CPR-Cell Phone Repair

On a recommendation, I took my PS3 console to CPR (South Charlotte / Myers Park location) because it would not read game discs. This was in early November 2012. They told me it was a bad disc drive and would need to be replaced at a cost of $100. They also informed me it would take 7-10 days to get the part and fix it. Five weeks later I had my repaired unit. They were kind enough to provide a 10% discount because I made a stink about the delays. They blamed the delays on a shortage of the necessary part. (Turns out this was one of the many lies that they provided throughout my experience.) I was also told that the parts were new OEM parts - another lie as that is not possible. Sony doesn't provide new OEM parts. Roughly four weeks later, the PS3 started having the same problem. It was within the 90-day workmanship warranty period, so I took it back to CPR. This was in early January 2013. Again they checked it and said it was a bad disc drive that would need to be replaced. It would take 7-10 days to fix. Two months later, after stopping by the shop or calling every week and having every possible excuse provided, I went in and asked for a refund and my PS3 unit back as is. The manager failed to see how I could be upset when it wasn't their fault - parts were hard to get (not true), they had one delivered to a residential address in Greensboro - everything except their dog ate the work order. After about 15 minutes of not losing my temper with this manager's incompetency and basic lack of understanding of what customer service should be, I received a refund and my PS3 with no disc drive. Basically, I don't know how they do handling cell phone repairs but after the experience I had with them trying to fix my game console, there is no way I would let them near my phone.

After breaking the screen on my Samsung Fascinate, I went online and viewed a video demonstration of how to repair it. The repair looked so simple that I ordered the replacement part and began the repair on my own at home, following the video instructions. Unfortunately, removing the glass face looked deceptively simple in the 3 minute video. The reality of removing the shattered glass was wildly different. After 45 minutes of heating the glass face with my hairdryer to soften the adhesive, and removing shard after shard of glass, I recalled seeing the CPR - Cell Phone Repair logo on a recent visit to the mall. I called and spoke to someone who said they'd be happy to take a look at it. I dropped off the phone and Chris took a look at all the pieces I had brought and said he could repair it, no problem. Since I brought all the necessary parts, he only charged me labor at $45. He told me to call back in a couple of hours. I did, and he said my phone was ready. I picked it up the same day and it looks and works great! Having tried the replacement myself, I am immensely impressed with the work they did and the speed with which they did it. I will definitely be using CPR Cell Phone Repair for all future repair needs!