Bulwark Exterminating

Description of Work: My experience with Bulwark was definitely not the type that a company wants a first time customer to have. I called them on a Wednesday to set up an appointment for service I had purchased via Angie's List Big Deal. They checked their schedule and called me back early Thursday morning to confirm that they would be able to come out between 9 and 10:30 am that Saturday. | |Saturday morning rolls around and I wait. And wait. And wait. Almost 11 and still no one has shown up at my door. Thinking that maybe I misunderstood what time or day they said they would be by, I called them. | |They looked up my appointment, and said that I had been scheduled for the day before, Friday in the morning. That would have been fine if 1) they had not distinctly told me Saturday on the phone, and 2) they had actually shown up (someone would have been home then). Interestingly, they had no record of their man in the field attempting to come by, nor reporting that we were a no show, and further, no evidence of a phone call to me trying to reschedule. So had I not called, they would have never came by and my money would have gone up in smoke. I essentially fell through the cracks. Not how a customer wants to be treated. | |At first they tried to reschedule for the following week, which was somewhat inconvenient since it was the Fourth of July weekend, but we went ahead with that Friday morning since I would be off work. I then brought up the fact that 1) I, a paying customer, had essentially been treated as if I hadn't existed, and 2) I had completely wasted my Saturday morning waiting for them. I did so with the assumption that wanted me to be a satisfied customer, and I wanted to give them the chance to make things right. | |After being on hold for about 15 minutes, I finally got the response that they had a tech in the field that could come by 12:30 that same day. This being to their credit that they did not waste another day of mine trying get the service done. However, that was them merely doing what they should have done in the first place, and 3 hours late at that. | |So I pressed the issue, and all I got was excuses and something about the tech that should have handled the visit on Friday would be reprimanded. Which seemed ridiculous to me, as I hardly believed it was his fault, and it seemed that there had been a higher level glitch that caused the original scheduling snafu. At this point they were only increasing the level of my frustration. I asked what they normally did when they missed appointments, and the response was that the almost never do(!). It blows my mind that don't have a basic customer service protocol in place for when they have a dissatisfied customer. I didn't drop the issue, and I think their rep could tell that I was only getting more agitated. | |She told me that she would pass the situation on to her manager to see if anything could be done. Later that afternoon, after the tech had came and went, I got a call back from Jenna saying that they would be able to perform the next service free of charge as a courtesy for all my inconvenience. | |So, in the end they did a decent job of making it right. However, they made me feel that me and my satisfaction with their service was unimportant to them in the process. I am unsure if I would use them again, apart from the free make-up service. Such things leave a bad taste in my mouth. | |On a more positive note, the tech that showed up, Anthony, did a fantastic job. He even went out of his way to make sure that our nursery would be completely safe and scent free by the time I would need to put my daughter down for her nap. Had the scheduling gone off without a hitch, I would have been inclined to give Bulwark an A rating and undoubtedly used them again.

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Description of Work: I had had initial services a couple of months earlier. They did such a good job I took out a to perform regular services.

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Description of Work: I purchased a big deal for Bulwark Exterminating.

Description of Work: Treated house interior and exterior for pestd

Description of Work: One time pest treatment. Great service.

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Description of Work: PEST CONTROL

Description of Work: sprayed inside and outside the home.

Description of Work: Termite inspection and bait station installation

Description of Work: I have them now coming every 3 months for inspection and treatment of the nasty ants that I have in my wooded yard. I have been nothing but impressed.

Description of Work: Preventive treatment for pest control

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Description of Work: Maintenance spray.

Description of Work: The tech was on time and repeated what the service was for several times so that there would be no confusion.

Description of Work: sprayed exterior, would have done interior but I didn't want it