Cobra Deck & Concrete

Chris Miller and his company destroyed my new patio! The sealer the morons used was an incorrect sealer - which only trapped water/moisture between my paver stones and the sealer, They look wet - don't they?...but they're not! It took literally close to 2 weeks to completely dry out or evaporate, if it didn't rain. But after a fresh rain - back to what you see in the photos. My patio looked diseased! (see attached photos). Many months went by going back and forth with no one showing for scheduled appointments. When they finally did show - what was their answer? ...to add more of the incorrect sealer -- twice more! So now, the morons tried to use a paint stripper, to get off the three thick layers of the incorrect sealer. Power washing that off, damaged my home's vinyl siding and firepit cover -- when the bits of stripper that flew off -- landed on my siding and firepit cover -- leaving permanent marks on my siding and multiple chip marks on my firepit cover, where it ate away the paint. The morons were negligent and incompetent in not covering part of my siding in the area being worked on, with simple plastic sheeting, or for my firepit cover, with a tarp. You never speak to the same people at the office more than twice - and different workers show up every time....when they do show. This all due to a very high employee turnover rate, with these workers having little to no experience. The owner, Chris Miller, is another incompetent boob, not caring at all regarding fixing the problems, or the customer's needs. He's all about the money -- just wants to get paid for a failed job! I honestly don't know how this company stays in business. They have yet to fix these issues with my siding or firepit cover, many months later, both which need to be replaced. I had to hire another company to fix my patio paver problem, which THEY DID, the first time. Do yourself a favor, and save yourself a lot of headaches -- hire someone else for your outdoor projects! See you in court.

From the moment I met Shaun I knew he was the man and Cobra was the company to do my job. Shaun came with the knowledge and know how to powerwash my delicate paint on my aluminum sided house and concrete patio. Very efficient with his time. And upon completion of the job he left my home and yard in excellent shape. Very happy with the job price and excellent customer service. Lauren thank you for keeping me informed all the from beginning til my invoice was sent. Your dedication to detail and customer service is impeccable. Cobra is on speed dial for all my upcoming jobs. Shaun you are hired

They were quick profesional and neat My deck was rebuilt from the frame up and it is way more solid than my ori.ginal . I also had my shed trim replaced they were great doing this job as well. can;t say enough about Dwayne and his boy are top notch, I highly recomend them.

Overpromised, overcharged, underdelivered. In the past, we have stripped and refinished our large deck ourselves. But since we are 65 yrs old, we decided to let younger professionals do it. We also wanted our screened-in porch thoroughly cleaned of black mold. Based on laudatory reviews and the sales reps pitch about how great the deck would look, we went with Cobra Deck & Concrete for $2300. Over the course of 3 weeks (yes, weeks, not days), 5 different crew members came out. The first was a young woman who stripped the deck and washed the rails for staining (the sales rep told us the oil-stained rails would not need to be stripped). Admittedly, she worked hard, but the next day revealed that a lot of the decks latex stain remained. Also, the rails and lattice were still very dirty, so we stripped them ourselves. A few days later, a man came to strip a large patch of residual latex paint, but he did not remove any of the numerous patches scattered throughout, saying that sanding would take care of them. After a few more days, another man came to finish cleaning the missed moldy areas of the porch and did a very good job, but when we asked about putting down a protectant, he said it would cost $375 more (we subsequently did it ourselves in about 30 min). Finally, several days later, two more men came to sand and stain the deck. They acknowledged that the deck was not stripped properly, so we asked if they would strip it again. They said they should discuss it (presumably with the project manager). They decided to sand instead. They worked hard and while sanding removed most of the latex stain, it still left over 100 streaks and small patches throughout. Also, the sawdust filled the narrower crevices between the boards preventing drainage. They then put down one coat of stain and said they were done, as the wood would not absorb a second coat. Upon leaving, they said that it did not turn out as well as they would hoped due to all of the residual latex. At our request, they left us the unused stain (about 2 gallons). Since the deck looked even worse the next day, we cleaned out the crevices and put on a second coat (which went on just fine). In total, we put in about 19 person-hours stripping and staining. While it still does not look like new by any means, it is now marginally acceptable. To be fair, the crew worked hard, but was clearly rushing, so we suspect that the project manager (who clearly underestimated how much work was needed) wanted them to get onto other projects. And maybe that is why they decided to sand and stain the same day rather than re-strip the deck (ideally with a better stripper) and stain when the deck dried. Clearly our experience does not reconcile with the laudatory reviews, but since the company was called Renew Crew at that time, we wonder if there is a new owner. If so, it seems that once Cobra sank their fangs into Renew Crew, rather than provide the previously lauded service, they adopted a business model more along the lines of take the money and slither away.

Quality work that was completed on a very short timeline

They are good.

My experience is pending. I will update after services are performed.

Fantastic !!! I would rehire them again.

Great job! My deck looks great and beads water extremely well.

These guys did a fantastic job start to finish. Will use them again to clean and restain when needed.

I decided to hire a professional for staining my new deck. Had I known they wouldve done a worse job than me doing it myself, I would have saved the time and money I spent dealing with them. The work was a mess. These are not trained or experienced professionals.

Hired to stain deck, pergola and a 3-foot high 6-foot long fence in 2017. Crew got confused about what to do, checked with office, and then sanded parts of desk surface that did not need sanding, leaving areas much lighter than rest of deck. Trampled many plants in my flower bed, which had never happened with other painters. Salesman came out later and told us we had to apply stain every couple of months ourselves to the sanded spots until they matched. Said that my irises would grow back (which most of them did) but did not address loss of my expensive perennials that did not grow back. We paid about $1500 for this. Never again!!! We are looking for staining now, but will NOT use Renew Crew.

no further comment

Very satisfied

The estimate was higher than some others, but given the reviews, we decided to go with Renew Crew. To say we are disappointed does not begin to capture our frustration. The job turned out to be more expensive than suggested. That is partly understandable, because we had to replace some boards, although we would have hoped that the inspection before the estimate might have seen this problem. After replacing some boards, the pressure washing seems to have damaged other boards that needed to be replaced. While we were told the new boards would not match the older boards, the current result is so blatantly different that we are embarrassed to bring people onto our deck. The odd thing is that when one committed worker (Mike) took the time, he did do a great job blending the color on some of the new boards so that it looked reasonably good. But for some reason, they were unable or unwilling to do that work on the remaining new boards. There were other places where the results just look "dirty." We were given excuses after the fact. but never told that this would happen. If we knew this ahead of time, we might have made different choices. The thing is, we had our deck re-stained before and did not have any of these issues. They tell me it will look better eventually. We can only hope. We do not know what to say. We had high expectations and they were not met--and it cost us a lot of money.

Work has held well into the year. Second time I’ve used this company. Will use again.

Good company

I had a concern regarding the deck overage and they addressed it immediately.

I liked that the boss came to inspect work and madesuggestions to his crew.

Very professional and courteous. Finished the deck staining in an afternoon and we loved how it looked.

N/A

Attention to detail

Good company. Team arrived on time. Great Customer Service. Aaliyah is very professional.

my only concern is iF you are a rural homeowner, and have a well for water, be forewarned, the power wash cleaning used a lot of well water. The Renew Crew did the cleaning in two half days so our well would not run dry. Make sure you advise the Renew Crew you are on well water. The deck is sealed and it LOOKS GREAT !!!