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Bells Supply

Heating and Air Conditioning

About us

Family owned & operated since 1988 serving Brunswick County. We proudly specialize in the installation, sales and repair of heating and a/c systems.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

We specialize in the installation, sales and repair of Heating and A/C systems.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.011 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
9%
3
9%
2
9%
1
18%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.3
responsiveness
4.1
punctuality
4.0
Showing 1-11 of 11 reviews

Leo M.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great, would use again .
Description of Work: HVAC serviced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leo M.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Very good, the were punctual and had issue resolved quickly.
Description of Work: HVAC service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Thomas J.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
I have used Bell's on two occasions for my beach house when I have had problems with my HVAC system. They have been great to work with as I am out of town most of the time and they have been prompt and left my home in good and clean condition without me having to be present. I am a property manager and no what it cost to do these repairs. Their prices are in line with what would be expected for these repairs.
Description of Work: Repaired the HVAC system Fan

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$122

Response from Bells Supply
Thank you (removed member name)! We do our best and thank you so much for the kind words! If you ever have a problem please don't hesitate to give me, Sherry (office manager).

Wendy M.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
They have a good reputation. They came when they said they would come.
Description of Work: I used Bells Supply for heating and A/C. They checked my air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Bells Supply
Thank you Ms. [removed member name] for your kind words! If you ever have a problem with us, please don't hesitate to give me, Sherry (office manager), a call.

Debra R.
07/2013
1.0
heating & air conditioning/hvac
  + -1 more
I recently moved to the area and had my air conditioning go out. I contacted Bell's for assistance and the woman I spoke with was not helpful, not interested in service and had no solutions or suggestions. A very frustrating experience.
Description of Work: Nothing, couldn't even get a response.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

$900

Response from Bells Supply
Sorry you had a bad experience, not sure exactly what happened or who you spoke with. We try to be helpful to all our customers. Our goal is to please our customers! Without customers we have nothing!

Robert L.
07/2013
3.0
heating & air conditioning/hvac
  + -1 more
We were long time customers of Bell Supply. Last year our A/C unit was replaced. In less than one year, significant repairs had to be made. We contacted Bell, it took over a week for our calls (multiple calls were placed) to be returned. During that time, we had another A/C service firm examine our system. We had multiple issues, none of which Bell identified before the new unit was installed. The issues contributed to the problems we were experiencing with the and quot;newand quot; unit. We decided to end our long term relationship with Bell, go with the new provider, and we've been happy about the decision.
Description of Work: We were long time customers of Bell Supply. Last year our A/C unit was replaced. In less than one year, significant repairs had to be made. We contacted Bell, it took over a week for our calls (multiple calls were placed) to be returned. During that time, we had another A/C service firm examine our system. We had multiple issues, none of which Bell identified before the new unit was installed. The issues contributed to the problems we were experiencing with the "new" unit. We decided to end our long term relationship with Bell, go with the new provider, and we've been happy about the decision.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0

$4,000

ronnie B.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
Their price was about $1000.00 cheaper than the other 2 estimates I recieved. Bell's quote also included a new main feed duct work that the others charged extra for. The job was done very well and neat. This was at our beach house. Also all work was done with us gone and there was no problems with them doing the job without anyone there.
Description of Work: Bell Supply replaced an old heat pump with a new Goodman heat pump and air handler and replace the main duct feed in the attic..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,850

Response from Bells Supply
Thank you Member, we try!

jackie S.
08/2012
1.0
heating & air conditioning/hvac
  + -1 more
The service techs were cordial but not particularly helpful and definitely not reliable time wise nor with their information and repairs.
Description of Work: This company had been our HVAC provider for several years. They replaced both our heat pumps about 6 years ago and since we have had nothing but trouble. Constant blown fuses, faulty motors, multiple episodes of needing freon, dead capacitors, and a mismatched air handler and heat pump which Bell's said was very acceptable.(they installed it ) Whenever we called, which was almost every time we tried to use the AC, we never knew if or when they would show up. We got conflicting information from every different person we encountered that was associated with the company. We finally gave up after going to Angie's list and realizing that this was standard for them. Yes we only paid them $50.00 for the last visit but they cost thousands over the past few years.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$50

Mary O.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
They came to my house the same day that I called. They looked over the old AC unit and told me that my furnace would have to be retro-fitted in order to accommodate the new models. They quoted me a price which was right in line with the other estimates that I had. Upon their return to their shop, they called me to tell me that they had located an older unit that was new (unused) that still had a warranty on it that could replace my defunct unit without retrofitting my furnace. That price was about $8K to $10K less expensive than the newer models. Woo hoo! and Yippee!!! I told them to install it which they did the next day!!!It has worked wonderfully well ever since!:-)
Description of Work: They replaced an old, worn out, and no longer working air conditioner unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Response from Bells Supply
Thank you! We do our best and thank you so much for the kind words! If you ever have a problem please don't hesitate to give me, Sherry (office manager).

Heather L.
06/2011
2.0
heating & air conditioning/hvac
  + -1 more
I contacted Bell's Supply to see if they would stand behind their work. They came out to verify that the other company was correct and they were. Today they were supposed to come fix their mistakes and of couse did not show up. We called four times before anyone would respond to us and were told it would be another week before they could come. I am very disappointed with this company. I have had them out every year since they did the install and they never fixed their mistakes. I have no way to know how much money I have spent on electric letting this unit run so inefficiently. In addition I paid for a new thermostat that I probably did not need.
Description of Work: November 2007 they replaced our upstairs unit, and connected duct work from an addition we had done. Each subsequent year we have had them back to check the unit because the upstairs was not cool and was extremely humid. They charged the unit twice and last year replaced the thermostat. This year we decided to call another company as we still had the same problem. The other company found a huge hole the installer had left in the return and discovered that we were pulling air from the attic. The unit was not installed level so water was not draining. The other company did a temporary fix with a piece of wood and duct tape and drained the unit.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$3,200

william P.
09/2009
4.0
heating & air conditioning/hvac
  + -1 more
They were able to repair the leak and recharge the system. They were quite reasonable and they were ahead of their own schedule.
Description of Work: Bell's Supply takes care of my heating and air conditioning. They were here not too long ago to fix my air conditioning: it had leaked out some refrigerant.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$150

Response from Bells Supply
Thank you! We do our best and thank you so much for the kind words! If you ever have a problem please don't hesitate to give me, Sherry (office manager).

    Contact information

    PO Box 1209, Oak Island, NC 28465


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Bells Supply is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Bells Supply accepts the following forms of payment: Check,MasterCard,Visa
    No, Bells Supply does not offer free project estimates.
    No, Bells Supply does not offer eco-friendly accreditations.
    No, Bells Supply does not offer a senior discount.
    Yes, Bells Supply offers emergency services.
    Yes, Bells Supply offers warranties.
    Bells Supply offers the following services: We specialize in the installation, sales and repair of Heating and A/C systems.

    Contact information

    PO Box 1209, Oak Island, NC 28465


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed