J Wood Flooring

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We had laminate hardwood flooring installed on 6/18/2015. Everything about our experience was top notch. From the expertise and friendliness of the owner, Nate, to the measurement and installation. Nate was informative and did not attempt to sell us the most expensive product. Rather, he listened to our needs and actually found us a quality item that had been discontinued but he learned it was still available at a local warehouse and got this for us at a very reasonable price. Nate only has employees work for him and does not contract out. The installers were professional, prompt and quiet. They moved all of the large furniture out of the room, protected the floors to move the furniture and cleaned up after themselves. We are thrilled with the finished product and plan to use them again for other services. I have nothing but positive things to say about this experience and this company and I was glad to use a local company.

Fantastic! Punctual, nice, hard working, clean, removed all old floors, installed beautiful new wood floors, installed shoe molding and thresholds, and came back to fix a threshold that moved. Very responsive, very good work - our floors are gorgeous! I would definitely recommend them! The price was higher than our other bid, but worth every penny!!!

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Every aspect of J Wood's service was exemplary.  We visited the showroom to get more information and ideas for kitchen flooring upgrades and Nate did a great job of answering all of our questions and steering us in the right direction, and were very accommodating about lending us some floor sample books.  Based on their excellent price and past Angie's list reviews, we decided to have them replace the floors in our ~100 ft² kitchen with Shaw laminate as well as install a full subway tile backsplash. The work crew really stood out to me as incredibly professional, very easy to communicate with, and incredibly willing to help in every way.  I had an extra cabinet piece that I was hoping to have them install while they had everything torn up and they gladly obliged, even though it required a number of awkward steps and required a fair bit of creativity on their part.  They were truly expert at what they did, and worked efficiently and courteously; the backsplash and floors came out looking way better than I expected.  I definitely plan to use them again on future home renovation / flooring projects.

Nate is THE  BEST.  When I first came into the store I told him that I was looking for nice engineered hardwoods but that I was on a tight budget.  Nate did some checking on his computer and located some beautiful flooring that was on a closeout special.  He showed me a sample in the showroom and he was right on point with what I was looking for.  In fact, it was even nicer than I had thought it would be at the price point I was at.  It couldn't have been easier or gone more quickly!  Scheduling the installation was also quick and easy and the new flooring looks gorgeous.  I have used this company in the past and was very happy with their service but on this project they really went above and beyond!  Thank you so much to Nate, Jose and the rest of the team at J Wood!

We did not use them for wood flooring, which is their core business.

How did it go?  Not so good.  We picked the tile , but J Wood did the layout with a medallion on the far wall of the shower.  It's not centered.
The slope of the shower floor was improper and they had to tear it up and redo it because there was a constant puddle of water. Of the three brackets that hold the glass,  one was installed backward. Sloppy silicone application by finger. Glass door was hung crooked, so it was rehung, then last week, (19 months later) the hinges came out of the wall. The now over-large anchor holes in the tile  were shimmed with slices of wood.  They were willing to come out and fix it, but then forgot the appointment. I don't like to give negative reviews, but that was kind of the last straw.
Attention to detail is lacking here.  Take care if you are anywhere on the OCD scale.  Nice guys, just not bathroom remodelers.

These guys take great pride in what they do and it shows. We found other places that were a little less expensive willing to do the job over a one month period while bringing in four different crews to install floors that wouldn't match our existing hardwoods. That wasn't what we were looking for. We wanted floors that looked like they were installed when the house was built and we were willing to pay a little extra to make it happen. Jose and his crew delivered and then some. We had the same guys during the entire process and it only took a couple days which was also important to us. These guys should seriously be on HGTV they are THAT GOOD!! Thanks guys!

The service was excellent. They were very good to work with. It was fairly quick and it’s fine. They are very good to work with; they definitely know what they are doing. I would definitely recommend them to somebody. He came in and told us what we need and we had looked at whatever it was online and when we got the estimate it was considerably over that. We went to the place of business and talk to the owner and he explained why it was more. We are in a condo and it would be $250 and they charged $100 instead of the overall $250.

What they did really was the floor, I gave them the backsplash just how great they deal with the floor. They clean knocked down my wall and moved electric stuff for free. If they did other stuff I would let them do it because of how great they were. They did things that were out of their scope and they did it for free.

We had some cracks in an existing bathroom floor tile and I thought that we would need to pull up the entire floor which is a bigger project than I had hoped. Nathan suggested a type of tile that is very thin and could go over the existing tiles. His recommendation saved us a considerable amount of time, aggravation and money. They came promptly on the scheduled day, worked the entire day and came back two days later to add the grout. They were extremely prompt, courteous and there was no mess. We are very happy with the result; the bathroom looks like we put a lot more money into it than we did. If I do any other floor work, I most definitely will work with them exclusively.

Very good service! They were willing to tweek everything until we were satisfied.

Great!

Very well!  They are very knowledgeable and did an excellent job.  This project took 3 days.  in addition too pulling up old carpet and vinyl, they sanded down any even places in the wood below.  Then they covered the wood with plastic and then cork before installing the hardwood.  They put felt pieces under all the furniture and helped me put down my new rugs.

They were fantastic.  We were very happy with everything they did.  Nate was terrific to work with in the office.  He patiently answered all of our questions, in person and via email, in great detail.  He gave us great ideas for the work we had done in our house.  Unlike other companies, he let us take home samples.  He gave us a detailed estimate and was very responsive.  The floors, stairs, backsplash, plumbing and bar construction were done by Jose and his family.  The crew is comprised of Jose's son and cousins, so it is truly a family operation.  The crew was a pleasure to have in our house.  They were very considerate of everything they did.  We got to know all of them by name.  My wife felt very comfortable being alone with them.  Jose would come by periodically to make sure everything was done correctly.  They were all terrific.  We had a few issues along the way, but in conversations with Nate and Jose, everything was handled professionally.  They acted as a single point of contact for all work done in our house.  Everything was done by J Wood, with the exception of the countertop installation, which was outsourced.  The countertop contractors were not as pleasant to work with as the J Wood crew, but we are very happy with the countertops so this is a minor point.

The quality of the work so far has been excellent.  We are very pleased with our floors and countertops. The stairway was done beautifully.  The backsplash and sink have been great.  We felt like the price was very fair for the work they did.  We did the final walk through with Jose, and he fixed the few loose ends that remained.  We had assumed that our relationship with the crew would be contentious, but that wasn't the case at all.  They did everything to a very high standard, and fixed everything we weren't pleased with.  We have been recommending J Wood to everyone, and would certainly hire them again.

Job went so smooth I could not believe it. I am going to call them for an estimate on replacing my very nice laminate flooring with engineered hardwood.

The crew arrived on time and completed the job in the projected two day timeframe.  They stuck to their work and installed the product beautifully.  They made recommendations on the show molding that would improve the finished look.  Their recommendation was spot on.

I called several flooring companies. All were Angie's List Award Winners and all  came out and did estimations. My husband and I went to 2 of the companies offices. The company we did not choose had won Angie's List awards, but the studio was a bit haphazard. Even though  JWood's office is small,  it is immaculate and they have everything you need.  You can tell they have great pride in what they do. The crew that came to our house was very professional, friendly and courteous. My 8 year old really liked them and said they were his friends. Everyone was always open for questions. As you know, 8 year olds have lots of questions.  We were in good hands. They moved furniture, ripped out the old subfloor, fixed several squeaky spots and made sure everything was level.  The transition from our older hardwood floor to the new floor is seamless. Jose's team replaced plumbing lines where indicated (I did not expect that). What a wonderful surprise! We could not be any happier. Top notch team. Thanks all! And yes, we will call them in the future.

Not as well as expected.
First, we selected a Bruce engineered hardwood floor. The company delivered flooring from Mohawk, assuring us they were of equal quality. They aren't. 
During installation, the technician moved the refrigerator causing the ice maker connection to leak slowly. In a few days, the entire cooking area was saturated with water. JWood replaced the flooring at no additional cost.
Lately the floor has started to show areas where the laminate is splitting. That is not covered under the warranty.
All in all, pretty disappointed with the results but can't afford to replace the floor. 
Do's: 

• Make sure you get what you ordered. That is a big regret now. 
• Watch what they do installing the floor. If they move appliances, make sure they reconnect and check all connections. 
• Clean and polish the floor at least once ever 2-3 weeks. Use a cleaner specified for that floor. 

Don't's:
Don't let them substitute flooring from one manufacturer for another. Do your homework on-line. Mohawk has the worst reputation in the industry for product quality and warranty. Didn't find that out until after the floor was down. 
Don't give them the final payment until the floor has cured for at least six weeks and has been walked on frequently to see if the installation holds. 

Every employee at J-Wood was professional and courteous.  They communicated each step of the process, and ensured our animals didn't accidentally get out of the house while they were working. As they laid the new stairs, Jonathan showed us the staining and made sure we liked the final color.   Both crews (removal crew and installation crew) kept the work area clean, and kept the noise down as much as they could.  When there was a mix-up about the quote, Nate at J-Wood fixed the problem and made sure we were happy with the result.   Our staircase is beautiful!

We contacted J Wood for a free estimate and the owner (Jose) came over himself the very next day at the time we agreed upon. Jose had a vision that my wife and I liked right away. He makes you feel comfortable about what it is you want done. He explains the process from start to finish leaving you feeling relaxed about the whole situation. The hardest part of the whole ordeal is selecting the wood from all the samples. Nate (co-owner) was very good at helping us pick out the right wood for the job. The first wood we selected was delivered but was different from the sample and had to be returned (at no additional charge.) The next wood we selected was the same as the sample and the installation started on time as planned. On the first day of installation four workers arrived on time. All the workers were very friendly and professional about the work that was being done. They answered all of our questions and were very helpful in every way. The project took three days as planned and on the next day Jose came by again to do a final walk through and to explain our warranty.
We love the floors and could not be happier about the finished product.

The workman showed up on time and got to work immediately,.  They explained to us things that we had to know about places on the floor that needed to set in .The pre - planning was thorough and every thing about the process was explained before the work was started.  The finished job was beautiful.  And the workmen did the work without breaks finishing  by noon..  Four months later we are still satisfied.

Could not have gone better.  Jose came out to view everything we wanted done.  Nat  sent me an estimate on each project individually in case we only wanted to do one at a time;  but we decided to have it all done at once.  On the appointed arrival time the  doorbell rang and in walked six good looking, smiling young men who went immediately to work removing all the furniture to the garage and removing the carpet, kitchen floor and carpet from steps.  Jose arrived later and said he had sent 3 extra workers to get everything started and on Tuesday 3 men would arrive and continue to the end of the week.  That's what happened. They proceeded with their work and did an excellent job.  When your house is torn up and you're living with hammers, saws, etc. it's very nice to have  smiling, pleasant, courteous young  men doing the work.  I was very pleased with everyone and everything they did.  I would definitely recommend them.

I moved to Charlotte from Los Angeles several years ago and found it far more difficult to find quality contractors and workmanship here. I've battled with contractors and dealt with missed appointments, poor quality, and incorrect estimates. J Wood Flooring broke the mold. I was completely happy with the job from the estimate to completion. I will absolutely call them when our next project comes up.