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Comfort First Heating & Cooling

Heating and Air Conditioning, Air Duct Cleaning

Reviews

4.47 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
0%
2
0%
1
14%


Rating CategoryRating out of 5
quality
4.4
value
4.0
professionalism
5.0
responsiveness
4.4
punctuality
4.0
Showing 1-7 of 7 reviews

DAVID S.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
Great great great!
Description of Work: A/C and heating systems

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Comfort First Heating & Cooling
Thank you!

Ron M.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
We were very pleased with their professionalism and great service!
Description of Work: replace entire a/c system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John P.
03/2017
5.0
air duct cleaning
  + -1 more
Very good, everything completed to my satisfaction.
Description of Work: Tuneup for heating/cooling system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Nicole T.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Melinda H.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Check up on both my upstairs and downstairs unit. Found out why my power bills have been so high and it was fixed on the spot. What a relief!!! Oh and my power bill reflected the update and was considerably lower! Thank you!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Ryan W.
03/2014
1.0
heating & air conditioning/hvac
  + -1 more
Well that's exactly what the $49 got me... "Yep, it's not working." This was after waiting for over a week after booking the tuneup through Angie's list. They estimated $2000 for repairs, including the cost of FINDING WHAT IS WRONG. then they said for about the same $$$ they could sell me a new unit. I went an extra week without heat because they wouldn't tell me how much a new u it costs until a salesperson could come out and measure the house to make sure I'd get the right size unit. FIVE THOUSAND DOLLARS. For the smallest unit they sell. Apparently that's close enough to 2000 that this company doesn't mind making people suffer through snowmaggedon with a bum heater for an extra week without bothering to at least give a minimum price. It was the smallest/cheapest unit for gods sake! Anyway, I called them back to request they just do the repair, and didn't hear back for several days. Furious, I called a different company (Total Systems) and my Heater was repaired a couple days later for $1200.
Description of Work: The $49 special only covers 1 unit. So if you have an upstairs and downstairs unit, pick one. I wanted the HVAC tuneup because my downstairs unit didn't seem to be working right.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
1.0
punctuality
1.0

$49

Response from Comfort First Heating & Cooling
Dear [name removed] Comfort First Heating and Cooling, would like to thank you for making us aware of your situation and voicing your concerns. Our company wants nothing more than to offer satisfactory service to every customer, and without the awareness of situations such as your own, we could not make the necessary adjustments to insure improvement. The Angie’s list offer for the $49 tune-up unfortunately is intended for the purposes of tuning up HVAC systems that are currently working. We do however offer other types of services for those customers whom may have systems that are not currently working. If you were not made aware of the proper services deemed necessary for your situation, we are again sorry. Our company will address such areas that we may improve on in relaying that information to customers. Another area that you brought to our attention was the scheduling of your call. After reviewing your case we found that the normal procedures our scheduling department takes in scheduling had somehow failed in your case. We have in fact already made changes to that process to ensure that all customers are scheduled in an expedient manor. We do thank you for bringing to our attention the areas that we may improve in and hope to better serve you in the future. Sincerely, J. Wesley McLeod

Rae C.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
Overall we are very pleased with the work. Manuel and Ricky were very professional and worked very long, hard hours to complete the job quickly and efficiently. Scheduled times did not always work out. Sometimes, when we expected them in the am, it would turn out being pm, without any calls from office. We did feel even with the 10% Senior discount, which was very nice, and offer to finance at 0%, which we did not need, it was more than we expected. Things always are! We would highly recommend COMFORT FIRST HEATING AND AIR.
Description of Work: Replaced entire Heating and AC unit in our home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$11,632

    Contact information

    148 Irie Ln, Powells Point, NC 27966


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning

    FAQ

    Comfort First Heating & Cooling is currently rated 4.4 overall out of 5.
    No, Comfort First Heating & Cooling does not offer free project estimates.
    No, Comfort First Heating & Cooling does not offer eco-friendly accreditations.
    No, Comfort First Heating & Cooling does not offer a senior discount.
    No, Comfort First Heating & Cooling does not offer emergency services.
    No, Comfort First Heating & Cooling does not offer warranties.

    Contact information

    148 Irie Ln, Powells Point, NC 27966