Ok, except for the glaring portion in regards to the permit.
Description of Work: We added a roof to our existing deck. Workmanship was pretty good, however we paid him for a town of cary permit which he told us had passed. 2 years later we went to sale our house and found that we had no permit. The extra work in the process cost us 2000.00 and he was no where to be found.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$6,500
Nina L.
08/2009
2.0
decks
+ -1 more
The verbal commitment was two weeks from start of project. Initial payment was June 26, start of work was July 6, and as of August 6th we are still not completed. We paid the final installment on July 16th and from there on the delays and no shows to the home started. The lack of response combined with lip service to commit to completing has decreased our faith in this contractor to almost zero from the start of the project. Don't pay the phase 2 until it's completely done. Also, get additional detail, in writing, into the contract he puts together. The initial contract is very vague. He is very good at rough-frame in and works very hard if he puts in plenty of hours at your home for the 1st week, but lousy at the final trim and detail after the 2nd payment is received. Even with a neighbor's referral, our mistake was contracting with him before our neighbor was completed. We are now both with unfinished work from this contractor and it looks like we will have to pay someone else to get this completed.
Description of Work: Hired Ace Builders (James Tyler) for outside and inside work. Specific to outside, this was for a privacy trellis fence and shed style pavilion.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$16,000
Nina L.
08/2009
2.0
remodeling
+ -1 more
Still not done after 6 weeks. Tile is fine but not threshold replaced. toilet leaks and two faulty attempts have been made to address this. The crown molding still is not primed or painted and has been in our home for over a month. The walls are up and rough patched. No signs of a painter and we have been told every day it's the next day or day after for two weeks. We found out through one his workers that he never had any intention to paint even though it's in the contract and he understood this was not just install but trim and paint.
Description of Work: Contracted to build walls to separate our living and dining areas so living area becomes an enclosed office space. Walls to be trimmed and painted along with ceilings to be painted. In addition, crown molding to be installed throughout home with trim and paint. Tile to be installed in 1/2 bathroom along with installation of new toilet.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$16,000
Nina L.
08/2009
2.0
hardwood floor
+ -1 more
Contractor told us 1 day for this and it ended up being 4 days. He was very ill-prepared in knowing how much to purchase and did not go through the materials where he purchased before bringing to our home so instead of spending 1 full day at our home, he spent more time each day going back and forth to purchase new material as the boxes that this came in had faulty flooring he couldn't use. In addition, there are gaps in the floor and our carpet in the adjoining area is damaged with polyurethane adhesive. He has never come back to replace the thresholds for the adjoining rooms or complete the installation of the trim which needs painting and covering of the nail holes.
Description of Work: Materials and installation of wood flooring with trim.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$16,000
Kathy G.
08/2009
1.0
home remodeling
+ -1 more
James Tyler of Ace Builders failed to complete our bathroom remodel, and damaged the vanity for which we paid $1,5000 . He walked off the job with $2,000 we had paid him in advance with nary a word on Wednesday, July 29, 2009. He violated the contract by not finishing the job he was paid to do, and refusing to communicate until he learned, four days later, that we had filed a claim against him in small claims court. He emailed us on July, 29, 2009, after he walked off leaving our bathroom in pieces, and demanded another $800 to finish the job, and vehemently denied that he damaged the vanity. We would not receive any further communication for four days. He did respond to us on Sunday, August 2, 2009, after he emailed another client whose contract he had violated. We'll call this client "Carol." My wife had come across Carol's complaint against Tyler via craigslist. Tyler emailed Carol, and Carol mentioned to Tyler that we filed against him in small claims court. Within a half hour of Tyler receiving thew news from Carol that we had filed against him, he emailed us. A coincidence? We will not have him in our home, and are proceeding against him. In summary, James Tyler violated our contract, took money for work he did not perform, damaged our vanity, walked off the job and refused to communicate until he learned he was being summoned to court.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Decks and Porches,
Kitchen and Bath Remodeling,
General Remodeling,
Hardwood Flooring Sales and Installation,
Doors,
Deck Maintenance,
Windows,
Handyman Services
FAQ
Ace Builders is currently rated 2.2 overall out of 5.
Yes, Ace Builders offers free project estimates.
No, Ace Builders does not offer eco-friendly accreditations.
No, Ace Builders does not offer a senior discount.
No, Ace Builders does not offer emergency services.
No, Ace Builders does not offer warranties.
Ace Builders offers the following services: Deck care & maintenance, deck construction, window & door replacements, bathroom & kitchen remodeling, interior & exterior services.