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Bennett Plumbing Service, Inc.

Plumbing, Water Heaters, Kitchen and Bath Remodeling,

About us

I have been in the plumbing trade for 43 years. I know every phase of plumbing. I hold a North Carolina P-1 unlimited license #29080, and am fully insured. My company is a one man show. I do all of the work I quote with special attention to the plumbing code. Call with confidence for any work you may need. Special discounts for Senior Citizens, Military &.Angie's List members!

Business highlights

53 years of trusted experience
Emergency Services Offered

Services we offer

Water Heaters, Rinnai Tankless water Heaters, Rinnai, Navien, Faucets, Toilets (all brands), Water pumps, Pipes (water & sewer drains), Tub & Shower Valves, Water Coolers / Drinking Fountains, Outside Water Spigots / Silcocks. Replacement: Water heaters, Vanity cabinets, Kitchen sinks, Faucets, Dishwashers, Tub & shower valve, Garbage disposer, Pipes (water & sewer drains), Water Coolers / Drinking Fountains.. VISA, MASTERCARD & DISCOVER

Services we don't offer

We do not provide drain cleaning.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.532 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
9%
3
3%
2
9%
1
6%


Rating CategoryRating out of 5
quality
4.9
value
4.3
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 32 reviews

JP Z.
12/2020
2.0
plumbing
  + -1 more
He said he does not take the business and hang up the phone
Description of Work: toilet repair
Rating CategoryRating out of 5

Response from Bennett Plumbing Service, Inc.
This customer needed a sewer line run. I advised him that my company does not do this type of work. I was going to refer him to a larger plumbing company in the area that has the equipment and staff to do this type of work, but he hung up the phone on me. I think it is very unfair to post a review like this when I never performed any work for this gentlemen. This review should be removed.

Barry N.
05/2018
5.0
plumbing, water heater repair
  + 0 more
I called and spoke with the owner within 30 minutes, after hours on a holiday (Memorial Day) weekend. Kenny Bennett was very kind and responsive to our needs. He made every effort to assess the problem and devise a solution. Before noon the following day, a new water heater was installed in our condo. He showed genuine concern for our situation, as our daughter was down with some friends for a weekend in New Bern. It could have been a rough time for them were it not for Kenny's help. Just can't thank him enough for his service to our family. A man of integrity.
Description of Work: Replace broken water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Darrell B.
12/2017
5.0
plumbing, water heater repair
  + 0 more
Showed up on time and performed.install.
Description of Work: Install new water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Hank H.
09/2017
5.0
plumbing
  + -1 more
Gave me advice over the phone since he was too busy to fit me into his schedule for that day. Great guy.
Description of Work: Gave me advice over the phone since he was too busy to fit me into his schedule for that day. Great guy.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Chad F.
01/2017
2.0
plumbing
  + -1 more
Did a good job but... ...was very expensive for the work performed. He determined the problem and reset the toilet. Was here for an hour and charged $280. Cost of parts was less than $5.
Description of Work: Needed a bad smell diagnosed and repair done to solve it.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$280

Response from Bennett Plumbing Service, Inc.
Please know what you are talking about before leaving feedback! I have been plumbing for 48 years and I will not stand for a lie to be posted without my feedback. The toilet flange was broken, closet bolts, unlevel floor, new wax ring and the problem was fixed. I always quote the price for a job before I do it. If I was too high why did you pay me, not say a word about anything, and you were very happy when I left. And then stab me in the back? Please get your facts straight before slandering my company. I personally did the job. Slander is different than feedback!

Alan R.
11/2016
5.0
plumbing
  + -1 more
this company was very prompt and through. Completed on time and cleaned up behind themselves
Description of Work: Replaced all drains and water pipes in house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy L.
11/2016
5.0
plumbing
  + -1 more
Kenny ordered the sink and faucet. We trusted him based upon our conversation site unseen for the products. Was exactly what we wanted. Installed in no time. Cleanly done no mess left. Took away old sink and all the boxes. Will definitely use Kenny again and will also recommend him.
Description of Work: Had to have a leaking kitchen faucet replaced, called Bennett Plumbing and received call back that day. The day Kenny replaced faucet we talked about replacing sink and removing garbage disposal. With that we had Kenny order sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Linda B.
03/2016
5.0
plumbing, water delivery, water heater repair, water softeners
  + 2 more
Showed up on time the next day for our appointment. Friendly, knowledgeable, determined problem. Back mext day with parts needed. Cleaned up well. Really liked Mr Bennett and highly recommend him.
Description of Work: Replaced mixer in shower assembly. Routine maintenance on instant hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Michael K R.
08/2015
3.0
plumbing
  + -1 more
Good job but the tech made two trips (lengthy) to the parts store and we were charged for both. This basically doubled the cost of a simple job!
Description of Work: Fixed a sink and a toilet. Good job but the tech made two trips (lengthy) to the parts store and we were charged for both. This basically doubled the cost of a simple job!

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$375

Response from Bennett Plumbing Service, Inc.
You were told the details as I always do before starting the job. Please find someone else to lie about next time. I have been plumbing for 48 years and you cannot please everyone. Lose my number! Below is all BS OverallC ..............................................................PriceF ..............................................................QualityA ..............................................................ResponsivenessC ..............................................................PunctualityC ProfessionalismB

Roger H.
04/2015
5.0
home remodeling, plumbing, water heater repair
  + 1 more
Ken Bennett is a top notch plumber and a really great guy. We hired him to do the plumbing for our downstairs remodel project which involved converting the existing laundry room into a half bath, and relocating the plumbing for the washer to the newly created laundry area. When he came to our house to do the estimate for the project, he also recommended that we replace our 15 year old water heater located in the upstairs bathroom and install the new one downstairs in a better location under the stairs. Mr. Bennett's estimate for the entire project was very reasonable so we asked him how soon he could start and he said he could start in two days. Due to the amount of work we wanted him to do, we thought it would take him several days to complete the job as he normally works alone. When he came to do the work two days later, he brought another young plumber with him and told us they'd have all the work done in one day. They got to work right away and did not waste any time. The two men worked extremely well together and completed all the work to our satisfaction in about 5 hours, not even stopping for lunch.
Description of Work: Installed new water heater. Relocated plumbing for clothes washer. Installed plumbing for new half bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Michael B.
01/2015
5.0
plumbing, water heater repair
  + 0 more
Outstanding service! Professional, Knowledgeable, Value Added! Mr. Bennett contacted me immediately to provide information on water heater. Before I could tell him the make and model he recommended the same make of water heater. Had me send a photo of the existing water heater with height information. Turn key operation, showed up with the items he needed to get the job done! Did the job, removed the old water heater, cleaned up everything, left me all the paperwork for registering the new water heater, explained its operation. I will be using Mr. Bennett in the future for other plumbing work. He did a great job!
Description of Work: Changed out 9 year old water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$725

SHANNON O.
07/2013
4.0
water heater repair
  + -1 more
My water heater went out, I bought and paid for a new one at Home Depot but Bennett Plumbing Service picked it up and installed it. Nobody gave me instructions for the water heater - how to turn it up and turn it down, and I haven't been able to get them. So they left, they didn't leave the directions with me. That was my only concern.
Description of Work: They provided water heater installation services

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Michael L.
05/2013
5.0
plumbing
  + -1 more
I was very satisfied with their work. They were very prompt and came out the very next day.
Description of Work: Our outdoor faucet had broken and they replaced the piping under the house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Wm Robert C.
03/2013
2.0
plumbing
  + -1 more
He was on time and did good work but was expensive and wanted paid rite now.
Description of Work: changed on demand hot water heater from propane to natural gas. About an hours worth of work and charged 350, a little expensive. then wanted paid rite now.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$350

LAURIE T.
08/2012
5.0
plumbing
  + -1 more
I called Mr. Bennett to describe a plumbing issue I have, but he let me know my job was larger than he could handle. He was very warm, professional, and even suggested another plumber who would be able to deal with the scope of work. I will call Mr. Bennett next time I need plumbing services!!
Description of Work: Initial inquiry regarding work I needed done.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Thomas S.
07/2012
1.0
plumbing
  + -1 more
I called Bennet Plumbing, received a voice mail message, and left a message asking for a return call. I never received a call back so I took my business elsewhere.
Description of Work: No services were performed because I never received a call back.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Bennett Plumbing Service, Inc.
I never received a call from this person. I ALWAYS check my messages AND RETURN CALLS.. It is a shame that people can leave negative feedback without having any service performed by us. I am honest and hard working as you will see from my jobs THAT HAVE BEEN PERFORMED BY US. I strive to maintain an A rating. More lies.

Patricia C.
07/2012
5.0
water heater repair, plumbing
  + 0 more
I highly recommend him he does a great job.
Description of Work: He moved our water heater and fixed some plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

william F.
02/2012
1.0
plumbing
  + -1 more
I called Bennett Plumbing three times. Each time I was told that they were busy and could not take my info. They said to call right back and leave the info on their machine. After three attempts and no returned call, I went elsewhere.
Description of Work: Looking to have leaking toilet repaired

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Bennett Plumbing Service, Inc.
See...Giving candid and honest feedback in an Angie's List report is ultimately a "good thing" for everyone.....this is the down side of the feedback portion of Angies list. I never received this call, information etc.....I guess some people have too much time on their hands. Even if I was busy, as you stated, is that my fault and should a company be penaltized for such?

Gwen H.
02/2012
5.0
plumbing
  + -1 more
Toilet supply line was leaking. Mr. Bennett came as promised was very cheerful and courteous. Cleaned up work area and provided some much needed advice on future work that is needed. It was a pleasure working with Mr. Bennett and I will use his services again and would recommend him to my friends.
Description of Work: Mr. Bennett replaced toilet supply line and a couple of washers and nuts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$123

Response from Bennett Plumbing Service, Inc.
Thank you for your business. Kenny

Richard D.
01/2012
5.0
water heater repair, plumbing
  + 0 more
Kenny is always polite, very business like but can carry on a conversation while working if like me, you like to know the whys and hows of the job. see above. also this site needs to free up the copy and paste feature...
Description of Work: We had used Kenny before on some other small jobs but when the water heater started leaking, I knew who to call. Kenny was out the same day, I'd called in the morning. He arrived in the afternoon, looked at our problem and made suggestions as to what we could do. Repair or replace. Since the water heater was close to 20 years old, we figure to retire the old girl and buy a new one. Kenny suggested different types and models. He had all the different information needed and so picking out what would fit our needs was easy. He ordered it that afternoon and stated he would have it by the next day and would call in the morning with an approx time to install. He called around 9am and set the appointment up for 1pm. He showed up early after calling to make sure it was alright. He pulled out the old water heater which was loculated inside our place, after draining it and disconnecting the old pumbling. He then installed The new water heater adding new piping and drainage. The price quoted did include the install, but the new drip pan and extra fitting to connected to our older plumbing was done free....

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Frederick H.
09/2011
5.0
plumbing
  + -1 more
They took out the toilet and shower because my entire floor needed repaired. When the floor was repaired, he put everything back together again. I was very well impressed with him.
Description of Work: I had to get my bathroom repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Bennett Plumbing Service, Inc.
Thank you for the kind words. Kenny

Roger B.
08/2011
4.0
plumbing
  + -1 more
I had the situation corrected. I thought I needed him but in the end I didn't. I did it with my neighbor. The quote was for $125. I thought the price was a little bit on the high side but I'm ten years good. A neighbor friend of mine had some work done by him and he was happy with him. He thought as well that the plumber was a little bit on the high side but he also said that the plumber did real good work too. I did the job myself. My neighbor helped me out with it. It did save me some money. He was also going to do an outside faucet. I'm going to have that job done but I'm not sure when I'm going to have that done. I think his quote on that was a $100 and he had to have it replaced. I think he was good with his professionalism and knowledge. I haven't used him as yet and so it's hard to evaluate him. He was good with responsiveness. He got out here either the same day or the next day. I can't remember that. He was pretty responsive. I realized he could have been real busy but he wasn't that busy. I will use his services again in the future.
Description of Work: I got a quote from Bennett Plumbing Service Inc. I did not use his services. He came out a month or two ago to give me a quote for two things. He combined the quote. I had a faucet in my kitchen sink that I had to replace and I was able to do that. He was also going to do an outside faucet.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Bennett Plumbing Service, Inc.
I did a FREE estimate for this customer. After I told him how I was going to fix his problems {in detail} he and his neighbor does the work. Then I get a B? This is the problem with the Angie's List rating system. If I had done the work and received the rating I could understand. Oh well...............

Patricia J.
08/2011
5.0
plumbing
  + -1 more
After tiling a bathroom floor, the flange for the toilet was not tall enough to set the toilet in correctly without any leaks. I called Mr. Bennett and he came out the same day. He installed a flange extender and new supply hose and set the toilet in place. The toilet has not leaked and I am satisfied with both the quality of the work and his quick response time.
Description of Work: I tiled a bathroom which raised the flooring level. I needed the toilet reset to compensate for the higher floor level.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$143

Response from Bennett Plumbing Service, Inc.
Thank you for your business. Kenny

Jetta H.
06/2011
5.0
plumbing, water heater repair
  + 0 more
My experience with him was good. He came when he said he was going to come. He did a good job.
Description of Work: Bennett Plumbing Service, Inc. replaced a water heater for us about a month ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$788

Response from Bennett Plumbing Service, Inc.
We thank you for you business. Bennett Plumbing Service, Inc.

Lillian M.
04/2011
4.0
plumbing
  + -1 more
I called Bennets Plumbing and left a message explaining water was leaking from the toilet tank. Kenny returned my call the same evening and came to the house the next day to look at the job and see what parts were needed. I told Kenny I bought new sets of faucets that needed to be installed. He said he would get the parts for the toilet Kenny advised he was working on another job and would be at my house with the new parts in a few days. He was true to his word , and was at the house three days later. Kenny knows what he is doing . He cleans up when the job is finished and takes away the old parts. I am completely satisfied with and would certainlyy recommend Bennet's Plumbing to anyone I know .
Description of Work: Replaceed entire parts inside the toilet tank and a new on and off water valve under the tank. Also, installed (2) new bathroom faucets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$475
    • 1(current)
    • 2

Contact information

105 Neuse Harbour Blvd, New Bern, NC 28560

www.bennettplumbingservice.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Kitchen and Bath Remodeling,
Water Coolers,
Water Filtration and Softening,
Heating and Air Conditioning,
Drain Cleaning,
Natural Gas Lines,
Wells and Pumps,
Gas Logs,
Home inspection

FAQ

Bennett Plumbing Service, Inc. is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Bennett Plumbing Service, Inc. accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
No, Bennett Plumbing Service, Inc. does not offer free project estimates.
Yes, Bennett Plumbing Service, Inc. offers eco-friendly accreditations.
No, Bennett Plumbing Service, Inc. does not offer a senior discount.
Yes, Bennett Plumbing Service, Inc. offers emergency services.
Yes, Bennett Plumbing Service, Inc. offers warranties.
Bennett Plumbing Service, Inc. offers the following services: Water Heaters, Rinnai Tankless water Heaters, Rinnai, Navien, Faucets, Toilets (all brands), Water pumps, Pipes (water & sewer drains), Tub & Shower Valves, Water Coolers / Drinking Fountains, Outside Water Spigots / Silcocks. Replacement: Water heaters, Vanity cabinets, Kitchen sinks, Faucets, Dishwashers, Tub & shower valve, Garbage disposer, Pipes (water & sewer drains), Water Coolers / Drinking Fountains.. VISA, MASTERCARD & DISCOVER
We do not provide drain cleaning.

Contact information

105 Neuse Harbour Blvd, New Bern, NC 28560

www.bennettplumbingservice.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM