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Friendly Heating & Cooling, Inc

Heating and Air Conditioning

About us

Friendly Heating and Cooling Inc. is a locally owned and operated business that has been in business since 1986. We are not a very large company fore we only employ 15 people including the owner. All of our employees are required to complete a drug test and background test. We are a 95% residential and 5% light commercial business with a lot of long term customers in both areas. Friendly Heating and Cooling Inc. is a Trane Comfort Speacialist Dealer.

Business highlights

39 years of trusted experience
Emergency Services Offered

Services we offer

Service & Installation of Heat Pumps, Air Conditioners, Gas Furnaces, Oil Furnaces, Accessories. Geothermal Heating & Cooling Systems

Services we don't offer

Hot Water Boilers Installation

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.48 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
13%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.2
value
4.0
professionalism
4.4
responsiveness
4.4
punctuality
4.8
Showing 1-8 of 8 reviews

Dalton S.
02/2023
1.0
heating & air conditioning/hvac
  + -1 more
I was told service would be done that were never completed. When asked about it they just said no even though that was the only reason I had went with them. They charged me close to $6k more than the next company and didn't do the work. They will not adjust the price and told me they would send someone for free to fix our old unit then held that against me when I ask why they didn't finish the job. I don't recommend them. Now I still.have to get a contractor to.fi ish the electrical work
Description of Work: I had my old oil furnace replaced and a new hvac system installed and they were supposed to re hook my wood stove

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$16,500

jim W.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
They did a good job and we would use them again. They cleaned up very well after the job was done and we would recommend them.
Description of Work: They installed a new heating and air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOSEPH M.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great! Had 3 estimates Friendly was not the least,but they where the most honest and professional. Did everything that was promised. Very happy.
Description of Work: New heating and air system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

alejandra M.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Craig L.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

dotty F.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Diagnosed problems with old heat pump/ac. Installed new heat pump/ac/furnace unit, new ductwork, thermostat. Workers were polite, professional and friendly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,177

Deborah R.
04/2013
3.0
heating & air conditioning/hvac
  + -1 more
We have been obtaining several HVAC Quotes to replace our entire Heat Pump System. Friendly was prompt at coming out to provide a quote and professional. Took time to do the heat/load calculations, etc. I just want to say that their quote was one of the highest we received. I also want to tell others, when we received a reasonably priced quote from another company, we took the time to call and discuss the price and labor warranty, if you do this, many times they will come down in price and add to their labor warranty. We did not give Friendly the opportunity as their quote was about $4000 higher than we ended up paying for a similar system.
Description of Work: HVAC Quote to replace entire Heating/Cooling System

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Joseph C.
04/2011
5.0
heating & air conditioning/hvac
  + -1 more
As far as I know, they seem to be reputible. I have had no problems thus far.
Description of Work: They put in a new heat pump for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

    Contact information

    810 W Lebanon St, Mount Airy, NC 27030

    http://www.friendlyheatingcooling.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Friendly Heating & Cooling, Inc is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Friendly Heating & Cooling, Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Friendly Heating & Cooling, Inc does not offer free project estimates.
    Yes, Friendly Heating & Cooling, Inc offers eco-friendly accreditations.
    No, Friendly Heating & Cooling, Inc does not offer a senior discount.
    Yes, Friendly Heating & Cooling, Inc offers emergency services.
    Yes, Friendly Heating & Cooling, Inc offers warranties.
    Friendly Heating & Cooling, Inc offers the following services: Service & Installation of Heat Pumps, Air Conditioners, Gas Furnaces, Oil Furnaces, Accessories. Geothermal Heating & Cooling Systems
    Hot Water Boilers Installation

    Contact information

    810 W Lebanon St, Mount Airy, NC 27030

    http://www.friendlyheatingcooling.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed