Horrible. My air conditioning unit broke and contacted them on Sunday and Monday and was told several times they would schedule an appointment and many followups they did for that Friday afternoon. Was told by installer that I needed a new unit so I asked for a quote. Got a quote next business day (monday) after contacting them once again with only a price. No detail of what type of unit or layout of cost. Owner Sam was very rude on phone when I asked about detail of cost and got offensive and told me to just go get other quotes. After several attempts via email and phone to get detail quote I received an email that they could no longer help me or service my unit. Really an email! And we have family coming from out of town and I was promised a new unit would be installed this Thursday, Friday morning at latest. This place is horrible and ridiculous!
Description of Work: repair of ac unit
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from SS Services Heating & Air Conditioning
Customer contacted the office Monday 5/14/18 requesting a service call. She stated "its upstairs unit, don't use it much, this week or next." Called back to the office and wanted to make it that week. Service Technician went to her home at the time she set, even in rainy conditions. Diagnosed 13 year old unit out of R22 Freon. On Friday 5/18/18 she told us what brand equipment she wanted and the financing required a higher seer rating. We told her we needed to order equipment on Monday to do the installation on Thursday. Gave her a quote Monday 5/21/18 based on what she said. She called to ask questions about why her friend's system was cheaper than what we had quoted. Office manager told her it was different equipment but if she would speak to Sam, he could explain better. Sam called her back and took time to explain the differences in her friends system and what her home required. She said the quote was too high. Sam was never rude, nor did she act like he was on the phone. After the phone conversation was over the office manager contacted her to reach out to other HVAC contractors for additional quotes. Customer replied "I have." Tuesday 5/22/18, after we did not receive confirmation to order equipment on Monday and other customers calling with emergency issues, we sent an email to let her know we could not help with the installation. Since she had sent numerous emails to us, we felt email was a good communication. She sent an email response saying that she was going to give us bad reviews on FB and BBB. At this point I didn't even send her an invoice for the 5/18/18 service call to diagnose the system, which we are entitled to.
Jeff I.
08/2014
5.0
heating & air conditioning/hvac
+ -1 more
They showed up when they said they're gonna show up. They did what needed to be done and charged a reasonable price for it.
Description of Work: We used SS Services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeff I.
06/2013
5.0
heating & air conditioning/hvac
+ -1 more
They were very good at getting back with me and returning calls and scheduling and re-scheduling appointment times.
Description of Work: I used SS Services to do a minor repair and annual servicing of our A/C-heating unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
SHERRY B.
01/2012
5.0
heating & air conditioning/hvac
+ -1 more
My overall experience was amazing!!! I will never use anybody else! I highly recommend this company if you want honest, dependable, and just a company who treats you like family!
Description of Work: I had them come out to my house because my heat pump wasn't working correctly. From the get go everyone SS Services was amazing. I felt so comfortable with them coming into my house and they did a amazing job. We had to purchase a new outside unit and they explained and went over all my options... Even all my crazy questions!!lol!
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Service Categories
Heating and Air Conditioning
FAQ
SS Services Heating & Air Conditioning is currently rated 4 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
SS Services Heating & Air Conditioning accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, SS Services Heating & Air Conditioning offers free project estimates.
No, SS Services Heating & Air Conditioning does not offer eco-friendly accreditations.
No, SS Services Heating & Air Conditioning does not offer a senior discount.
Yes, SS Services Heating & Air Conditioning offers emergency services.
Yes, SS Services Heating & Air Conditioning offers warranties.
SS Services Heating & Air Conditioning offers the following services: Heating & A/C.