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Aire Serv Heating & Air Conditioning

Heating and Air Conditioning, Plumbing, Energy Efficiency Auditing,

About us

Aire Serv Heating & Air Conditioning can provide many services to keep you and your family comfortable. A few of the products and services we can provide for your heating, cooling and indoor air quality needs are Service and Repair, System Maintenance, Advantage Member Plans, Replacement & Installation, Guarantees, Air Cleaning and Purification, Duct Sealing, Duct Cleaning, Indoor Air Quality, Heating, Air Conditioning and Indoor Air Quality Products, and Commercial Services for your business. Our Exclusive Written Guarantees Are Designed to Protect You and Your Home Request a free home estimate, Design your own heating and cooling system, Shop for filters or accessories online, Request an In-Home Aire Quality Survey.Licensed & Insured

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

Service and Repair All Brands of Equipment; System Maintenance; Replacement and Installation. High Efficiency Upgrades. Zoning Systems. Extended Warranty Plans. Heat Pumps, Heating and Air, Heating and Cooling, AC Repair, Air Conditioner, Air Conditioning, Air Conditioner Repair, Air Conditioning Repair, HVAC Contractor, Air Conditioning Service, Furnace, Heat Pump, Heat Pumps, Heating, Heating Repair, Furnace Repair, Heating System, & HVAC

Amenities

Senior Discount

ask for details

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.329 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
66%
4
14%
3
3%
2
7%
1
10%


Rating CategoryRating out of 5
quality
4.4
value
4.5
professionalism
4.6
responsiveness
4.7
punctuality
4.5
Showing 1-25 of 29 reviews

Pamela W.
01/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
NOTE: This is the home office address. the office i used was in Shallotte, NC {Brunswick Co} all went great. they installed our heat pump a few yrs ago in our beach cottage. Angela, the office mgr, is such a delite to talk to. she can answer any questions i have. the techs are always professional but personable as well. i have no complaints. will always use them.
Description of Work: performed preseason check up. oiled motors, checked freon level, changed filters etc

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Rashidul I.
02/2015
4.0
plumbing
  + -1 more
He came out and we had no problems.
Description of Work: Plumbing service call.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$59

Roel V.
01/2015
5.0
air duct cleaning, energy audit
  + 0 more
It worked out fine. It was a little bit expensive than what I anticipated. It turned out to be more and more expensive but they did a great work. We just ended up with a pretty expensive units, I guess. They were fine and good. The best part is the quality and the worst part is the expense.
Description of Work: I've used the big deal of Aire Serv Heating & Air Conditioning. They installed two units.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

hui W.
01/2015
5.0
plumbing
  + -1 more
They did not show up today due to them being too busy.
Description of Work: Big Deal: $59 for a Plumbing Service Call, with Credit Toward Repairs
Rating CategoryRating out of 5
$59

Brennan C.
12/2014
1.0
heating & air conditioning/hvac
  + -1 more
It's been a week and still haven't heard from them.
Description of Work: .
Rating CategoryRating out of 5
$59

stephen H.
11/2014
2.0
heating & air conditioning/hvac
  + -1 more
I purchased a Groupon deal for 3 Furnace/Heat Pump tune-ups for 3 of my rental properties with Aire Serv of Eastern Wake County and a technician came out on 10/13/14 to service the furnace. I met the technician as we didn't have a tenant in the unit and he stayed for about 10-15 minutes to clean and check the unit. We had a tenant move in on 11/13/2014 and a day after he moved in, I got a call from him that the furnace wasn't working and that it was all gunked up with dirt and garbage. We called Aire Serv and they sent someone out who cleaned the unit again and said that he may have to replace a part if the problem wasn't resolved. It turned out that they did need to replace a fan. When I spoke with the owner, concerned that the original technician didn't do a good job cleaning the unit, he claimed that the gunk and trash found in the unit must have gotten there during the month between the cleaning and when they came out a second time. I explained to him that the unit had been empty and the furnace had been off, but he insisted that the original technician wouldn't have left it that way. I certainly won't be using this contractor again and have cancelled my other Groupon vouchers!
Description of Work: Initially cleaned unit and then had to come out for a service call a month later and re-clean it and replace a fan.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0

$300

Treshell H.
11/2014
1.0
heating & air conditioning/hvac, plumbing
  + 0 more
The HVAC service was great, I guess. October 2, I purchased a plumbing check through Angie's List and was never contacted by the provider to confirm appointment. October 16, contacted provider to find out they never received notification from Angie's List of the purchase. I clearly explained that I'd purchased a plumbing system check and the Aire Serv rep said she would check their Angie's List account for the purchase and schedule the appointment with the person at the home. October 26, Aire Serv sent out an HVAC technician to do a system check. November 4-5, spoke with Aire Serv only to find out that they wanted me to pay again for them to perform the service I originally purchased. Aire Serv owner stated that the there was a miscommunication on my part as I should have clearly stated (I did clearly state that I had purchased a plumbing system check as there was no specific problem to speak of) what the problem was in order for them to send the correct tech. I thought that was what the coupon was supposed to communicate. It was a plumbing system check. Owner was indifferent about taking any responsibility for the "miscommunication" and the fact that I had spent money because Aire Serv doesn't get any of the money. Still have to find a plumber.
Description of Work: Provider came and did an HVAC check , I purchased a plumbing check.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$60

Matthew B.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Brantley was awesome. He called to inform me that he was on the way, arrived on time, was very professional and polite, and went out of his way to give advice on different plumbing issues. They honored my Angieslist coupon. I would definitely use this company again.
Description of Work: Sealed my natural gas line leading to my fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Emily T.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
It was a great experience and I was very satisfied with everything. The technician was very knowledgeable and explained things to me that I could understand. We have scheduled them to come back out in January to install a UV light and a whole house filter. My husband and children have allergies and these items will help improve the air in our home. I was really impressed with the service and the information. Aire Serv will be our heating and air company as long as we live here.
Description of Work: We signed up for their Advantage Plan for a tune up and they did a cleaning of the equipment. They found a bad capacitor and replaced and made some recommendations to improve the air quality in our home. They talked about filters and regular maintenance on the heating and air system to extend the life of the system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$235

Amy P.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Went well overall. My appt happened to fall during the first hot weather of the year and they had a lot of emergency no A/C calls, so they needed to reschedule me twice. While that was an inconvenience, they did get here on Saturday of the same week and the technician was very good. What I learned from the rescheduled appts is to make sure next year I book the appt a little eariier in the season, which normally I do. Was just running a bit late this year! Despite this small glitch, overall I was happy with their service.
Description of Work: Purchased 1 yr. maintenance for 2 units: cooling and heating. Came out for A/C maintenance, cleaned coils, replaced dual capacitor for one unit. This also covers the return visit in the Fall to ck over the heater units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$350

Robyn W.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
William was on time / very friendly & extremely professional I would highly recommend them!
Description of Work: Had no heat William accessed the situation quickly & efficiently! Offered a variety of solutions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Josh F.
03/2013
1.0
heating & air conditioning/hvac
  + -1 more
I don't usually write negative reviews, but the guys at Aire Serve are crooks, plain and simple. According to the tecnician who came out to look at my unit, my reversal valve was bad and it would cost $1700 to replace. I was a little skeptical, so I waited until my brother (who happens to be a certified electrician/HVAC specialist) came down from WI to visit a few weeks later. He checked out my entire unit, including the reversal valve, and said there was absolutely nothing wrong. And he was right - been running my regular heat ever since and haven't had one problem - auxiliary heat works the way it should. My advice - stay away from Aire Serve ( and other national franchise companies like them) and hire a local/privately owned HVAC company. In my experience, local guys tend to be more straight forward and honest - often times they're more affordable, too. I hope this review saves some folks from getting ripped off.
Description of Work: Thought my auxiliary heat was coming on too often, so I called Aire Serve to see if it was normal. They sent a tech out to look at my heat pump. They said the reversal valve was bad and that it would cost $1700 to replace. They also told me I should consider buying a whole new unit, which would of cost about $2400. Found out later that there was nothing wrong with my unit and that my auxiliary heat was actually working properly.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$70

James E.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
In the dead of summer, our A/C unit quit. There was an issue with a capacitor in our unit that continued to blow out. We had called another A/C company for several years who replaced that capacitor 2-3 times a year to keep the unit functioning. We had another issue with the attic unit not draining properly and the drip pan kept filling up. The other company kept coming out to fix things but always ?recommended? installing a new A/C system. At one point, they insisted that the system would not last another 6 months (that was two years ago). I decided to call Aire Serv last year and give up with the old company. Aire Serv was quick, prompt, and honest about their serve and their work. They fixed the capacitor problem (haven?t had it blow out since) and fixed the drainage problem in the attic. When I asked the technician about whether or not I should consider a new system, he told me that our current system would last another several years as long as we continued to take care of it and have proper maintenance. This is the kind of honesty I expect out of a provider. They are in the business to serve the customers? interests, and not try to soak you for more money. I?m very happy with Aire Serv and will not be going back to our old provider.
Description of Work: Our A/C unit stopped functioning and we called Aire Serv to come out to fix.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Donna L.
02/2013
5.0
energy audit, plumbing
  + 0 more
The price was very reasonable. They were punctual. They were professional and seemed knowledgeable.
Description of Work: I used Aire Serv of Eastern Wake County to convert my electric range to gas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rodney H.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
It went fine. I wold hire them again
Description of Work: They performed an inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie C.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
Went very well. Very professional and would use again
Description of Work: My husband asked me to call because our HVAC unit was making a noise. Provider was very friendly and professional. He came out right away, took his time, and explained to me what he was doing. Although he found no problems, I would not hesitate to call him again should the need arise

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Jan-Olov A.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
I originally called Aire Serv to come out to do a regular checkup of my A/C unit. I already knew of the problem of the coil when Aire Serv came to my house and as expected the technician told me that the coil had to be replaced. The quote they gave me was around $1100 for parts and labor. The quote did not include re-filling the system with coolant. I accepted since this quote was around $300 less than what my previous A/C company had quoted me. They came out a week later or so to replace the coil. The tech came on time and started the work. After several hours a second tech came out and assisted him. I suspect that that the first tech ran into trouble and called the second to help him out. After 5-6 hours or so they were ready and had everything tested out. The system ran just fine and cooled well throughout the summer/early fall period. I did sign up with Aire Serv to let them to regular maintenance twice a year. I only have good experiences with them, both when it comes to booking/canceling appointments and service performed
Description of Work: The coil in my A/C unit had rusted so badly that it was leaking coolant and had to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Dwayne P.
12/2012
4.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
It went great and I had no bad experience
Description of Work: I had issues with my thermostat and they came out and gave me suggestions on which would be a good one.. and also installed it for me.. it was done quickly and efficiently... I also had them come out and just do a routine maintanence call...it was a very good experience

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Rachel H.
12/2012
5.0
gas logs, plumbing
  + 0 more
I recently moved to a house with gas logs and had no idea if they worked or not and I wanted to make sure they would be safe to use. I called Aire Serv and they came out to check out the logs. They found that the office was stopped up and the pilot assembly needed to be changed. They luckily had the part on the truck and had them working safely.
Description of Work: Replaced pilot assembly on gas logs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Jim W.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
I called this company when I came home from work to find my house was freezing. They came out quickly and found that my condenser fan motor had failed as well as a capacitor. He showed me the price of the repairs in his book and after I accepted the repairs he had me up and going in no time. He cleaned up and was gone before I had to start dinner. I hope I don't need their service anytime soon but when I do I will definitely call Aire Serv again.
Description of Work: Replaced condenser fan motor and capacitor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

marie R.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
the company called me before they came to confirm the time. they looked very professional came out found the problem quickly gave me some option to repair or replace. they fixed the unit the sameday I would recommend this compant to my friends and family.
Description of Work: they found my unit was low on charge, mark gave me some option for repairs and prices.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Elizabeth P.
09/2012
3.0
heating & air conditioning/hvac
  + -1 more
The gentleman was very nice, but he said that we would need a new unit after he attempted to add some Freon which he claimed didn't help. Thus, I had another technician from another firm come to the house. He inspected the unit and wasn't able to find anything wrong, so he worked with the thermostat which caused the air to return.
Description of Work: They inspected our air conditioner.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$79

irene S.
09/2012
4.0
heating & air conditioning/hvac
  + -1 more
They did a great job at a great price, and the workmen were very friendly. My only complaint is that they didn't follow up on a request I made for an estimate regarding heating and air conditioning on our second story.
Description of Work: They installed a new air conditioner and new vents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Michael R.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
All was done exactly as described and on schedule.
Description of Work: They did annual HVAC service and installation of a new air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wesley T.
08/2012
4.0
heating & air conditioning/hvac
  + -1 more
It was easy to work with them, and they did a good job. The air conditioner is still functioning well.
Description of Work: They replaced the compressor in my air conditioner.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

Falls of Neuse Rd Ste 138-214 , Raleigh, NC 27615

www.aireserv.com/easternwakecounty

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Energy Efficiency Auditing,
Natural Gas Lines,
Air Duct Cleaning,
Gas Logs

FAQ

Aire Serv Heating & Air Conditioning is currently rated 4.3 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 12:00 AM - 12:00 AM

Aire Serv Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Aire Serv Heating & Air Conditioning does not offer free project estimates.
No, Aire Serv Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Aire Serv Heating & Air Conditioning does not offer a senior discount.
Yes, Aire Serv Heating & Air Conditioning offers emergency services.
No, Aire Serv Heating & Air Conditioning does not offer warranties.
Aire Serv Heating & Air Conditioning offers the following services: Service and Repair All Brands of Equipment; System Maintenance; Replacement and Installation. High Efficiency Upgrades. Zoning Systems. Extended Warranty Plans. Heat Pumps, Heating and Air, Heating and Cooling, AC Repair, Air Conditioner, Air Conditioning, Air Conditioner Repair, Air Conditioning Repair, HVAC Contractor, Air Conditioning Service, Furnace, Heat Pump, Heat Pumps, Heating, Heating Repair, Furnace Repair, Heating System, & HVAC

Contact information

Falls of Neuse Rd Ste 138-214 , Raleigh, NC 27615

www.aireserv.com/easternwakecounty

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
12:00 AM - 12:00 AM