Floors Unlimited

Description of Work: Floors unlimited did a great job of refinishing old hardwood floors and installing new hardwood floors in our home. I will certainly use them again in the future when needed.

Description of Work: PROVIDE INSTALLED PRICE QUOTE FOR FLOORING AND CARPETS.

Description of Work: Floors Unlimited sent Marvin and Nate (from Kinston) to refinish the pine floors in our bonus room. They did a remarkable job from start to finish. In addition, they were responsible for moving very heavy, large furniture both before and after the refinishing job. The process included virtually dustless sanding... which exceeded my expectations. We had a tung oil finish applied over a two day period. Each day, Marvin and Nate were right on time. They were extremely professional and considerate. I would not hesitate to recommend them.

Description of Work: They removed old flooring, furniture and installed new laminate flooring and put furniture back in place.

Description of Work: Floors Unlimited was part of our new home building contract with Rick Scheper & Assoc. Our home was completed in May 2010. Floors Unlimited installed 1,375sq' of oak flooring, 380sq' of tile flooring along with the kitchen backsplash and bath/tub surround tile. Floors Unlimited was on our contractor's(Rick Scheper & Assoc) list of recommended flooring businesses. My husband and I visited their retail location and met with a representative. We chose white oak to be coated with a product called Bona(a hardwood floor finish that requires 1 coat of sealer and 2 coats of finisher) as well as selected the tile & grout for flooring and backsplash. The young woman was patient and helpful. In choosing the wood flooring, we expressed a desire for wide planks and opted for 5". Our builder had warned us about cupping, so we asked the representative if this width would cup. She said, 'no'. My husband asked her how they prevented cupping, and she explained that they used more nails. Also, we asked if previously they had installed wood floors with wide planks with success, no cupping. Floors Unlimited's representative assured us emphatically that they had installed wideplank flooring without cupping. After our floors cupped, she retracted this statement and said she told us the wide planks may cup. Believe me, if she had told us that, we would have chosen narrower planks or, probably, a different flooriing company.

Description of Work: Floors Unlimited did the tile work & carpet in our new home. They had to return soon after we moved in to properly "tuck" the carpet where it met the hardwood flooring. They offered no information about padding when we made carpet selections. We had already seen about 4 other contractors that day prior to this appointment to select appliances, light fixtures, etc., and were not thinking quite as sharply by that point or we would have asked about padding. Unfortunately, they installed very thin padding in the downstairs bedrooms & even thinner, cheaper padding upstairs. As a result, "trails" are appearing in high traffic areas. The tile work in the master bath is extremely sloppy. They came back twice to remove & regrout some shower tiles that were caught your foot because they were not laid properly, to regrout some areas that had hairline cracks, & to retile a border around the tub that did not match! There are a few sharp corners around the tub & also on the half wall at the door to the shower stall. The installer sanded a little & added some grout at the shower , which did not help much and does not look particularly great. The sharp corners around the tub cannot be fixed! In general, Floors Unlimited's work is sloppy & not up to par. I would not recommend this company to anyone.