Empire Today®

I purchased a model home in 2021 and paid over $12000 to have vinyl flooring installed by Empire. They hired a 3rd party to install and the installers were ok until they left an oil spot on my new driveway, dropped a dried up dead rat out if their van and swore it was there when they arrived, and tried to leave the job half assed with all of the room transitions being white trim! I had to call repeatedly for this and to get them to add the proper colored transitions on the steps. A year later they had to repair the floor in my office from buckling and fix a piece of floor that they gouged. Fast forward to now and the floor is buckling again in the doorway to my office. They are saying that it is from my office chair 10 feet away! I did not roll my chair through the doorway and feel this is just an excuse for them not to fix. They want me to pay $150 for an assessment. I have reported them to BBB. I will never use them again and this was one of the worst experiences I have had with a company that has been around this long. Really disappointed and the vendors they use are cheap and nasty!

They never showed up. I received 4 automated texts reminding me of my appointment but no one came. No phone call or text.

They did a good job and I like it very much. I would definitely hire them again.

Would not recommend Empire ever! Laminate flooring will drink up any spill and swell before you could clean it. The carpet was not the quality shown and cut short as to cause fraying. I take pride in keeping my home clean and in good repair. Of course, the warranty expired just before the problems occurred, and Empire was not interested in looking at the damage much less talking with me! To see the carpet/flooring you would not believe it's been only 3 1/2 years since purchased. If you insist on using this company, demand samples that you can put through any endurance test. Demand to personally and visibly check other customers installation!

We dropped a cool $9500.00 on flooring for two bathrooms, a dressing room, bedroom, kitchen/dining, living room and hallway. Initially, we were quoted just about 9K for the project. Due to Hurricane Florence we had to replace much of the subfloor in our home, so by the time the installers came, we had been living in a torn up home for about a month. When our installation date arrived, we were told that the flooring we had chosen would not work because it didn’t have enough give to be installed. We appreciated the installer’s honesty. This was on November 30, which was a Friday. We had to schedule our salesman to come back out the following Monday to re-select most of our flooring. The installers were able to do the two bathrooms and the dressing room, and that was great. The following Monday, our salesman returned and we selected a better grade flooring for the same price. This impressed us, as did his claim that if we had any issues after installation, we were to call him, and not Empire. We were also told that the flooring we chose would come with an underlayment, which was great. The next day, the installation team arrived and we were then told that the flooring did NOT come with an underlayment, and that we needed quarter inch plywood throughout in order for the flooring to be installed. There went another $500.00! Long story shorter, it was December 10 before the flooring was completely installed. There was trash left in both bathtubs, in the yard, some of the quarter round was missing in a corner of the living room, grout missing between the tiles in the master bath, cement stuck to the tile tops in the dressing room, and our dishwasher was not reinstalled properly, so that if it was loaded, and either rack was pulled out, the appliance would fall forward to the point where the door hit the floor. We waited until after the holidays to try to reinstall the dishwasher ourselves, and when we did, we could clearly see a large portion of subfloor was exposed. Last month we contacted our salesman and told him what was wrong and he said he’d get right back to us. He didn’t. When we call, it goes straight to voicemail. For a lifetime warranty and service after the sale, we feel that this is pathetic, especially after spending almost ten grand on flooring. While the floor looks great and our friends ask who did it, we tell them that we would not recommend Empire for their flooring needs, given the ongoing fiasco we are still dealing with into March!

I ordered Carpet using Mr. Billy Bevan, Jr. 3B Flooring, LLC. The carpet was for Christmas. When the company came to install the carpet on December 20, 2018, they said that they did not move furniture and walked away from the job. They did not install the carpet. Mr. Bevan assured me that the installers could move the furniture, if I removed all “what not.” Mr. Bevan came out to my house on two occasions. I would not have brought the carpet from your company if I knew that the installers would not move the furniture or complete the job before Christmas. The carpet was for Christmas and it was not done. Therefore, I want my contract from Synchrony canceled and my down payment return. If you could not do the job you should not have promised it. The trust in your company is gone. This is a switch and bait.

Run far away from Empire Today!!! I thought that a nationally owned company who spends thousands on advertising would back up their products. But they Do NOT!! Our installers were top notch!! They did an awesome job with the materials that were provided to them. We did NOT receive the product as described by Empire Today. We were promised solid wood stairs and were quoted extra in order to have a solid piece for each step. We also were NOT to have any nail holes. The installer had to piece together the product he was given and had to use nails in order to keep the pieces in place!! Also, the "wood" installed was different wood. Totally different products and colors. The stairs do not match at all. In addition, the product installed all over my home is NOT as described either! I did not want a shine/sheen and it has one. Our salesman was sent back out to look at the stairs and he agreed that it was not as described and indeed was different products and colors. He no longer works for Empire Today. I have spoken with the area supervisor and gotten nowhere. I have repeatedly tried to contact someone in corporate, but they always refer me back to this same local supervisor who refuses to work with me. Find another company to do your work that is honest and upholds their promises and contracts with quality materials.

Knowledgable sales person, pleasant installation crew, efficient great work.

The crew that installed the vinyl did an excellent job and the crew that did the carpet also did an excellent job. Both crews were nice and cleaned up after the install. I will definitely hire them again to complete the rest of our house.

carpet was beautiful. installers were neat and got it done in record time. I LOVE IT

I'll find someone else who wants my business and will show up for their appointments,

It was excellent. Left very clean. I just didn't have any complaints. They did very well.

Vinyl/Tile went well. Carpet I had big issues. I made the mistake of signing the work acceptance and to this date no action has been taken to fix the issues. I paid over $9,000.00 for the work. Once Empire got the money, they took their time in attempting to resolve the issue. They sent and "Inspector." The "Inspector" was the guy that did the work and he lied to me in my face, saying he pre-cleaned the floor and he did not hear the creaking coming from the floor. Only time I saw him bring in a broom and vacuum was when he was cleaning up. I specifically asked the sales person if they would fix the creaks in the floor and I was told they would secure the floor for me and let me know of any issues. The creak is worse than before and the worker said he did not hear it. They also left off the "gold" color transition that I had ordered. They used the old silver that has been there for 23 years. Reluctantly, they replaced it with new transition (3 feet), and more than once the worker referred to the fact that I had signed the contract. He said he cleaned and inspected the floor prior to the carpet install. That is a lie. He said he did not hear the creaking, but told me what could have caused it. That is a lie. The creak is an obvious loud sound on one side of the bed. I told him that I was not satisfied, and he said he would report that to "whomever" and asked me to sign. I'm not signing anything else until it gets fixed. It's been 3 weeks at lease since I had heard from EMPIRE. I highly recommend you go with a reputable local flooring company that uses their own people to install and real quality assurance inspectors to ensure the job is complete and done correctly. Now I have to live with the creaking in the floors for another 10 to 15 years? That's BS............. They have no quality assurance inspections to ensure the work is done properly, but send the contractors that did the work. Do you really think they will agree to redo major work????? I made a big mistake by hiring these folks. If they were concerned, they would have ensured the problem was fixed. It's been more than a month and the issue is not resolved.

Because the sales person comes to your home, it's a VERY high-pressure sales situation. We felt VERY pressured into purchasing the carpet. The price was very high. We called them to check on replacing carpet when we sold our house and we told them right away that we needed to see what needed to be done structurally before we could make a decision. While the salesman was OK with that, I was getting calls a minimum of three times per day until I finally told the people on the phone that if they continued to call me, I would take their name(s) and charge them with harassment. I had been very specific every time I answered the phone and told them that we hadn't made a decision yet, but I promise I will NEVER use Empire Today EVER again. They are awful to work with and when you pester your potential customers, you're going to lose them quickly!

Very pushy salesman. He was informed that we were obtaining estimates from different flooring companies and we would make a decision the. Following week. Salesman repeatedly asked who else we had contacted. He was told we that we didn't want to give the names but he continued to ask. Salesman told me if I didn't make a decision to choose Empire that day it would be 1-2 weeks before he could come back.

They did a good job. So far the work that they did is still holding up.

After getting a quote from different company, we decided to get another quote from Empire Today. John from Empire came in, measured and provided a quotation. During the measurement, he mentioned that this is the 'best promotion of the year' that Empire offers. After seeing the quote vs. what we already had, we decided to move forward with the project. Later, my wife saw a number of bad reviews posted online and wanted to cancel the job. We contacted John about our concerns and he put our minds at ease. I was still a little nervous about the quality of what we bought vs. what we'd receive and how it would look after the install. We received a call a day in advance of the installation as well as the morning of the install informing that the installers would arrive between 8:30 and 10:30. They arrived at 8:55am. I was concerned about seems showing at various high traffic points. They turned the carpet to minimize any seems in the hallways as well as in the various rooms. After the install was complete, I couldn't see any seems at all. They finished the job at 6:30pm and we couldn't be happier with the overall process and the guys who came out and did the installation. Professional crew all the way around. Would definitely recommend Empire Today based on our experience.

They were so fast. They did the job within four hours, including moving furniture, tearing out carpet, and the install. I could not believe how fast they moved and did a beautiful job. People who have seen it say it’s a nice job and I cannot say enough good about them.

Sales rep came on time and had many options and recommendations after listening to my requirements. He did offer additional $375 savings if I scheduled installation the next week and also the deal was for making a decision that day. I did not feel pressured, I wanted the job done as soon as possible. However I know many people don't like those tactics. The quote was less than what I paid to have the same areas carpeted 6 years ago by a local family owned business. And I think we got a nicer carpet. I financed for 12 months same as cash. The company called on the morning of installation to tell me the installer would be there between 9-9:30. He came on time and finished the job in 6 hours. He was personable and professional. I love the new carpet and would use Empire again. I have a friend in Cary who used them. She got 7 quotes and said Empire had the best price and she also had no problems with installation. Maybe we just got lucky!

My sales person shows up and immediately tells me that I only get the and quot;saleand quot; price if I make a decision while he is at my house. I told him I would never make a decision that fast and he is the first and only service I have talked to so far. He also said, and quot;all decision makers should be presentand quot;. I told him that I would need to reschedule because I am not in a position to make a decision on the spot. He gathered his stuff and left. I am SO surprised that Empire - the carpet company that is constantly advertising in our living rooms uses hard core sales pressure. They lost my business.

I've been doing sales in the hvac industry for 18 years. I know how a sales lead should and should not be approached. Within 90 seconds of the salesman being in my home he said "we have a special today that can save you a lot of money if you are able to commit today." This is a high pressure sales tactic. I explained that I would not be able to commit today since I was not going to be the paying for the job. The salesman got what I would describe as insulted, as though he now felt he was wasting his time. Remember, this is less than 90 seconds of him entering my home. He proceeded to measure my house. After about 10 minutes of measuring he asked his second question of the day "what kind of quality are you looking for?" I told him that I was replacing the carpet so that I could put the house on the market so I was interested in an economy kinda quality which I thought would translate to inexpensive. In what seemed to be a "hissy" he said I don't know why I'm bothering but here, a # on

I scheduled the appointment online for the next day and I was very pleased with how quickly someone was available. The sales person called me that morning and said she was on her way. She came in and looked at the area we wanted to replace (a 14x16 bedroom). I told her we were on a very tight budget and she said "Yes, we can probably get that done for you for under $1000." I told her that was far out of our budget....she made a call, was able to get it down to $650 and was trying pretty hard to sell. It was quite annoying. After I told her I couldn't commit, it was just too far out of our budget, she then tried to talk me into selling Mary Kay with her. It was seriously the longest hour of my life, I couldn't get the sales pitch to end. I then got a call the next day offering $590 and I declined and then received a call the following day for $500. I don't like feeling like prices can fluctuate that much...to start at $1000 and then drop to $500. Offer me $500 in the first place and maybe you'd get my business. I was very displeased. I would not do business with Empire based on my interaction with the incredibly annoying sales person and the fluctuating prices.

Sales consultant was very professional and gave a good price for wall-to-wall, upper-medium grade, carpet/padding with removal/install for 6 rooms with closets, stairway and long hallway without haggling on price. Other carpet company (contract company for Costco) charged $1,000 more for similar grade carpet and played sales game with manager calling several times after sales person left to and quot;give a better dealand quot; after I declined first, second and third offer. Installation was promptly scheduled for following week. Installers arrived on time and promptly began work; however, only 3 installers were sent from Burlington, NC (45 min drive) and I determined that they were contract installers who were not directly employed by Empire Today. One installer was obviously not experienced, leaving only two installers for a huge job, which the contract installers wanted to finish in one day. Arrived at approx. 8:30 am and worked trying to complete job in one day so they would not have to travel back to finish job. Finally left at approx. 11 pm, after much coaxing by me that I feared they were too tired to perform good work. I had already pointed out several seams that were not done properly showing seam and difference in carpet nap between two pieces. Contract installer returned and hurriedly completed the job in half a day ostensibly to get to another job since I believe they are paid by the job, not by the hour. This created hurried workmanship and ultimately problems with installation. I again pointed out unsightly seams and they said it would and quot;relax.and quot; I tipped the installers although I have never seen such glaring seams in my previous experiences with carpet installation. Later I found where carpet was cut to short in spots and even damaged by utility knife and tacked down. (***In short: Installation was shoddy. Note that this carpet is patterned and required more expertise to match pieces and lay properly. I feel this team of installers were hastily hired by Empire Today and I drew an inexperienced, and quot;untried,and quot; team.) One month later, I called complaining about seams and other issues. The Empire Today rep (Burlington, NC) sent two separate installers on two separate weeks (note taking time off work to repeatedly try to fix this), who told me they could not fix problem. The third time the rep came with yet another installer and they finally gave into having to replace the entire hallway and fixing other seams and problems. (Obviously, they did not want to replace carpet but did not mind me having to be repeatedly inconvenienced since I would not and quot;give intoand quot; poor workmanship.) This installer obviously knew what he was doing and did a good job. Although the Empire rep kept telling me all her teams were experienced and they always and quot;askand quot; them if they're experienced...??? I determined that the team used for initial installation was no longer working for Empire Today. I guess I was the test case to judge their installation experience. Recently I had to call Empire Today again because carpet was not properly stretched and started to show huge bulges. I still can see seams in two separate rooms where I brought this to the attention of the representative when she was here. It was obvious she was not going to replace those two rooms without a protracted ordeal. I was beyond my tolerance level to have them move all the furniture out to do so anyway. Consequently, we live with it! ***Note that installation is only warranted for one year from date of installation. The carpet itself carries a manufacturers warranty which is touted during sales pitch. ***Summary: Apparent good quality carpet at a reasonable price, but be wary of installation provided by Empire Today contractors, especially if you have a patterned carpet that requires more expertise. I will pay more next time and will not do business again with Empire Today. All service calls were met with timely responses, but I give bad marks to the Empire Today representative for not providing a rebate or some form of compensation for the repeated inconveniences other than to apologize.

Installers called before arriving to confirm time of arrival. Installers were professional and courteous. Completed installation in a timely manner.

It went very well. They came and did a good job. It was a nice carpet. Another company wanted an additional $1000 for the same. They moved all the furniture and installed it professionally.