Lowe's Home Improvement

I am utterly broken-hearted with my Murphy Lowes experience. Paid $6600 back in October 2020 for windows that were installed incorrectly. It is now May 2021 and I still have windows that are not flush with the house and will not open or close! They sent their own inspector MONTHS AGO that agreed all windows were installed incorrectly and need to be replaced. Despite this, I have had no response from Lowe’s. I go into the store, I call head office, I call Cathy Vogt (my Lowe’s salesperson), I’ve called and emailed district manager Josh Morgan every day for 4 months and NOTHING. Nothing at all. It it a terrible way to treat a customer that just spent $63k with your store. I used Lowe’s for my entire home remodel (New floors, cabinets, countertops, gutters, patio rebuild, all new appliances, backsplash, everything - I was such a happy customer until this nightmare!

They provide great service.

It went really well. They were professional and fast. They didn't really impede our daily life.We kind of worked around them and they did really well and they did really nice corners. They should have made sure they showed up on time. A couple of times they were late or they had to call and said they couldn't make it.

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Rick who had been in the appliance department for years was always the go-to guy when I needed to purchase big-ticket items. He was always helpful and knowledgeable about everything, and always made the process go smoothly. He was one of those folks I call a problem solver who could get the job done, while avoiding all the glitches and bureaucratic hassles. However today I was told Rick had "retired" even though two days ago he said he would be in today at 12:30 to help me finish up my purchase. It's too bad he is gone -- for whatever reason -- because my experience with Rick's replacement today was not that pleasant.

My husband mentioned that this Lowe's is a little higher in price than other hardware stores. we've been happy with what we need. The people there seemed to be knowledgeable with the center that they're in. They're very accessible to us. We ask if we need help. If I wanted to ask a question, it's not hard to find somebody. If they don't know, they'll find out for me.

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