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Tracey's Clean Sweep LLC

House Cleaning, Floor Cleaning and Waxing, Home and Garage Organization,

About us

Tracey's Clean Sweep. LLC is a full service cleaning company now serving New Bern, NC and surrounding areas. Experienced cleaner with 12 years in business. Tracey's crew is honest and hard working and we offer affordable house cleaning and reliable service. Each customer is treated as an individual, all jobs are estimated before work is done, and all plans are developed for the individuals needs. I am available for one time jobs, corporate housing cleaning, windows, organizational tasks and weekly or bi-monthly appointments. Check out my website, if you like what you see, call for your free estimate! I look forward to meeting you soon!

Business highlights

20 years of trusted experience

Services we offer

Residential & commercial cleaning, property management work & real estate cleaning. General house cleaning care, dusting, sweeping, vacuuming, mopping, sanitizing of bathrooms & kitchens, removal of trash, laundry, changing bed linens & dishes. Deep cleaning packages. Gift certificates.

Services we don't offer

Wax, refinish, polish, shine floors, carpets & windows not reacheable by step stool.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.824 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 1-24 of 24 reviews

Stephen S.
01/2016
5.0
house cleaning
  + -1 more
I called Tracy on a Wednesday and she and Robert came on a short notice that Friday after moving some clients around. I wanted to surprise my wife and get the house really clean for our boys first birthday. Tracy and Robert did an absolute amazing job leaving no detailed untouched.
Description of Work: Deep clean house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Lacee S.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Tracey's Clean Sweep does a thorough cleaning job. Very good, reliable, and affordable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christine B.
08/2015
5.0
floor cleaning, house cleaning
  + 0 more
Tracey's Clean Sweep provides excellent service at a very fair rate. I cannot be more pleased with the work they do. Their attention to detail is impressive. They clean things that I would not expect as part of a weekly service. They have positive, "can-do" attitudes. They provide suggestions on improvements I can make to avoid mold and mildew. They use products that are safe and kind to my furniture ? some of which is antique. They have helped me solve problems, such as bad stains on my garage floor. No matter what cleaning issue or concern I may have, Tracey has an idea for a solution. She is willing to help do anything. I have even called on Tracey to help me move heavy things. She is very strong and willing to help. She is always there for me and I feel supported and cared for with the work she does. Her dedication to her company, her reputation and to her clients is evident from everything she says and does. She always asks if I am pleased before she leaves and has made it clear that she will fix anything if I am not happy ? and of course, this has NEVER happened. I wish I could write such a glowing review for other services I have had in my home. But I find that today so many people provide the minimum necessary to get the job done. They barely respect me and my home and I feel stressed when they work. Then I often find the repair fails shortly after they leave. Shoddy work is rampant and that is one reason why I appreciate a site like Angie?s list to help me sort through the possible service people. Tracey?s Clean Sweep is the exact opposite of poor service ? they are superb. Tracey?s Clean Sweep belongs on the gold star platform on Angie?s List ? if they had one! I traveled for about a month recently and because I trust Tracey completely, I asked her to house sit for me. She was wonderful and reliable in doing this, letting me know when there had been storms and assuring me that all was well in my house. I was very comfortable being away, even during hurricane season ( and I live near a river ?so this is a dangerous time for flooding) knowing that Tracey was checking on my house. I could go on and on, singing her praises, and am happy to provide a personal reference for Tracey to anyone who needs one. It is safe to say that Tracey can attack any cleaning problem with energy, experience, and a determination to make it right. This is just not a quality I have found with impersonal cleaning services, nor with individuals who seem to be working to just squeak by. Cleaning services are quick and inefficient. Tracey is quick, careful, efficient and effective. I look forward to having Tracey come into my home and always have a clean, sweet smelling home when she is finished. Tracey is a wonderful human being and I would trust her with anything.
Description of Work: Tracey and Robert cleaned my house with extra attention to areas where I had company staying.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Tracey's Clean Sweep LLC
Thank you for your contunued business.

Jennings N.
08/2015
5.0
floor cleaning, house cleaning
  + 0 more
I initially used Tracey for a deep clean, but I have continued using her service for the past year. She is the best because she has made my life simple (and my house spotless!). She comes in and makes the house look and smell amazing. She does small things, like unloading the dishwasher or putting fresh sheets on a bed, that aren't expected. Every time Tracey is here she detail cleans my kitchen, including the burners on the stove. Tracey takes pride in what she does and that shows in my house. We appreciate all she does. The service is a luxury that is well worth the price.
Description of Work: Tracey cleans the 3 bathrooms, kitchen, dusts furniture, cleans mirrors and all the floors every other week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Tracey's Clean Sweep LLC
Thank you. I love caring for your home.

James N.
08/2015
5.0
home & garage organization, house cleaning
  + 0 more
I've been really pleased with the housecleaning that Tracey and Robert provide. I always prefer to use a single contractor vice a service that uses multiple employees that rotate in and out because I feel like I get much better continuity of service. Tracey made my house immaculate before we moved in. The price ($600) was very fair for a full house move-in clean plus windows. I paid a very similar rate the previous month for a move-out clean at our previous residence. Since then, Tracey has come back on a biweekly basis to clean. If we are being honest, I am not an ideal client. I have 2 dogs that shed competitively and despite having our belongings delivered a month ago, we still have boxes everywhere and nothing is organized. Despite that, my house looks and smells clean at least two days/month thanks to Tracey. She checked to make sure that I was pleased with the service she provided and has been great about scheduling a time that is convenient to me. The value for the price is great! I don't expect her to deep clean my whole house every time she visits, what I am looking for is someone that can help me keep up the house so that it never gets to the point again where I need a massive deep clean. I would wholeheartedly recommend her to someone who was looking for either a move-in/move-out clean or a regular housecleaning service.
Description of Work: Performed a move-in clean out when I moved in to my house about 1.5 months ago and has continued to clean on a biweekly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Tracey's Clean Sweep LLC
Thank you for your business.

Susannah H.
08/2015
5.0
house cleaning
  + -1 more
Fabulous. Tracey is ready to help with anything that is needed. I live with my elderly father and I had left town for business and the heat of the summer kicked in sooner than expected. My father didn't know how to work the thermostats so I called Tracey for a somewhat emergency- she kindly stopped by the house to turn on the central air for Dad- the temperatures reached near 100 that weekend and I'm so grateful that Tracey could come by and turn on the A/C for him- at no charge. That's just one example of what Tracey will do if needed. I thoroughly trust her and Robert to clean the house if I'm not home and look out for any potential problems. We had an invasion of tiny ants in our kitchen and despite my contract with Terminex and multiple treatments, the ants continued without any improvement- Tracey recommended a local pest person who identified the colony and who permanently solved the problem. I know I can call on Tracey for any situation that I either can't handle or am not available to handle myself. I am thoroughly satisfied with the cleaning service and know that I get good value for my money. For my previous homes, I have used larger cleaning services, and their employees are simply not as invested/interested in the needs of their customers. A smaller company whose owner provides the actual service is a better value for the money.
Description of Work: Tracey's Clean Sweep is GREAT! She and Robert clean thoroughly and are extremely flexible. We currently have our 4000 sq ft home cleaned every other week and do a deep cleaning (more hours, 1-2 times yearly).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Tracey's Clean Sweep LLC
[Removed member name], it is our pleasure to care for your beautiful home. Thank you for your business.

Toni C.
08/2015
5.0
house cleaning
  + -1 more
Excellent!
Description of Work: Where is the A+ button? Tracey has been cleaning my house for almost two years and is always reliable, efficient and goes beyond what is expected. She has made my laugh so much easier, and I would recommend her and her team to anyone who wants quality cleaning at a reasonable price. You will NOT be disappointed! Toni Carr New Bern NC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Tracey's Clean Sweep LLC
No hot mess worries in your world as long as I am around! Thank you for your support and continued business. We love helping to take care of your home and family.

patricia P.
08/2015
5.0
house cleaning
  + -1 more
excellent! There couldn't be any better! I recommend their service to everyone..
Description of Work: cleans my entire house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tracey's Clean Sweep LLC
I appreciate your business and your support. You are a great cheerleader and I appreciate your business and the people you always tell about us! Our customers are what keep us going! We love you!

Christine B.
08/2015
5.0
house cleaning
  + -1 more
Tracey and Robert are absolutely the best people I have ever had clean my home whether it was here or where I used to live in New York. They always arrive when they say they will, clean efficiently, pay attention to details, remain upbeat and cheerful. They are a delight to have in my home. I look forward to seeing them every other week.
Description of Work: Thoroughly cleaned my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Tracey's Clean Sweep LLC
Thank you for your continued business and support. We love helping you care for your home.

Debbie W.
08/2015
1.0
house cleaning
  + -1 more
Never again. A real rip off!
Description of Work: Very little. They do the bathrooms really well, except behind doors, but don't do anything else well. They don't even dust well. They were here for 1 1/2 hours and for that money should have been here for at least 2 1/2. When they left, the house didn't even smell clean. When we called and said that they hadn't done under the bed, they said they don't do that. They don't do floors, they don't do kitchens well at all, they don't move furniture (wicker chairs!) to vacuum and all they kept talking about was we needed a deep cleaning for 400.00. A deep cleaning I want you to know includes dusting lampshades. I mean who doesn't do that when they clean? Really clueless about cleaning!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$100

Response from Tracey's Clean Sweep LLC
Certainly after ten years in business, I knew one unhappy customer would come along. Thank you for the opportunity to serve you. In our defense, I will say it again, your house needs a thorough clean. I am not going to spend my time trying to get ahead of anybody's filth for free. This is a business. I am a single mother, starting life over once again. Times are turbulant enough. I have been building this business since leaving my husband. My marriage was not picture perfect like yours, my husband wanted me dead. I have a son to raise first and foremost. It has been quite a load to cope with while smiling everyday trying to build myself up. Thank you for trying to undo my hard work I have put in to re-establishing myself after a very anguishing two years of personal life crisis. As for our service, we are very detailed. You forgot to talk about how filthy your kitchen cabinets were and how after working on those there was hardly time left to dust and move furniture. I provide a quality service to many customers, each week. I have been personally involved in every job since I bought my first mop and broom. What I have learned in my time in business is that some people want a lot for a little. There are other people out there for you to take advantage of, as you pat yourself on the shoulder for being a model citizen. I set up an appointment to come back the next day. You did not allow us the opportunity to make good on your discouragement in our service. I will point out that you have two dogs and a cat that eats on your kitchen counter after scratching around in a litter box. You are both home all the time and you are not as clean and easy going as you try to preach to any ear that will hear it! I offered a refund and that was denied. Your husband said, "NO, no we are not like that, you were here and working. We are just going in a different direction. Thank you." Nice direction you chose, trying to sabbatoge someone's reputation. I hope you find a cheap service that suits your needs. Kindly Tracey Bachofen Owner and Operator of Tracey's Clean Sweep, LLC

Deborah B.
07/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Puchased a home and Tracy cleaned & provided a complete throughout cleaning before the move in took place. They did an outstanding job easy to contact and excellent communication before-during and after. Excellent to work with very understanding and accommodating. Real people doing real work!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575

Response from Tracey's Clean Sweep LLC
Thank you for your business! We can't wait to come back and clean again!

Melinda M.
05/2015
5.0
house cleaning
  + -1 more
It went very well. I didn't see them come in and they were gone by the time I came home. The house smelled fresh and clean.
Description of Work: Cleaned my house and didn't rearrange anything like the last cleaner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from Tracey's Clean Sweep LLC
Thank you for your business. We are glad you were pleased.

Rachel M.
02/2015
5.0
house cleaning
  + -1 more
Excellent job and very thorough, especially considering the price. She came in a few days before to inspect the house and discuss what she could do given our budget and returned a few days later for the job. I would highly recommend!
Description of Work: Tracey cleaned the house we were renting before we turned it over to the land lord.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Susannah H.
01/2015
5.0
house cleaning
  + -1 more
Fabulous! Make's my life SO much less hectic.
Description of Work: Tracey's Clean Sweep is great! They come to clean our large home every 2 weeks. I trust them completely and they have worked with our schedule when we have conflicts. They clean and dust every room spending more time on whichever rooms need the more effort that particular week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Audrey T.
01/2015
5.0
house cleaning
  + -1 more
Tracey and her assistant Robert are outstanding! My biggest praise is their attention to detail. I don't think my house has ever been as clean as it is after they leave! They clean all the surfaces and places I don't want to and never do (appliances, track for the shower door, inside the microwave). Tracey also sends me a text message the day before they come as a reminder and to confirm the time. I love that! Highly recommended!
Description of Work: Once a month cleaning of my 1300 square foot 3 bedroom, 2 bath home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Brian L.
01/2015
5.0
house cleaning
  + -1 more
Tracey and Robert are excellent providers. Competent, trustworthy and dependable. I highly recommend this company.
Description of Work: Cleaned entire home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Tracey's Clean Sweep LLC
Thanks you for having us. We appreciate your business.

Jennings N.
08/2014
5.0
house cleaning
  + -1 more
Tracey and Robert (her assistant) are simply amazing. When she left the house was perfect. There was not a speck of dirt left! She used cleaners that did not overwhelm and we were especially impressed with the bathrooms and kitchen. These rooms literally sparkled. She cannot be recommended highly enough! Our very dirty house was so wonderfully cleaned that we have regularly scheduled cleaning appointments. She is an outstanding professional.
Description of Work: After a month of construction our large house was covered in dirt, dust, and pet hair. Tracey cleaned from top to bottom and everything in between. She cleaned bathrooms, the kitchen, carpet, tile, hardwood, windows, and furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Tracey's Clean Sweep LLC
Thank you for your support and your business. We enjoyed cleaning your beautiful home and look forward to maintaining it in the months and years ahead.

Christine B.
06/2014
5.0
house cleaning
  + -1 more
Tracey and her crew are excellent! They bring their own tools (vacuum, mops) and products (cleaners, polishes). They are always on time. Tracey phones the night before to confirm appointment and arrival time. When they are finished, my house glows and smells wonderful. One of the best providers I have ever had.
Description of Work: Thorough cleaning of my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Tracey's Clean Sweep LLC
I love my customers. Thank you [removed member name] for your support and thank you for your business.

Leslie M.
01/2014
5.0
house cleaning
  + -1 more
She's awesome! After just a few times, I already feel like she is family.
Description of Work: Tracey and her team came in for a general house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Tracey's Clean Sweep LLC
I appreciate you and thank you for your business.

Tina D.
12/2013
5.0
house cleaning
  + -1 more
I saw Tracey's ad in the local newspaper and looked up her website. I decided to leave her a email with my phone number thinking I would hear from her in a few days. She called me back that same evening to set up a time to come and give an estimate for the work I needed done! Tracey emailed me the night before she was to come and confirmed that she would be here so everything was a go. I am very well please with Tracey as the baseboards, walls and molding were cleaned. Floors and light fixtures were done. Vacuuming was done and floors were mopped. My office was organized, which was amazing!!!! She even hung my clothes and washed some blankets! I do recommend Tracey's Clean Sweep if you need help around the house!!!!!
Description of Work: Tracey did a major cleaning of my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

sharon R.
10/2013
4.0
house cleaning
  + -1 more
she did ok, but missed several details. Corners of master shower weren't cleaned, bathroom light fixtures weren't cleaned, she didn't move any objects to dust; simply dusting around them. She didn't clean my glass top on my kitchen table. My wood floors looked good.
Description of Work: scrubbed floors and cleaned kitchen, dusted, cleaned bathrooms

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$200

Carol L.
09/2013
5.0
house cleaning
  + -1 more
I am more than satisfied with the cleaning. Sometimes there are extras or different work I want done and it's never a problem.
Description of Work: Vacuum, dust, clean bathrooms and kitchen, polish wooden floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian W.
10/2012
5.0
house cleaning
  + -1 more
Tracey is very busy (which is always a good sign) and I scheduled a one time visit. She performed the service as we had discussed and I was happy with the result.
Description of Work: Tracey performed a whole house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sheri H.
05/2012
5.0
house cleaning, floor cleaning, window cleaning
  + 1 more
Tracey is first and foremost a professional. In addition to confirming the appointment, she followed up afterwards to be sure that I was happy with her work. I can guarantee that our offices have never been cleaned to the degree that Tracey and her crew performed. Tracey has a way of making you feel cared for, tended to, and respected and ndash; all of which should be a part of hiring someone to clean your home or office. I cannot say enough good things about Tracey's Clean Sweep, except call them! You'll be glad you did.
Description of Work: I needed an entire office suite cleaned, and it was a BIG job as it hadn't been done in at least a decade. Tracey's Clean Sweep came in fully armed and performed the following: baseboard cleaning, walls, ceilings & corners cleaned, bathroom & kitchen cleaning, minor upholstery and carpet cleaning, vacuuming, organizing shelves, dusting throughout. The bathroom was cleaned from ceiling to floor and everything in between. They even did the dishes in the kitchen sink!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

    Contact information

    Sample Street, New Bern, NC 28560

    http://www.getacleansweep.weeblycom

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Floor Cleaning and Waxing,
    Home and Garage Organization,
    Window Cleaning

    FAQ

    Tracey's Clean Sweep LLC is currently rated 4.8 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Tracey's Clean Sweep LLC accepts the following forms of payment: Check
    Yes, Tracey's Clean Sweep LLC offers free project estimates.
    Yes, Tracey's Clean Sweep LLC offers eco-friendly accreditations.
    No, Tracey's Clean Sweep LLC does not offer a senior discount.
    No, Tracey's Clean Sweep LLC does not offer emergency services.
    No, Tracey's Clean Sweep LLC does not offer warranties.
    Tracey's Clean Sweep LLC offers the following services: Residential & commercial cleaning, property management work & real estate cleaning. General house cleaning care, dusting, sweeping, vacuuming, mopping, sanitizing of bathrooms & kitchens, removal of trash, laundry, changing bed linens & dishes. Deep cleaning packages. Gift certificates.
    Wax, refinish, polish, shine floors, carpets & windows not reacheable by step stool.

    Contact information

    Sample Street, New Bern, NC 28560

    http://www.getacleansweep.weeblycom

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM