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3rd Generation Plumbing

Plumbing, Water Heaters, Appliance Repair,

About us

3rd Generation Plumbing is family owned. We only have 2 employees Jason (owner) and Greg (the brother). I have been plumbing since I could get in the truck with my father, hence 3rd Generation Plumbing (Grandpa, Dad and 2 Uncles). We do not use subcontractors, but we do recommend other trades, only if I will let them work on my house.

Business highlights

28 years of trusted experience
Emergency Services Offered

Services we offer

Water heater repair and installation, disposals installation and repair, faucets installation and repair, reconnect sinks and faucets after new coutertop installs, drain cleaning, gas line installation, dishwasher installation,toilet installation and repair, water and drain line leaks repaired, outside sillcocks installed and repaire and all plumbing repairs.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.932 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
3%
3
0%
2
3%
1
3%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 32 reviews

Mark B.
04/2017
5.0
plumbing, water heater repair
  + 0 more
Excellent service at very good price.
Description of Work: Installed new / relocated water heater in garage; also moved main shutoff valve to garage from crawl space.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Sheldon N.
10/2016
5.0
appliance repair, plumbing
  + 0 more
Excellent. Professional, no mess and made sure when he soldered that there was no chance of damage.
Description of Work: I called 3rd Generation to replace a main water turnoff valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

W W.
08/2015
5.0
appliance repair, plumbing
  + 0 more
I purchased a Bosch dishwasher. This brand required a different electrical hook up than the old one. Someone recommended 3rd Generation Plumbing. I spoke with Mr. Ceisner, the owner, about his recommendations for installation. He knew exactly how to install it and was professional in his explanation. He arrived promptly, did the work quickly and professionally, cleaned up afterwards and took away the old dishwasher. I was very impressed with 3rd Generation. I will use them again and will recommend them to my friends. Couldn't be happier.
Description of Work: installed new dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Bonnie B.
08/2015
5.0
plumbing
  + -1 more
The team were very courteous and worked quickly and efficiently. THey were kind and cleaned up after themselves. Answered all my questions. I would use them again in a heart beat.
Description of Work: They installed 3 new toilets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 3rd Generation Plumbing
Thank You very much. Please let me know if we have can help out in the future as we enjoyed working for you as well. Jason

ellen K.
01/2015
5.0
plumbing
  + -1 more
They came out as soon as I called. They got the job completed quickly, and I haven't had any issues with it since then. I have used them multiple times previously for toilet installation, a leak in my sub-basement, etc. They are always professional and on time. They aren't cheap, but they get the job done quickly and efficiently.
Description of Work: They fixed the insinkerator disposal in my kitchen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kristy S.
10/2014
5.0
plumbing
  + -1 more
This is actually the second time I have hired Jason and 3rd generation. The first time was about 4 years ago when I needed a new water heater. They went above and beyond on that job when they noticed a furnace exhaust pipe was leaking in the garage and sealed it without asking and at no additional charge. I'm sure it only took them 30 seconds, but it stood out to me as excellent customer service. When we recently bought a new dishwasher after our old one died, I knew I was going to call Jason. He can be a little hard to get a hold of and his voicemail can fill up fast, but I think that is because he is good at what he does. Jason and Grant (I think that was his name) showed up at my house right on time for the appointment and got straight to work. They disconnected my old dishwasher (Best Buy told me the delivery driver would do this, but that didn't happen), installed the new one, hauled away the old one with all the trash from the new one, and then unclogged my drain. All of this was done in just 1 hour. Super fast, incredibly polite, and great work.
Description of Work: Installed a dishwasher, provided parts, hauled away trash/old broken dishwasher, and cleared a clogged bathtub drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from 3rd Generation Plumbing
Thank you. I look forward to working for you again in the future if the need arises.

Maurice I.
08/2014
5.0
plumbing
  + -1 more
First, Jason came by very quickly after I called. While I thought the issue was just a sprayer leak, he quickly connected the sprayer leak with the water pressure issue as one problem with the faucet unit. He recommended some brands of units, and gave me a labor estimate of $100.00. We bought one that night, and he installed it the next day. The job was well done, and solved all problems. They had to do a little more work than he expected to install the kind of unit we bought. The $35 above the estimate was for parts. This was legit. I would recommend 3rd generation plumbing, and will use them again. My neighbor, who I do know and trust, I learned through Jason were friends, and he also vouched for his character.
Description of Work: Installed a kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

TELIA M.
08/2014
2.0
plumbing
  + -1 more
Provider seemed interested in job when came tor an estimate, but he never submitted one. Did learn plumbing is a side job to regular employment.
Description of Work: Provider came promptly tor an estimate but estimate never submitted.
Rating CategoryRating out of 5

DeShelia S.
07/2014
5.0
plumbing, water heater repair
  + 0 more
This was the third time that I used 3rd Generation Plumbing. These guys were prompt, knowledgeable and very helpful in explaining my options and pricing for a new water heater. I would use them again for any house.
Description of Work: 3rd Generation Plumbing replaces my leaking apollo systems water heater with a new apollo water heater system in a snap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Paul A.
04/2014
5.0
plumbing
  + -1 more
We sent email requests, including pictures, to 4 contractors for estimates to replace our propane water heater with a natural gas heater. Our water heater is in the crawl space, and is a "direct vent" style, so it is about double the cost of other gas water heaters. All estimates were about the same cost. Jason Ceisner at 3rd Generation Plumbing provided the most detailed list of work tasks (12 separate items including our preferred brand (State), a concrete pad, expansion tank, and county inspection) to be performed. Jason responded to our questions about the estimate, and because of all the detail that was provided, we selected him to do the work. He contacted us the day before he was to arrive to confirm we would be ready, and they arrived promptly the next day. The installation went smoothly. All the parts were available and there were no delays. We were watching the whole time and asked many questions about the heater and the installation. They were very gracious when we asked to take before/after pictures of the installation for our future reference. All questions were answered professionally and gave us a lot of confidence and comfort in their work. They cleaned up the work area nicely when they were done. Jason arranged to have the county inspector visit, and he let us know when the inspector would arrive. Finally, Jason followed up with us after the installation to make sure everything went well, and I was happy to tell him that it was great.
Description of Work: Converted LP propane 40 gal water heater with a 40 gal natural gas water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Bob L.
03/2014
5.0
plumbing, water heater repair
  + 0 more
Great product, great service, great guys!
Description of Work: Replaced water heater, so long ago I don't remember when. It has been wonderful!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Thomas M.
12/2013
5.0
plumbing
  + -1 more
The two plumbers examined the crawl space, the traps, clean-out drain but could not locate a specific cause for the problem. The best bet was air in the pipes. After cleaning out the plumbing system we have not had a recurrence of the problem. The best part of the service call by 3rd Generation Plumbers was they asked if there was anything else they could help with since the reason for their visit did not take very long. They helped with two other minor plumbing issues and the results were very satisfactory. Their price was very fair. They even offered a discount for immediate payment, we gave them a check, rather than having to go back to the office and send us a bill. The discount was good for both parties. Our recommendation for plumbing needs, give 3rd Generation Plumbers a call.
Description of Work: The original call was because we were hearing "gurgles" in the commode and in the kitchen sink. Our guess was air in the pipes but we were not sure. Based on an Angie's List recommendation we called 3rd Generation Plumbing and they came out the next day. They arrived on time and were very polite and professional. Two plumbers came which helped tremendously in situation when someone was needed in two different places. We were pleased with the service and would hire them again.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

IAN F.
09/2013
5.0
appliance repair, plumbing
  + 0 more
Great job. Very professional. Installation was fast and painless. Cleaned up. Left no traces of being there. Dishwasher is still running great and leak free today.
Description of Work: Installed a new Bosch Dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Carol Z.
08/2013
5.0
plumbing
  + -1 more
This company replaced 3 toilets early this year and gave us excellent service. They even let us know about a rebate that was available since these toilets qualified for it. They were polite, professional and worked quickly. Recently one of the toilet tanks was accidentally cracked. We called 3rd Generation Plumbing who were very responsive and took care of the problem. We intend to use this company for all future plumbing repairs.
Description of Work: Replaced toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Sean R.
06/2013
4.0
plumbing, small appliance repair
  + 0 more
3rd Generation Plumbing was great. He was good to me. He was on time. I thought he was professional. But he installed the dishwasher and the next day, our refrigerator stopped working. We wanted him to come back to look at it, but he wasn't very professional to my wife.
Description of Work: They installed our new dishwasher. He fixed my drain and put in a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$640

Response from 3rd Generation Plumbing
(member name removed), Thank you for the review on Angie's List. I am sorry if I came across as unprofessional when I was speaking with your wife in regards to your refrigerator issue . Your install was completed through a contract with a third party where the appliance was purchased from. This was a separate install. When I was contacted in regards to the refrigerator not working after the dishwasher was installed I called right away and explained that the way the ice maker was installed, that the valve is located in the crawl space, not located in the kitchen sink cabinet area, where we were working to install your dishwasher. Because of the location of the connection for your ice maker the installation of the dishwasher would not have affected the operation of the refrigerator. Since this was an install for a third party, I also advised that the proper channels had to be followed per my contract with them. I explained that the the store needed to be contacted by the customer, share your concern and then the store would send me out to look at the situation. This process needs to be followed so that the proper documentation is in place if there were an issue with the dishwasher connection. I did come back out to your house and looked at the ice maker and dishwasher after discussing the issue, I believe we confirmed the problem was isolated to the refrigerator. I am sorry for the extra steps that had to be taken due to my contract with a third party for this particular job. Thank you again for the review and I hope to have a chance in the future to show you how great 3rd Generation Plumbing's customer's service is. Thank you, Jason 3rd Generation Plumbing

Carol Z.
06/2013
5.0
plumbing
  + -1 more
They were very good. Home Depot told me they did really good work. They did. They were very friendly and did a very good job. We noticed a slight problem after a week or two and they came back and repaired it. It was very good. They're going to be our plumber from now on. They were very superior to any other plumber we've used.
Description of Work: We used 3rd Generation Plumbing. They basically installed three new toilets for us. We purchased the toilets from Home Depot and they were the plumber that was assigned to us. The bill came altogether with the installation. The store has that amount. Whatever they charged, it was okay, it wasn't too high.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kimberly B.
06/2013
5.0
plumbing, water heater repair
  + 0 more
You keep sending these emails. I did not use this provider for anyting.
Description of Work: None
Rating CategoryRating out of 5
Yes, I recommend this pro

ROLF A.
05/2013
5.0
plumbing
  + -1 more
We were very happy with them. They are very friendly and they are doing an excellent job. They are particular about small detail and they are very careful. We sure will ask them for other jobs too. They have good prices and their communication is very good. It's an old company and they try to keep the quality that they've had all the time.
Description of Work: 3rd Generation Plumbing replaced three toilets. We bought the toilets and they just installed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

craig F.
03/2013
5.0
plumbing
  + -1 more
Repair went very smooth and fast.
Description of Work: Had kitchen faucet changed out and new seals installed in shutoff valves. Faucet was on hand.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Teresa B.
11/2012
5.0
water heater repair
  + -1 more
He did phenomenal work! Not only did he communicate with me so many times before he even came, he went over and beyond on the installation. He made sure he put it in efficiently and safely and even did a follow up call! I have never had this good of service from a plumber!
Description of Work: He installed our hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Glee K.
12/2011
5.0
plumbing
  + -1 more
Amazing how professional and helpful this guy was compared to the original plumber! I wish I knew about him back in July! I will use them for all my plumbing needs.
Description of Work: Had remodeled my kitchen in July and had a plumber rehook up my faucet, dishwasher, and garbage disposal. Thanksgiving day one of my sinks started leaking...the other sink worked so I didn't call until the following Tuesday. They were able to come out Thursday afternoon and besides fixing the leak (which was why I called), they fixed the dishwasher drain pipe, and the poor wiring of the garbage disposal! Apparently the previous plumber made the connection outside of the unit and used the wrong wire nuts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Ed B.
10/2011
5.0
plumbing, water heater repair
  + 0 more
After I consulted Angie's List regarding 3rd Generation Plumbing, owner Jason and I conversed over the weekend initially by phone but exchanged emails for the estimate, detailed questions & scheduling. He was fairly rapid in emailed responses. Jason produced an itemized version of the overall estimate when asked to back up the total. He and helper arrived earlier than midpoint within the agreed 2 hour time of arrival window on the ensuing Monday He answered all questions before & during. The tank installation/move, expansion tank installation, piping changes, valve changes, gas line hookup modification, pipe insulation, stack height change, etc took the better part of 3 hours. They cleaned up the site quite well. The results are very, very good, and my better half is quite satisfied - the ultimate goal. Jason is firm about adhering to code.
Description of Work: Corroded, leaking, natural gas water heater replaced & relocated slightly. Feeder piping, valves, and insulation brought up to contemporary code. Expansion tank replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Jennifer A.
08/2011
1.0
plumbing
  + -1 more
I have had 2 vastly different experiences with this company. I might give them a try again, but not before I consider other options first.
Description of Work: 3rd Generation Plumbing installed a new hot water heater for us about 5 years ago. It was an urgent replacement because we discovered by accident that our old one was leaking. This occurred over Labor Day weekend. We did have to do without hot water for 2 days, but they arrived as promised Tuesday morning and expertly installed the new hot water heater. More recently I had contacted them to get an estimate for plumbing work regarding a bathroom remodel. Jason was not able to talk when I reached him on his cell and said he would call me back later that day. I did not receive a call back. I called back a few days later and left a message, but still did not receive a call back. That was the end of my efforts to have 3rd Generation Plumbing do any work for me.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Craig T.
06/2011
5.0
plumbing
  + -1 more
Jason showed up at my house on time and did a great job replacing the sillcock. He first turned off the water at the meter and then replaced the sillcock with a new freeze-proof one. He did a very neat job and was finished in under an hour. When he was done, he took the time to show me what he had done and how to prevent future problems. (Hint -- don't leave the garden hose connected all winter!) He has done work for me in the past and has always done a great job.
Description of Work: Replaced a sillcock on the back of my house. The sillcock pipe had burst during the winter . A garden hose was left atached and caused the pipe to burst.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Joseph G.
12/2010
5.0
plumbing
  + -1 more
Plumber replaced kichen faucet that I provided.He had recommended that I, not he, provide the faucet. Given the vast array of prices and choices, this was a good recommendation. The work was done as scheduled and promptly. I've used 3rd Generation Plumbing many times. Always satisfied.
Description of Work: Replaced kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116
    • 1(current)
    • 2

Contact information

2201 Stonehenge Drive, Raleigh, NC 27615

www.3rdgenerationplumbingnc.com/

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Appliance Repair,
Appliance Repair - Small,
Drain Cleaning,
Water Filtration and Softening

FAQ

3rd Generation Plumbing is currently rated 4.9 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 5:00 PM

3rd Generation Plumbing accepts the following forms of payment: Check
Yes, 3rd Generation Plumbing offers free project estimates.
No, 3rd Generation Plumbing does not offer eco-friendly accreditations.
No, 3rd Generation Plumbing does not offer a senior discount.
Yes, 3rd Generation Plumbing offers emergency services.
Yes, 3rd Generation Plumbing offers warranties.
3rd Generation Plumbing offers the following services: Water heater repair and installation, disposals installation and repair, faucets installation and repair, reconnect sinks and faucets after new coutertop installs, drain cleaning, gas line installation, dishwasher installation,toilet installation and repair, water and drain line leaks repaired, outside sillcocks installed and repaire and all plumbing repairs.

Contact information

2201 Stonehenge Drive, Raleigh, NC 27615

www.3rdgenerationplumbingnc.com/

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM