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Van-Go Custom Carpet Cleaning

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

4 employee's all pricing done by the square foot. Van-Go prides itself on giving you the best job ever and we are so confident that if you are not thrilled with your carpet we will refund every cent! Family owned and operated for over 20 years serving Craven, Carteret, Pamlico, Jones & Lenoir counties. A free bottle of spotter with every cleaning!

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Carpet & Upholstery Cleaning, Oriental Area Rug Cleaning, With Free Pick Up/Delivery, Dry Soil Removal, Urine Decontamination, Dye Setting, Tile & Grout Cleaning, Air Duct Cleaning, 24 Hour Water Extraction

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Financing Available

Reviews

4.611 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
9%
3
9%
2
0%
1
9%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.6
Showing 1-11 of 11 reviews

Colleen P.
12/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
It went extremely well. Jack showed up right on time with his son and they measured the living room and gave me a price based on the square footage of the room. The was no real low price and then "up-selling" as some carpet cleaning companies are famous for doing. They then gave me a price on cleaning the chair. I had no problem with the prices and they proceeded to clean the carpet and chair. When they were done I was shocked at how good both the carpet and chair looked. Both were very dirty and they both looked like new when done. If you need your carpet or upholstered furniture cleaned they are the ones to call. You won't be disappointed.
Description of Work: I needed to have our living room carpet and a club chair with ottoman cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Ron S.
06/2017
3.0
carpet cleaners
  + -1 more
Ok.... could have been done better
Description of Work: Take out floor carpet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Van-Go Custom Carpet Cleaning
Dear Mr. [Member Name Removed], You have got the wrong Company , we have been in New York since June 2nd and arrived back in New Bern today. We did not do any work for a [Member Name Removed] yesterday, we do not take carpet up unless we are working on a flood restoration job, please check your invoice so you have the company who indeed did this work for you, in the meantime i will contact Angies List and make them aware i would like this post taken down as i said we did NOT do any work for you. Thank You, Van-Go Custom Carpet Cleaning

Melinda W.
03/2017
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Van Go is our "go to" for all of our carpet cleaning needs for home and office! We have loved using this company for years and have never been disappointed. Highly recommend!
Description of Work: Carpet cleaning (including Oriental rugs) and occasional upholstery cleaning!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Van-Go Custom Carpet Cleaning
Thank You

PAM A.
03/2017
5.0
carpet cleaners
  + -1 more
Great job - did exceptional work
Description of Work: Carpets cleaned in Front Office area

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Van-Go Custom Carpet Cleaning
Thank You!

Diane K.
12/2016
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Excellent! Rug was picked up and delivered and cleaned beautifully and reasonable!
Description of Work: Wool Oriental rug was badly in need of cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Van-Go Custom Carpet Cleaning
Thank You!

DAVID PAM W.
10/2016
5.0
carpet cleaners
  + -1 more
DID A FANTASTIC JOB!!!! CARPETS LOOKED & SMELLED GREAT! WOULD DEFINITELY RECOMMEND & WILL BE USING THEIR SERVICES AGAIN....
Description of Work: CLEANED MAIN HALLWAYS & FRONT LOBBY AREA

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Ian E.
12/2015
5.0
carpet cleaners
  + -1 more
Straightforward, friendly, service. Overall great results over course of two cleanings; however, some ink stains remained on carpet, apparently not removable. I would not be able to verify this without hiring a second service to try to remove the same stains. Not entirely punctual and was not able to provide expedited service due to apparent business. But, overall, very positive experience at a reasonable price.
Description of Work: Carpet cleaning; stain removal; pet odor removal

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$400

Mary M.
09/2015
4.0
carpet cleaners
  + -1 more
.
Description of Work: Living room, dining, bedrooms, and hallway. Cleaned furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Matthew P.
10/2014
5.0
air duct cleaning, carpet cleaners, oriental rug cleaning, upholstery cleaning
  + 2 more
Jack and John showed up early for the appointment and quickly got started. They were care full of my walls and furniture. Work was performed in a timely manner. I would highly recommend Van-Go for all your cleaning needs.
Description of Work: Whole house carpet cleaning and rug cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

kimberly A.
10/2014
5.0
carpet cleaners
  + -1 more
They measured all the rooms that had carpet, then went over the price for each sqft. Then when on his way to cleaning each room. It came out to $200 but we had a lot of carpet and I didn't mind also because I have seen their before and after pictures on Facebook and saw they can really take out stains. They made my carpet look brand new again. He was even able to get out the wax stain on my carpet from a candle I dropped. I have 2 boys who run in and out of the house with dirt and shoes on, and the kids so clumsy with their food and stains that I didn't even know how they got there and this company was able to take everything off. EVERYTHING! Very nice people. I had to call to make an appointment no website.
Description of Work: Calls to give time to prepare that day set up measured each room Cleaned in great timing Looks amazing

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Joanne D.
11/2012
1.0
carpet cleaners
  + -1 more
it did not go well. he never responded to my requests so i could not evaluate his work. i would not recommend him. see above
Description of Work: he did not respond to my request for services after several contacts with him in person and on the phone. he is not reliabable. he never showed up to clean my rugs so i do not wether he does good work or not

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Van-Go Custom Carpet Cleaning
We are very sorry you feel this way if jack did meet with you in person it must have been to give you an estimate therefore we would have scheduled the work upon approval. Once we book a job its a definite. Unfortunately many people will see jack at a store or gas station and expect him to remember a verbal message. Also in our defense we were called to New York for a family emergency which also threw us off with our phone calls for over a week in November. Like i said once again we at Van-Go are very sorry.

    Contact information

    1200 US Hwy 70E, New Bern, NC 28562

    http://www.vangocustomcarpetcleaning.com

    Service hours

    Sunday:
    8:00 AM - 10:00 PM
    Monday:
    8:00 AM - 10:00 PM
    Tuesday:
    8:00 AM - 10:00 PM
    Wednesday:
    8:00 AM - 10:00 PM
    Thursday:
    8:00 AM - 10:00 PM
    Friday:
    8:00 AM - 10:00 PM
    Saturday:
    8:00 AM - 10:00 PM

    Licensing

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Oriental Rug Cleaning,
    Upholstery Cleaning,
    Air Duct Cleaning

    FAQ

    Van-Go Custom Carpet Cleaning is currently rated 4.6 overall out of 5.

    Sunday: 8:00 AM - 10:00 PM

    Monday: 8:00 AM - 10:00 PM

    Tuesday: 8:00 AM - 10:00 PM

    Wednesday: 8:00 AM - 10:00 PM

    Thursday: 8:00 AM - 10:00 PM

    Friday: 8:00 AM - 10:00 PM

    Saturday: 8:00 AM - 10:00 PM

    Van-Go Custom Carpet Cleaning accepts the following forms of payment: Check,Financing Available
    Yes, Van-Go Custom Carpet Cleaning offers free project estimates.
    Yes, Van-Go Custom Carpet Cleaning offers eco-friendly accreditations.
    Yes, Van-Go Custom Carpet Cleaning offers a 10% senior discount.
    Yes, Van-Go Custom Carpet Cleaning offers emergency services.
    Yes, Van-Go Custom Carpet Cleaning offers warranties.
    Van-Go Custom Carpet Cleaning offers the following services: Residential & Commercial Carpet & Upholstery Cleaning, Oriental Area Rug Cleaning, With Free Pick Up/Delivery, Dry Soil Removal, Urine Decontamination, Dye Setting, Tile & Grout Cleaning, Air Duct Cleaning, 24 Hour Water Extraction

    Contact information

    1200 US Hwy 70E, New Bern, NC 28562

    http://www.vangocustomcarpetcleaning.com

    Service hours

    Sunday:
    8:00 AM - 10:00 PM
    Monday:
    8:00 AM - 10:00 PM
    Tuesday:
    8:00 AM - 10:00 PM
    Wednesday:
    8:00 AM - 10:00 PM
    Thursday:
    8:00 AM - 10:00 PM
    Friday:
    8:00 AM - 10:00 PM
    Saturday:
    8:00 AM - 10:00 PM