LeafFilter Gutter Protection

After a month, I received no communication from them. Perhaps they are not at the place. After four calls and three months of waiting, no one called.

GREAT! Everyone associated with LF was terrific - incredibly customer service oriented! A few days after installation we had a VERY hard rain. Normally there's a "waterfall" outside my front door from the gutter overflow. Not this time. It was contained in the larger gutters and the debris from the storm did not clog my gutters due to the Leaf Filter product. By the way, I would NEVER have known anyone did installation of anything on my house if I hadn't seen the finished product. There was no construction residue of ANY kind. INCREDIBLY PROFESSIONAL from start to finish!! If you're on the fence about a gutter system, climb down and call Leaf Filter - you won't regret it!

Perfect. The person who did the installation was on time, professional and courteous. Made sure everything was cleaned up. Was informative and explained all that was accomplished.

All went great. Old gutters removed and new materials installed.

Great! Very professional and fast. Love the product and the service that comes with it.

The quality of work was excellent. They were here 5 hours and I had no problem with the service. I can't hear the rain and they did a great job.

Great and very fast. I love the leafFilters !!

We wish we wouldn’t have gotten them, they are trash! Not worth the money, spend your money on cleaning the gutters every year, leaf gutter protection will charge for anything so its not free and a life time warranty

This is an update to my previous review on 10/11. Leaf Filter did reach out to me after I submitted the review and sent someone out to unclog the areas where the splash guards were without me having to pay any service fee. I anticipate the same situation next year with those specific areas being clogged and I hope they will send someone out to clear them again since they advertise satisfaction guaranteed. Thank you.

I paid $2500 to have Leaf Filter Gutter guards installed. After one year, I can see the pine needles and leaves sitting on top of the filter and accumulating. They are not blowing off like the slick salesman said they would. My warranty says "money back, no clog, guarantee" which is not true. They wanted a $95 "service fee" to come out and wipe the debris off the filter. Well, I didn't need to spend a fortune on gutter protection if I pay an annual $95. I would have just forgone the filter and get them cleaned every year for about that price. Expensive waste of money. Don't do it.

LeafFilter gutter guards are heavily advertised, with the promise that "you will never have to use your ladder again". I am in a 55+ community, and using ladder is not advisable here. Like many houses, my gutters have "splash shields" at the places where extremely heavy flow is expected, for instance where a roof "valley" dumps into the gutter. After LeafFilter installation I had overflow at two of my splash shields. On request, LeafFilter came and adjusted the shields three times. I did not have overflow for several months after that, but eventually I again had heavy overflow. My inspection via a ladder (which LeafFilter says you will never have to do again) showed the LeafFilter mesh completely blocked by hardened pollen and other debris, where the splash shields prevented the debris from being washed over the edge of the mesh. The photo shows one of the problem areas, with the splash shield as modified by LeafFilter. After several conversations with LeafFilter, their final position is that this is a common problem with splash shields and the only solution they could offer is to make 2 service calls per year to clean the screens, at a charge to me of $95 per call. No refund, no further modifications. This is obviously not what their advertising promises. When asked about their "lifetime no-clog guarantee", LeafFilter points out that the guarantee is that the *gutters* will not clog, with NO GUARANTEE THAT THEIR SCREENS WILL NOT CLOG! At least one of my neighbors now has an identical problem. Splash guards are fairly common, so this is a caution that if you have splash shields, and are considering a gutter guard system, you should definitely avoid LeafFilter.

Several glitches happened with project.

The gutter guards were not installed as promised. Gutters were not cleaned, properly graded and every joint leaks. I haves made numerous calls for warranty work. They will schedule an appointment and not show up, won’t answer the phone and the corporate office is no help. The warranty isn’t worth the paper it’s wrote on.

Crew #1 failed to seal or level our gutters, so a second crew came out two days later. Crew #2 also failed to seal or level our gutters. No response from the company after repeated attempts for completion of the promised work. Two months later, our gutters are still leaking drips, streams and fountains of water; and during a hard rain, walls of water splash out over our front porch. Absolute lack of professionalism... would never recommend this company to anyone. Our credit card issuer has initiated a fraud investigation. We’ve filed a complaint with the Better Business Bureau.

We had used this company on our previous home and decided when we moved to our new home we would purchase from them again. We completed the project with gutter install first and then the gutter guards. My husband called this company for 4 weeks straight leaving messages and trying to email (given an email for the company that didn't exist), and never heard any reply about completing the job. After we decided to quit with Leaf Filter and contact other companies through Home Advisor, my inquiry came up with this company as #3. They thought we were a new customer and called me twice during work hours to come out for an estimate within a day!! They will call you only if you're a new customer, not existing. We can't even imagine if you need a repair how long they would take. We shouldn't have to beg a company to complete a job or service for 4 weeks with no phone calls! HORRIBLE CUSTOMER SERVICE! Beware!

LeafFilter North of North Carolina significantly damaged my front copper roof, gutters, Leafilter product and boxwood plants at the front of my house. In addition, they made an unauthorized charge on my credit card. On November 8, 2019 LeafFilter North of North Carolina installed a gutter cover that is supposed to prevent leaves and other debris from entering my gutters. LeafFilter agreed to initially do a partial removal of the old front gutter covers thereby permitting me to view the impact on the copper roof abutting the covers before complete removal, leaving the old gutter covers, if necessary, on the front of the house to preserve the copper roof. Instead, LeafFilter, without my permission, removed the entire front gutter system, significantly damaging the front copper roof and aesthetics of front of the house. LeafFilter North of North Carolina - Charlotte agreed to remedy the situation and sent someone to restore the copper roof. Unbeknownst to me LeafFilter tried to repair my copper roof with acid. The application of the acid served to not only further destroy the copper roof but caused the LeafFilter product itself, the gutters to be eaten away and the front boxwood plants to be damaged. I have been attempting to resolve this with LeafFilter since November 9, 2019. They sent someone to my house to take pictures. I provided that person additional pictures and estimates for repair, as he requested. Since that time LeafFilter has not returned any of my telephone calls.

Rude and unprofessional, they said they could clean our gutters however proceeded to give a speedy sales pitch.

Terrible from day one, Gutters leak at joints in several locations, water stands in gutters. Contract clearly states they will align and seal all gutters. Some of our gutters will not drain due to misalignment . Have had now 3 or more work orders to be performed, all have been no shows and no phone calls or text or emails.. Find yourselves a better source if need gutter guards. Big box stores sell them and lot lower price.

This was my first venture into gutter systems, and I can say when they are installed and glued correctly they work excellent. This review is not about the product but about the service to expect when you work with LeafFilter. Expect a hard sell, the salesman will insult you if you want to get a second opinion or if you want to wait to talk it over with your spouse. - this is where the discounts start piling on. In my case the first amount quoted verbally was $9,000 but after debating to kick the guy out of my house the price started dropping down to 7k them 4k and finally down to 3.25k for the install. The more insults and insinuations you endure the lower the price will go. At least this is what happened to me. My job was simple, install 2 new down spouts, attach them to my French drain and install the leaf filter system. The crew will work fast, they will work to get a crew to your house as soon as they have a check in hand, also part of their selling tactic. If you don’t commit on the day of the evaluation you will expect to pay several thousand more. I fell for this tactic. On the paperwork side my contract and my warranty have 2 different job numbers on them so expect some discrepancies! Expect the contract to be written in long hand and hope you can read the writing. Make sure all notes are on the actual contract and not other pieces of paper written on by the salesman. This is important for when customer service challenges what you agreed on with the salesman! On the day of the install the crew showed up on time, was very professional and worked fast. The downside was they didn’t bring enough material to complete the job! They did get the Leaf Filter system installed and completed installing one of the two downspouts to the French drain. They didn’t bring enough parts for the second downspout and I was told they would come back out the next day to complete the install. Fast forward a couple weeks and several service calls and apologies later they send a guy out to attach the downspout to my house and fix a leak in the gutters. Leaks happen and he just needed to add some more glue. The downspout was installed off center 6 inches from my French drain. Yes I could fix this but I paid the company 3k to complete the job. Fast forward several more weeks and one missed service call later I start calling daily. The new region manager answers the phone and informs me he sent out a service tech to take pictures of my house and he would be happy to share them with me and that it is against the company policy to attach anything to the French drain, well they already connected one! According to the managers explanations that the company will never connect their product to any underground system as they would be liable. Well I guess they are now by their own logic as they are 50/50 on target. So I can say expect follow up to be poor, expect the salesman to lie, expect excuses and apologies from customer service. Expect to cover the cost of any other follow up on your own. The fix for me is to pay 10 bucks to get the parts needed to connect my drain and drill a new hole in my brick house for the bracket. This is a follow up to my previous rating due to the several months of back and forth and frustration, I have added the picture of the two downspouts as my profile picture, 1 is connect to my drain, the other is not even close.

I contacted Leafilter to get an estimate for new gutters. They said they could send someone to give me an estimate at 5pm. The first thing the estimator said was to ask what I do for a living. I told him I was retired (Navy). He said that that was a pretty good pension (this set off my scam detector). He measured the outside of the house (more of a guestimate at best), then we went inside so he could work up his estimate (or so I thought). Instead of an estimate he ran through a sales pitch that took approximately 45 minutes. He then started to work up an estimate (he still wasn't sure what height the gutters were and asked me). After about 20 minutes of figuring he told me 7900 dollars. Then he immediately offered discounts down to 5000. I thanked him for the estimate and told him I would contact him if I decided to use his company. He said that he didn't work with estimates from other companies and came down in price to about 4500. I again told him I needed to get estimates from at least two other companies. He again dropped the price to 3500 and I insisted that I need at least 3 estimates to make a decision. Then he dropped it to 3100. I told him I could not make a decision without further estimates then he said "It's all about the money. This is bull$%*#. He then said he would give to two days to accept his lowest price. I handed him his equipment and escorted him out the front door. I will not be useing LeafFilter.

Horrible. More than a year after installation, dozens of photos, phone calls, emails, the damage to our home was evaluated by an "experienced builder" Arpil 2019 who dismissed our concerns as prior damage not at all related to installation issues. We had already planned a new roof but wanted gutter and gutter guard issues resolved before that by the company who guarantees their work. He said that the company would not make a promise like "we never end a downspout onto a roof." which was promised. Where that occurred, we have had leaks down the wall ruining the front porch ceiling and going to the basement where we had a 3 month battler with millipedes. Not their fault of course. He explained that they built a "scupper" in a problematic corner. Scupper is defined an "opening in the side walls of an open-air structure, for purposes of draining water to allow rain to flow off the side of an open-air structure, instead of pooling within the walls." Our version of "scupper" actually created pooling of leaves and water against the wall causing damage to the siding and into the walls and into our hardwood floors. Since we weren't happy with being dismissed as stupid and got a little loud in our protest, he left without looking at the gap between soffit and gutter on the back of the house or the siding disruption where a downspout was replaced in which a bee colony took up residence last summer and will be back. Before arrival to assess damage, he had pre-determined from photos that all damage since installation 15 months ago was pre-existing and could not possibly be related to any deficit in installation during the record rainfall year we just experienced. Bottom line: don't waste your money on this expensive system. If you are replacing a roof, let your roofer include gutters and gutter filters in your roof deal. Don't trust that this company stands behind their installation

Crew arrived on time and completed the required work in about 5 hours. The quality of the installation work was excellent and the workers cleaned up everything when they completed their work.

Work was great, would highly recommend them

Very well. Salesman was thorough, punctual, knowledgeable and helpful. He told the truth. Everything he said that was going to happen, did. Installer was very timely. Next day after sales. Started and finished on the same day. Finished at dark in a heavy snowstorm. Very dedicated employees of the company.

sales was professional.....installation was timely and professionally done.