the external unit that would determine how the unit was wired and correct itself! Allen Kelly sent me a bill which was a single number for the entire job. I asked my sales person for an itemized bill that showed the parts and labor. My salesperson sent me a new bill split into two numbers. One for each job. I have used Allen Kelly to maintain the units in my previous home for multiple years, and have been happy with them. However, I have a different opinion after using them for an installation. If the system they installed fails during the warranty period, I will call them. Otherwise I'll give my money to someone else

After 19 years, our HVAC systems needed replacement. (The upstairs unit had failed.) A friend recommended Allen Kelly. We called and received an immediate response--the sales rep, Andy Corr, came over the same morning. We had several bids in previous years, in anticipation that these units would fail, but none was as thorough an evaluation of our needs as Allen Kelly. Their prices were comparable to the other bids we had received. They came back the next day to replace the unit that had failed, then returned a few days later to replace the lower unit. The install passed inspection. Overall, we were very pleased with the professionalism of the sales and install team and quick response we received.

Terrible. Allen Kelly and Company failed. The Allen Kelly sales agent was unresponsive.

My family and I have used them before. I give them an "A" overall.

Extremely well! My upstairs AC stopped working completely. I fully expected to have to buy a new unit. I called Allen Kelly and scheduled an appointment. The serviceman, Jason, arrived on time and was very professional. He was able to service both of my AC's and replace our capacitor for the upstairs AC in more than reasonable time period. What I like best is he offered to show me that part he replaced and didn't try to sell me anything else. Very professional.I have other AC companies come in the past and they have always tried to sell me sometime!!

They were willing to let my husband help with some aspects to save money on the total bill. They didn't get here until late in the day, although we knew it would be in the afternoon. It was the day after we called though, so I was still impressed. The price was good. The tech was knowledgable and efficient. Everything is working properly and he was easy to work with.

My upstairs A/C had been giving me some trouble for a number of years. In July of 2011 I requested estimates from three of highest rated HVAC companies listed on Angie's List. The Allen Kelly representative seemed more intent on educating me and providing me with informations and information. In March of 2012, while Allen Kelly was servicing both my upstairs and downstairs systems, it was determined that my upstairs system was no longer servicable. At that time, since I had considered my options for eight months, I requested a confirmation of the price and subsequently authorized the replacement of my upstairs compressor and air handler. An installation date was then scheduled. On the installation date, two technicians arrived at the scheduled time and replaced both the air handler and compressor. The technicians went about their work in an efficient and professional manner, even though access to my access did provide some challenge. After several days utilizing both the heat and cool cycles, am pleased with my new system and will continue to utilize Allen Kelly on other family properties.

Everything went very well from start to finish.

They do a real thorough check. I was satisfied with everything. I will use them again this year.

I like their salesman. They are responsive.

Issues we had: They day of install they left the job site with no air supply into one room, it was never checked. It did not pass NC inspection and when it was fixed for inspection we had a natural gas leak When they came to fix the gas leak they powered off the outside unit and never installed the breakers we had to figure it out ourselves, during this work they left a Stanley knife blade in the garden. To add insult to injury we never go the whole Trane rebate as detailed in the bid. We wrote to Allen Kelly and Trane about our experiences, we also contacted Trane and they put us in contact with another Trane dealer who inspected the work and found it not per Trane procedures they did instal mods and billed Trane. Allen Kelly sent us a letter asking us to recommend other people, they had a complete disconnect from the customer.

The service tech showed up on time. Was very professional and easy to work with.They did an all around great job. Answered my questions and made recommendations. Was pleased with the all around work.