Uhaul Moving & Storage at Lancaster Hwy

Extremely poor service. I picked up a Uhaul and car trailer to drive 2000 miles, 7/10/20, in Pineyville,NC. I given a old car trailer and an old truck. There was no due diligence to ensure lights worked or these two equipments could travel that distance. I left at 6:30 am on 7/11/20, to start a 2 day trip. Within 200 miles, the car trailer bracket was broke. I had to stop in Jefferson,Georgia, and replace the car trailer that had a vehicle on it. ( the personnel at that UHaul facility were wonderful). Then the connector on the truck to the trailer did not work. Delay of 4 hours. Back on the road and within 2 hours, air conditioner engine broke. I drove in heat and was extremely uncomfortable to reach Moss Point, Mississippi. I stopped overnight and in the early AM contacted UHaul. A late fee was incurred waiting for the service man. He found that the air conditioner engine was broke and needed to be replaced with the needed supply not available until the next morning. I had to stay overnight in a hotel and the next morning drive without air conditioning to the repair shop. ( Uhaul service personnel wonderful in Biloxi, MS) Another delay of 32 hours, with a late start to drive, on a scheduled 48 hour drive. In Houston, TX, the air conditioner engine that had just been replaced that AM, began stopping and starting for the duration of the trip. In July, the heat was almost intolerable. There is still a problem happening in the truck. Engine light is on. I had to drive late into the night to reach my destination on early Tuesday AM. The trip I had scheduled ( and have done several times), consisted of 2 days of day light driving. A 2 day drive extended into 4 days, with uncomfortable, delays and mandated night driving. I was expected to be home by Sunday, 7/12/20, but due to these repair delays from old equipment, I arrived instead in early AM 7/14/2020. I am not a young woman anymore, so this heat, delays, problems were very difficult for me. The negative I had to absorb for this trip: Monday, 7/13/20, the day I had MY planned birthday celebration had to be cancelled ( thanks a lot—63 years old, waiting for an old UHaul to be repaired, 3 States over) This is UNFORGIVEABLE. Rescheduling of movers, as I had 2 storage rooms to load and unload, which had to be changed and rescheduled. Unexpected expenses for food, hotels, cleaning clothes, as I was not prepared for such delays for me and my dachshund. Unexpected traveling without air conditioning Delay and usage of my valuable time There was NO Reason for the UHaul location in Pineville, NC, to give me OLD equipment that was not able to drive across the country, had not even had minimal maintenance updated on it, and no due diligence to ensure lights were working. I should have been given newer, functioning equipment that had a much better opportunity to drive across the county. The truck they gave me had been in a previous wreck with the bottom of the truck torn and hanging off the truck. A sticker was on it, stating it had been previously claimed by insurance. Honestly, the Uhaul in Pineville, NC, just wanted to have someone rid them of this truck and the old car trailer. This rental had to do more with them getting rid of old equipment that giving me the proper equipment I had paid for and usually get from UHaul. My life was put in harm’s way by UHaul renting me a defective car trailer and a truck that was not up to date on its maintenance. Not having an air conditioner in July on the Gulf Coast was not healthy for a 63 year old. I was delayed 40 hours on a 2 day trip, charged $74 for turning the truck in 1 day late, and given $50 for compensation

This facility has the worst customer service I have ever experienced. Apparently they have unwritten policies that they suddenly invoke at their convenience, telling me that because I was late picking up the truck that they assumed I was not showing up and they had rented it to someone else. When I asked why they didn't tell me up front that being late would cause my reservation to be cancelled, the clerk behind the counter said that "during the week it's not a problem but on the weekends we assume you're not coming." When I asked why they didn't call me to confirm whether I would be there, she accused me of getting "testy". As an aside, while I was waiting in line there they did not have a truck that another customer had reserved, and sent him miles away to get one. In summary, if you want to take a chance on whether your "reserved" vehicle will be there, use this place. If you actually expect your reservation to be held, go somewhere else. There are plenty of other places to rent a U-haul vehicle with much better service.