MANSFIELD SALES & REPAIR INC

Description of Work: New Trane Heating/Air Split System Heat Pump

Description of Work: New heat pump system, thermostat and zone installation.

Description of Work: Mansfield installed a new Trane HVAC in Oct 2015, in October 2016 the unit failed and it took Mansfield 6 weeks to resolve the issue.

Description of Work: Install venting for gas kiln through roof. We had the work done by others for an hourly fee,

Description of Work: Install new HVAC

Description of Work: Filled propane tank

Description of Work: Blew out clogged drain in A/C and reset.

Description of Work: Mansfield installed two mini-split system, Mitsubishi HVAC units in the downstairs area of the house.

Description of Work: Provider completed bi-annual service/cleaning of HVAC system in preparation for summer weather.

Description of Work: My wife and I own a condo at Oak Island Beach Villas in Caswell Beach, NC which we purchased in 2013. During a visit in January 2015, I examined the outdoor heat pump unit and was concerned with its condition. I called Margaret Rudd, the real estate agent who manages our unit, and learned that the HVAC system was 5 1/2 years old, and beyond warranty. It was a Goodman, which has not had good ratings from Consumer Reports. I did not want to face replacing the unit on an emergency basis in the middle of a hot summer day. So I asked 2 local vendors to quote replacing the entire HVAC system, which includes an indoor air handler. I did this all by email. I asked each vendor to quote a specific Trane unit. Mansfield was $400 less than the competitor, and provided more detailed information about the air handler and the thermostat. They also suggested that I bring the air handler system up to current code. I called the Caswell Beach building inspector and he confirmed the Mansfield solution was the way to go, even though he would not require it since it was a replacement. I awarded Mansfield the bid over the phone, and mailed a check to them for $2,000. Mansfield did the installation, including cutting a hole in the closet wall to install a new return vent. The inspection was completed on 02/18/2015.

Description of Work: Moved air handler from center of the ground floor room (600 sq ft area)and tucked it under staircase in a newly constructed maintenance closet, relocated the return duct and output ducts in same closet. Relocated line set above ceiling joists. Tucked all ducts going to individual rooms above the open ceiling joists which will now allow me to have nice flat ceilings unobstructed by ugly ductwork. We had to re-install a condensate pump above the ceiling joists to handle condensate from maintenance closet to outdoors. The line set also was tucked above the ceiling joints. The crew of two were friendly and worked efficiently. When bidding the work I had a lower quote at $750 and a higher quote at #2,100. I had a total of 7 companies that I called for quotes. Most were responsive, but I didn't receive quotes from all of them. The higher of the three quotes was out of line and I could not get the lowest bidder to show up. I recommend any work desired in and around the shore that is not an emergency, be done during the off vacation season when everyone is looking for work to fill the void.

Description of Work: Replaced split system eat pump, air handler and thermostat with a new Trane high efficiency unit at our condo unit. The system also meets requirements for a coastal salt water environment to minimize corrosion and prevent premature failure. Prior to replacement, examined existing system and confirmed that the existing coil needed replacement ( I did not inform them I had been told the same thing more than 18 months earlier due to slow refrigerant leak). Responded accurately to technical questions regarding new building code requirements and installed the new air handler in compliance with the new code, which a competing vendor had mentioned to me when reviewing bid quotes. | |Matt (manager) and the entire work crew earned these ratings based on the following: |6. COST: Matt's bid was the low bid and he also informed me of a promotional zero interest loan which I ultimately opted for. I actually had this at the end of the review but realize cost may be the sole factor for some. However, if you read the rest of this review, you may want to give equal consideration to other issues like promptness of service, especially if you arrive at your vacation condo/home on a 100 degree day planning to relax for the week/weekend and have no air conditioning. | |1. Promptness of service in responding to my initial request for the diagnostic visit. |2. Integrity: responded accurately and comprehensively with supporting materials on the revised building code requirements. |3. Courtesy: Work crew answered detailed questions during initial visit with information essential to customer in making an informed decision. The bid process was conducted via email, fax and phone and Matt always responded promptly. |4. Quality: Installation of the new system was clean and thorough with appropriate sealing of exterior lines leading to the air handler and even cleaning the attic area where the old air handler was removed and the area where the new air handler was installed. Work crew also covered carpets and flooring with drop cloths to prevent soil/damage during installation. Walls of condo and attic stairwell were also free of markings or damage despite tight access in removing and replacing the air handler. |5. Follow Up: Shortly after installation, arrived on a cold Friday night and heat would not go above 68 degrees. Despite being a weekend, a service crew was on site within 15 minutes of my call. The problem was a defective overheat/limiting switch (manufacturing issue), and the crew leader apologized three different times despite the fact it was not their fault. During our discussion, I mentioned a problem in reading the thermostat under certain lighting conditions and team leader offered to replace with a different model at no charge or full credit if I desired a programmable thermostat. |7. Other: Waived the normal charge for the diagnostic visit ( would normally have cost $80-$100) when I decided to accept their bid. | |This was my first contact with Mansfield Sales and Repair. Matt, Robert (think I have the correct name of crew leader) the receptionist and other office staff are super. I pulled their name from the Phone Book Yellow Pages and then checked Angie's List for reviews. While I would not normally spend this much time on a review, feel their entire team deserved the same consideration they afforded us. As a care giver for my mom in her later years, I am all too familiar with service reps who will take advantage of less informed consumers who must rely on service reps and contractors to be fair and honest. Mansfield Sales and Repair is the type of company I would use and trust under such circumstances. | | |

Description of Work: They replaced heat pump.

Description of Work: Repair/replace hard start capacitor.

Description of Work: Removed and installed new air conditioning system.

Description of Work: Well to begin with we had never imagined we would have to get our air conditioning fixed since our unit was fairly new with the home, but it went out one weekend recently and living in Oak Island, NC air conditioning really shouldn't be optional! Anyway we were frazzled and assumed that we were going to spend the whole weekend mad and hot but Mansfield quickly helped by doing two things: giving us a free fill of freon until they were able to get us the part we need on Monday and then when that was gone they delivered two spare window units that we used for free