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Urban Standard LLC

Plumbing, Water Heaters, Water Filtration and Softening

About us

Plumbing/Gas Contractor

Business highlights

13 years of trusted experience

Services we offer

Plumbing Work. Water Heater & Softener Installation& Maintenance. Service Calls. Gas Work.

Amenities



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.924 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.9
responsiveness
4.7
punctuality
5.0
Showing 1-24 of 24 reviews

Chad F.
02/2017
1.0
plumbing
  + -1 more
Not too good.
Description of Work: Talked to Chris and he said he would call me in a day or two to come by my house. Never heard from him. Left two more voicemails. No response.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


mary jennifer S.
01/2017
5.0
plumbing
  + -1 more
On time super nice came prepared did the work quickly and cleanly even came back free of chg to improve part he had installed
Description of Work: Hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara A.
11/2016
5.0
plumbing, water heater repair
  + 0 more
Beautiful, he was friendly, not pushy and did the job with no mess left behind and n a very timely manner. Iwould recommend him to anyone.
Description of Work: Hot water heater needed replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$765

Andrew M.
10/2016
5.0
plumbing
  + -1 more
Excellent, I would definitely hire them again!
Description of Work: Whole house natural gas line system code repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane S.
09/2016
1.0
plumbing, water heater repair
  + 0 more
Did not show up when stated. Did not return my call when I checked on status of appointment.
Description of Work: Faucet repair and hot water tank evaluation and service.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


William R.
09/2016
5.0
plumbing, water heater repair
  + 0 more
Chris Urban did an excellent job of hearing our needs, giving a price-competitive written estimate and recommendations on gas line placement and water heater brand and style; coordinating gas line installation with the city crew; purchasing appliances, removing old appliances and completing the work neatly, conscientiously, and in a timely manner. In addition, Chris alerted us to a $200 Piedmont Gas rebate for the work he had just done. Chris was professional, responsive, and a joy to work with. We'd definitely use his services again!
Description of Work: Coordinate gas line installation from curb to house; plumb house for gas & install new water heater & clothes dryer; convert fireplace from propane to natural gas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Vicki R.
03/2016
5.0
plumbing, water heater repair, water softeners
  + 1 more
Chris did an outstanding job. He showed up at the appointed time and did a professional job. The plumbing had to be replaced so he had to work underneath the house in the crawl space as well as installing the new fixtures. We were very pleased with the quality of product he sold us as well as the quality of work performed. We would highly recommend this contractor.
Description of Work: Replaced plumbing for bathroom and laundry room. Installed new water heater and bathroom sink and toilet and laundry sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Patricia L.
02/2016
5.0
plumbing, water heater repair, water softeners
  + 1 more
Chris is always very professional. He cleans up after himself and I feel totally comfortable letting him work at my house without my being present. He's coming back next week to hook up our new disposal and eventually redoing the plumbing in our half bath and upstairs guest bath.
Description of Work: Switched out an electric hot water heater in an attic at our rental home. Switched out a sink and faucet at our new home. Ran a new line for our refrigerator water line that had been previously improperly installed. Reworked the plumbing drains in the kitchen sink and hooked up a dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$513

James A.
12/2015
1.0
plumbing, water heater repair
  + 0 more
We met on site at the appointed time to discuss relocating water heater, washing machine and upgrading in and outgoing plumbing within the crawl space. I was told we'd have a estimate within a few days. After a week, still have not received anything and will not respond to email or calls (voicemail).
Description of Work: Estimate

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0


Krista D.
09/2015
5.0
plumbing
  + -1 more
His work is meticulous, clean and very professional. I don't believe there is anything that he cannot do. We have used him for many repairs/installs. Will absolutely be using him in the future at all of our stores. Thank you Chris!
Description of Work: He does all our repair work and installation in our stores.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard F.
09/2015
5.0
plumbing, water heater repair
  + 0 more
Service was provided while we were out of state. Chris provided email updates and pictures of completed work. Chris is knowledgeable, meticulous, and an absolute pleasure to work with.
Description of Work: Relocated and insulated gas tankless water heater, installed pressure regulator on heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$250

DeWitt B.
05/2015
5.0
plumbing
  + -1 more
I found Chris and his crew quick and professional. They came to check the plumbing at my mother's house, specifically in two bathrooms which hadn't changed much since the 60's. They replaced a toilet and a broken spigot. Most importantly, he accessed what needed to be done to fix and completely redo those bathrooms, cost-effectively. It did take a few reminders for him to send the contact information to the contractor he recommended, but I would definitely use his company again for any future plumbing services needed. Great Work.
Description of Work: Consultative Service Plumbing Safety Inspection Replaced Toilets and fixtures referrals

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Michael S.
03/2015
5.0
plumbing
  + -1 more
Chris and Wes were great. They were on time and explained the job perfect. Quality job. I would use service again.
Description of Work: Replaced pipes under home .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$480

Robert C.
03/2015
5.0
plumbing
  + -1 more
They arrived on time and completed the work quickly with no mess. The price was fair and the work was excellent.
Description of Work: Chris and Wes installed the gas piping and ran the flue pipes thru the roof for my second new gas furnace, replacing the last heat pump in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$509

Nathaniel S.
12/2014
5.0
plumbing
  + -1 more
Wes came out last week to fix our faucet in the kitchen, and then this week we realized the diverter in our guest bathroom shower was broken. We called Urban Plumbing again to see if they could come out, but they didn't return our call after a couple days. It turned out they were working round the clock on another job and never got time to return our call, but in the meantime we hired another plumber to come take a look. When they other guys showed up, it was a disaster. We told them to stop when they suggested they needed to cut into the pipes and dry wall to install this faucet; then we called Urban again. This time Wes was free and came out that day, repaired the faucet and all the bad work the other plumber did. He was so courteous and professional, and in the future we will not be using another plumber - these guys are worth waiting an extra day for.
Description of Work: Installed a new shower faucet with diverter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$55

Nathaniel S.
12/2014
5.0
plumbing
  + -1 more
We found our faucet was leaking and called Urban Standard. Wes came out to fix the problem and was very professional and courteous. He fixed the faucet in about five minutes and didn't even charge for the entire service call because it was such an easy fix. Great job, very professional, will use again.
Description of Work: Repaired our leaking faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Robert C.
11/2014
5.0
plumbing
  + -1 more
Everything went as scheduled and my new gas heat works great.
Description of Work: This project was to replace my first 25 year old heat pump with a new 96% efficient 2 stage gas furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$685

Robert C.
11/2014
5.0
plumbing
  + -1 more
The faucet was too old to fix, so I had it replaced. Good service for a great price.
Description of Work: I had my leaking kitchen faucet replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Robert C.
06/2014
5.0
plumbing, water heater repair
  + 0 more
Chris showed exactly as scheduled and completed the work quickly and then took the time to explain how the system worked.
Description of Work: We had a hot water recirculating pump installed so we would have immediate hot water at the end of the house furthest away from the hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Dawn K.
03/2014
5.0
plumbing, water heater repair
  + 0 more
Mr Urban was very prompt and if he couldn't be here at a certain time, would let me know ahead of time. He replaced my old leaking water heater with a new one and a few days later when I had trouble with the new one leaking, he immediately came out to replace a part at no charge. He was professional and explained what he was doing.
Description of Work: Replaced old water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$585

Angela C.
01/2014
5.0
plumbing
  + -1 more
Fantastic service.
Description of Work: Chris with Urban Standard is incredible. Called him due to our Rinnai Tankless system not putting out hot water. He called me back immediately. Chris offered to come to our home or gave me the option to troubleshoot over the phone due to the nature of our problem. We were able fix the problem easily ourselves with his help. Would recommend him to everyone and plan to use him in the future.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ron S.
11/2013
5.0
plumbing
  + -1 more
Quick service, very knowledgeable and excellent service. Easy to contact, talk to about problem and his quote is both reasonable and inexpensive for the amount of work. He changed out all the sinks (30 and its associated plumbing to new ones selected by owner and removed all the electrical appliances (cook top, downdraft, water heater) and re installed new natural gas fixtures supplied by owner.
Description of Work: renovated all kitchen fixtures from total electric to natural gas and changed all sinkd and wate plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,875

Robert C.
11/2013
5.0
plumbing
  + -1 more
The work was performed as scheduled and at a very fair price. Chris arrived on time, completed and tested his work and cleaned up any mess.
Description of Work: Chris hooked up the new dishwasher, installed the new faucet and sink and completed the under sink plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Robert C.
11/2013
5.0
plumbing, water softeners, water heater repair
  + 1 more
Every job was performed with the utmost professionalism and honesty. Chris will answer your questions and concerns with what's best for you and your situation and not try to sell you something you don't need.
Description of Work: Chris has provided several services including a laundry room installation, Rinnai tankless hot water heater installation, water softener installation and most recently the plumbing for our kitchen renovation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

    Contact information

    203 Drake Landing, New Bern, NC 28560


    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM

    Licensing

    Insured

    Licensed*

    Trade License Number
    31136
    Trade License Authority
    NC State Board

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Water Heaters,
    Water Filtration and Softening

    FAQ

    Urban Standard LLC is currently rated 4.9 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Urban Standard LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Urban Standard LLC does not offer free project estimates.
    Yes, Urban Standard LLC offers eco-friendly accreditations.
    No, Urban Standard LLC does not offer a senior discount.
    No, Urban Standard LLC does not offer emergency services.
    No, Urban Standard LLC does not offer warranties.
    Urban Standard LLC offers the following services: Plumbing Work. Water Heater & Softener Installation& Maintenance. Service Calls. Gas Work.

    Contact information

    203 Drake Landing, New Bern, NC 28560


    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM