Ace Rug Cleaning Company Inc

I have used these guys at least 5-6 times at this point, and they are terrific: punctual, efficient, reasonably-priced - and nice guys, too!

Great results!

.....................................................................................

I haven't seen the rug yet, but they try to do it 40%, and they cleaned several works for us in the past, and they've done an excellent job. What they do is also let's say, we can't get the rug clean, they offer to order a new rug or a cut rug and you pay for it, not to go expensive but it gives you an option. They call me because I travel, I'm out of town a lot, they call me several times to one, to tell me the rug was ready, and I can pick it up at any time and they had just been very accommodating. They actually can come get, in fact, I can not get the rug because it's so big, so they are actually going to drop it off and put it in the room, so that's a plus, because a lot of companies won't pick up and deliver, but they do that.

Quality was fantastic. Communication was good. Only issue I have was that once they have an order in place, they don't want to make a change to it after the appointment is set. In my case, I moved all of the furniture myself, but had paid for them to do part of the moving. The price was less expensive if I did all of the moving but because I had stated that I would need them to move some things (I was under doc orders not to do heavy lifting but did anyway) I paid about $30 more. Not a huge cost, but they didn't do that part of the order and it would have been nice to get that back. I would use them again. Their quality is the best I have seen in Raleigh.

Emailed the company requesting an estimate for the stretching of an 11'x14' rug. Never got a response to my email.

Carpet looks great! I will use this provider in the future.

My husband and I hired Ace for a few projects. At first we asked them to cut down an area rug to a custom size. The rug came back within the timeline expected and was done perfectly. We are very pleased with the result. We also learned about Ace's carpet stretching and cleaning services and so we hired them to stretch one room and clean the entire house. The stretching was completed very quickly and looks great. Additionally, the carpet cleaning has revitalized our carpets and taken all of the pet stains out. We will use Ace in the future for our needs.

Very good job. They returned the rugs faster than the estimated time. No surprises on price; I agreed to everything in advance; no contact with owners - only the Receptionist in the office. My rugs look great!!

See above. I hate Angie's list will not let you Cut and Paste as it makes it much harder to do a review!

They are very nice for cleaning oriental rugs. They are a good company that has been around for approximately 40+ years.

I was satisfied with the repair work and cleanliness of the two carpets.

Cleaners were very professional, did a great job and arrived on time! They have been a pleasure to deal with and I would highly recommend them.

We spent about $350 for 3 rooms. I didn't have a lot of interaction with them but they were available. They were punctual and did a good job.

Amazing. Family run company, they were very professional and timely, no hidden fees, and it made everything look brand new. They were SUPER friendly and courteous.

They patched upstairs and downstairs and you could not tell that it was patched. I would call them in a heartbeat. They are reliable and honest.

When I dropped the rug off, they unrolled it for a quick inspection, asked about stains or issues, quoted me $65 for the cleaning and let me know that the turnaround time would be 2-3 weeks (a long time to be without it, but this is the volume of work they are handling and I appreciate that they were upfront about it). I also appreciated that they didn't try to sell any add-on services and there were no surprises when I picked up today. The staff were pleasant and efficient on both ends of the transaction, the business has good communication practices, and most importantly - the rug is clean, fresh and free of any damage or issues. I will definitely use them again!

Rug looks and smells fine. Just what I wanted--no extra perfume or chemical smell.

Cleaning man arrived about on time, very courteous, and got set up quickly. Viewed and measured each room, then began systematically and carefully cleaning. He needed no direction from me, knew exactly what to do and, obviously, how to do it. He also cleaned an upstairs hallway and 13 steps, including each riser. When he finished the carpets were clean and absolutely spotless! When my wife came home from work, she couldn't believe that carpets 22 years old could look like new! The next morning they were even more beautiful. No other company has ever cleaned our carpets as well as the "Ace Man" did. Ace deserves an A+ and we will DEFINITELY use them from now on !! They're not called ACE for nothing. Now, come on, Angie, give them a Super Service rating !

I had the rug cleaned as part of a Christmas gift for my daughter . I took the rug into the store and it was cleaned at the store. It was not major work as in a whole house carpet cleaning but I felt confident that they would do a good job and they did. 04

% The Oriental runners were cleaned and the smaller one also repaired. The staff members who received them were very professional and efficient. They unrolled and examined the rugs and pointed out what might be problems. When work was completed, they showed me the results and then put the rugs in my car. I was delighted to have my rugs again like new!! This is the third time Ace has cleaned my rugs, and it won't be the last.

They were unbelievable. They were awesome. My rugs were like brand new every time I asked them to clean it. I actually started taking customers to them. My neighbors asked me to bring their rugs as well. I will definitely use them again in the future.

They did a great job. The carpet had wrinkles in it that they were able to get out. It was also out of shape and they were able to get it more square.

We had a leak that destroyed our dining room rug that is a hand tufted 8' x 11' wool rug. The contractor sent it to a dry cleaner (not Ace Rug Cleaning Company) and it took four and a half months to get it back. When it was rolled out I noticed the edge was uneven, the center of the rug had creases and spaces running up and down. There were huge dry rot brown spots on the back that sounded like cardboard when you knocked on it. It was destroyed. We bought the rug from Capels and they had recommended Ace Rug Cleaning Company if we ever needed to clean it. Ace Rug Cleaning Company came and picked it up, Jennifer and I discussed what I felt needed to be repaired and when the work was done, they delivered it and rolled it out and it looked brand new. I would highly recommend them for damaged carpets and rugs that need cleaning. They were wonderful to work with and I would do it again.

ACE HAS BEEN AT IT FOR A LONG TIME, AND THEY ARE A COMPANY YOU CAN COUNT ON. THERE WAS ONE LITTLE AREA THEY NEGLECTED TO DO, BUT THEY CAME BACK FOR FREE TO TAKE CARE OF IT.