The Grout Medic - Raleigh Durham & Chapel Hill

My technician, Rodney, was very personable and professional. He was punctual, arriving every morning at the same time, very clear and honest in his communication (took time every day to update us on what he did that day and how things were going) and just very professional. I would absolutely use Grout Medic again and would request Rodney for any future jobs. I really can't say enough about how happy we are with his work and the way he went about doing it!

The bathroom floor looks like new. Grout medic said it would -- and they were right. Chris Wells, who did the job, was precise, professional, and did a remarkable job. He also called in the morning to let me know his arrival time which was much appreciated. With the sealant, there is a five year warranty - and the entire project, which took a little over 5 hours front start to finish, was so much cheaper and less hassle then installing a new floor. Highly recommended - and ask for Chris!

Went very well. Bruce Lane (the owner) arrived promptly, measured and gave estimate in detailed form; Jason did the preparation work on Day 1 and Greg did the finish work of Day 2; both arrived on time and focused on the job; we are very pleased with the detail and quality of their work; we would not hesitate using Grout Medic again; however we do believe their pricing is about $200-to-$400 on the high side; figuring 2 days meaning 16 hours suggests Grout Medic bills out at roughly $80 per hour plus $50-$100 dollars for materials whereas we are of the view that a market rate of about $60 per hour seems more reasonable, bearing also in mind the Grout Medic priced the job at $1,466 and offered a "discount" of about $138. Perhaps we should have bargained more fiercely, but we were quiet happy with the professionalism and courtesy and work ethic of all the Grout Medic personnel and, very importantly, with their work product.

Contractor was punctual and responsive however the work product failed within a year after installation. It looked OK immediately after they were done. Read the warranty VERY carefully before buying... the original tile and grout lasted nearly 10 years... so if you need a "medic" before it can be done right, these guys are for you. If you want lasting quality, look elsewhere...

The technician, Trent, showed up on time and did a professional job. The project required some thinking on the fly and everything worked out well. Will use again for more tile work in the future.

The owner, Bruce Lane, came within two days after I called for an estimate. I told him my goal and he helped me decide the best way to go about it. He priced each element separately so that if the total was above my budget we could address the most important items at this time and come back to finish. His estimate for the entire job seemed reasonable and the job was scheduled in a few days. Chris Wells came to do the job and went over what he was to do so there was no misunderstanding. He was very pleasant, very efficient, showed me again what he had done and cleaned up afterward. I would definitely recommend this company.

The Grout Medic team was absolutely great. Bruce Lane came to the house, and provided a free estimate. Bruce is very knowledgeable about tile, grout, caulking, mould issues and how to resolve all the potential problems that can arise. He gave me a great sense of confidence in him and his company. The service providers, Greg Underhill and Chris Wells, were very personable and professional. They really knew what they were doing, and provided me with regular progress reports about how the work was going. Also, I have three cats, and they were both very careful when they opened the front door to go in and out with tools, etc., to be sure that none of the cats escaped. Chris and Greg cleaned up after themselves with great care. The finished product feels like we have a brand new master tiled shower - - it's just beautiful -- as well as all the other work that was done. They arrived at 9:30a and were done by ~3:00pm... a full day's work. I see many more projects in the future - - I will use Grout Medic again. This company is among the very best service providers I've ever had work on my house. Highly recommended.

Shay Binion and Cris Wells did a fantastic job. They were punctual and very professional. Everything looked great. They kept me informed during the whole job.

Grout Medic was absolutely great. It was a little less than a week from the time we got the free estimate, to the time they arrived to do the work -- unbelievably prompt and responsive. Bruce Lane came to the house, and gave me the free estimate. Bruce was obviously very knowledgable about tile, grout, caulking, shower pans, and how to resolve all the potential problems that can arise. He gave me a great sense of confidence in him and his company. The service providers, Shay Binion and Chris Wells, were personable and professional. They really knew what they were doing, and gave me regular progress reports about how the work was going. For example, there was a small wire corner shelf that they had to remove to re-grout the shower and bathtub area. The screws had rusted and deteriorated, and broke off in the grout during removal. Shay showed me the piece of the old rusted screw that broke off, and explained what he was going to do to resolve the problem. He showed me when he finished working on the problem, and he had fixed it beautifully. Also, I have four active dogs, and Shay and Chris were both very careful when they opened the front door to go in and out with tools, etc., to be sure that none of the dogs escaped. I very much appreciated their courtesy and cautiousness in this regard. Shay and Chris cleaned up after themselves with great care. The finished product is like we have a brand new bathroom! It is just beautiful. They did a full day's work, and the total cost was $650.00 -- I think that's a terrific value for the high quality result. I will use Grout Medic again, and will ask specifically for Shay and Chris. The company is among the very best service providers I've ever had work on my house. Highly recommended.

From start to finish, it went perfect. The owner came out promptly to look at the job and give me an estimate. As I was redoing most of the bathroom, he also suggested someone to do the other work. They came on time and finished in one day instead of the 2 they had estimated. Shay Binion and Jason Johnson were very courteous, did all the work, reviewed the work order when they had finished, cleaned up everything and left around 4:30 I would recommend them to anyone wanting repair of their grout. It looks like new.

Went very well- did a quality job.

The result was immediate. Phenomenal is the only word for it. It looks beautiful and has not cracked at all like the last job did. It is so good that my daughter is now going to use him. His work speaks for itself.

They were good and they know how to fix the problem well but it's very expensive. We had a lot of work done.

The came out and priced it. They did everything they said they were going to do with no extra hidden charges. I was very happy with the service.

Brian was very punctual. He told me about the product and why the need for difference. He was very pleasant, worked for two days, finishing the job and clean up to perfection. I wouldl recommend the grout medic to anyone. Very professional.

There were 2 technicians. One who said he was part of the family did the most immaculate grout jobs I've seen. The other fellow who did the shower and tub did a pretty average job. I had to go back and redo several places. Just wasn't what I was looking for.

Service on 11/29/13 The customer rep in the office is very difficult to get in touch with and plays a mean game of phone tag but it seems no one is ever truly 'in' the office to accept new service. The two men who came to do the job were professional, clean, and well mannered. However, Greg who did my job did need to come back as part if it was unfinished. Additionally, I showed him scratch marks on my chrome (part of my shower) and he said 'it comes with the job'. I expressed this needed to be fixed and it is unacceptable. I have been waiting two months for completion of the fix to my chrome. As if date if this post, I AM STILL WAITING.

Overall once the job was complete (which required two trips - one for touch up), the result was great. I am very happy with the result. That said, Grout Medic charges a premium price and provides knowledgeable premium workmanship but the overall service and operation of Grout Medic is not in line with that premium price. (note - I did compare prices with others but chose Grout Medic due to better knowledge of how to fix the problem) Here is more detail. The original date of the service was Friday 1/3/14 and was supposed to be two installers for one day but one installer called in sick. So the first installer volunteered to come back on Saturday to finish the job. So this was good. On Saturday the first installer finished in about half a day and asked me to verify the work was finished properly but the work was still somewhat wet so we had to tip toe around trying to make sure the work was correctly done. I had the installer touch up a few areas which he did cheerfully. (I specifically chose that word as he really wanted to make sure things were done right) We did the best we could and he fixed all issues I found that day. Things looked much better in the bathroom but after closer inspection there were two large areas that were completely missed and some areas that were not as well done as originally thought. So I called Grout Medic and they sent someone out to complete and touch up the job. He did a great job and in the end, I am very happy with the work. But there were several other problems I ran into that I will mention below. - In the initial call to Grout Medic to get an updated estimate (I got one estimate last year but decided not to do the work), the office manager called me back and tried to fit me into Bruce's (owner's) schedule for a particular week as I was about to travel on business. She *never* called me back and I had to follow up in mid-Dec with her when she didn't even remember speaking with me. -- When the first installer arrived, it was clear that he wasn't really sure what exactly to do in the bathroom even though he had the estimate with the details. Obviously no one had gone over what was to be done with him. - Grout Medic uses an email scheduling system for all jobs and on the touch up job I did not get an email confirmation of the job day/time as expected. I was not 100% sure that they were coming until I did receive a reminder email 24 hours ahead of time. (and yes, I checked my Junk email folder) - After the initial job was completed I called and left a message that I wanted to provide feedback to Bruce (owner) on the work and schedule a touch up job. The office manager called me to schedule the touch up job but I never heard from Bruce. - Minor point - but every one of my calls to Grout Medic went to voicemail and returned. No one actually answered the calls. In the end, I had to be very involved to make sure things were done right which in my opinion shouldn't be necessary given the premium price paid. I would expect Bruce to insure that the final work is completely finished and in-line with the quality he expects for his company. I shouldn't have to do that by myself though I appreciate his installers insuring that I did have a chance to provide my feedback. I would give the following grades to the personnel I dealt with. Bruce (estimator) - A (very knowledgeable about what needs to be done and how to do it right) First installer - B Second installer - A Office Manager - C Bruce (managing his business, training employees, etc) - B If I needed this service again, I know that I could ultimately get high quality work but given the price, I would have to think hard about whether I had the time to make sure the job was done right.

Tile looked new when completed..

We chose them because we talked to them on the home show and they were on the list with high rating. I did communicate with the owner and expressed some dissatisfaction. I told them I cannot give them good rating and he was pretty upset about that. He claimed that all of the decisions that were made were my decisions based on information that we were giving and I disagree with that. There’s no way that I would have agreed to have them go ahead and do the grout ceiling and had I known that it was going to have to be destroyed. Based on what we were told by the technicians that were sent out, they could repair what had been taken apart in order for them to determine that they were standing underneath and they could replace the tiles and basically do a simple job but they sent out a technician with more experience out the next day after they have already sealed everything and he said that there was definitely too much damage that it will all have to be demolished and replaced. The owner said that we were given 2 choices. One was to replace the pan and two is to replace the whole thing and we agreed to that. There was no point in trying to replace just a part. We could not match the tiles and the shower. It was either all or nothing as far as we were concerned but the problem that we had was the decision that was made to go ahead and do the $1,900 job which had we understood or even thought that we will have to tear the whole thing out or even a major part of it to replace the pan. We would not have approved the one day’s worth that was the $1,900 grout ceiling job. I think they just lack of the experience of knowing that seeing that kind of damage probably indicated that there was a lot of damage around the whole shower. They are good grouters. They were good at that part. I think they rushed things in places because we were told initially that the retiling would be a 5 day procedure and I think because of circumstances, it got rushed and there were some mistakes made in the tile related. I thought the caulking was not done perfectly. The person who did the work, we enjoyed working with him very much. He was very pleasant to work with.

They worked with us on splitting the two bathrooms into two different projects and setting dates with us based on our convenience. This review has to do with the first bathroom as the second is scheduled in January 2014. We had a lot of questions about the work and what we needed to purchase. The quote did not include tiles. We were to provide our own. Through the planning dates they were responsive by e-mail whenever we had a question. We arranged to take a week off work to be present for the work. The week before our schedule, there was a glitch in that the worker they had scheduled to work at our house had an emergency out of town. They wanted to reschedule us for the following week, which was impossible because we had rearranged our work schedule. After the initial upset, they called us right back and worked on how to get someone else in on the dates we scheduled, and they resolved it all. The worker showed up on the day scheduled within the time frame set by their office. He was pleasant and professional and took care of the work at hand without undue interruptions. The work took place on weekdays over 5 days. The worker was done early on some days, but did each set of tasks on the days they were to be completed. He cleaned up everything he did every day he was there. When he left on the last day, everything was in place and looked beautiful. The residual tile had been removed from the house and sat out next to our driveway for a week. Their office called to see if it had been picked up because they had not gotten a receipt yet. When we said it was still there, the office followed up on it and it was eventually picked up. We have the second bathroom (a different price estimate) coming up to complete in about a month. We asked for the same worker and the office agrees to send him. We are confident the second bathroom will be done in the same professional manner.

Bruce came out & discussed the work we wanted done to the master bathroom shower. We were concerned about cracked grout joints due to house settling, cleaning, etc. Bruce recommended replacing grout joints with silicone but warned that it would look "shinier" than what we had. Also recommended cleaning the calcium deposits from the drain & cleaning & sealing the tile & grout. I was a little taken aback with the price of $496 he quoted (after giving us a $50 Angie's List discount) but had nothing to compare it to. Like a previous reviewer, we went with Grout Medic because of the positive reviews. The technician came out & did the job on the day of the appointment. He was punctual & very personable. Explained to me what he would be doing & how long it would probably take. All in all, we are happy with the job. The drain runs better & the "shiny" grout joints look fine. And we have more peace of mind knowing that the tiles have been professionally cleaned & sealed.

Very good experience. Service was as described and results are beautiful. Shower looks brand new.

They just did what they said they were going to do and they did a great job. I am happy with them. Price wise there might have been people who would have charged less but I just felt that after reading their reviews that I wanted to go with them. I decided to go with them because tiles are their specialty.

Our shower enclosure began leaking internally and causing water damage in the adjacent drywall. Bruce came out on short notice and gave me a fair estimate to take apart the enclosure, fix the leak, clean, and reinstall it (as well as re-caulk the entire shower). His employee, Wes, was able to come out the next day and did an outstanding job with the repair for less than half the cost of a new enclosure. I was really pleased with my experience with Bruce and his team.