THE GRILL DOCTOR

If I could give NO STARS, I absolutely would. They came out in August to repair our outdoor fire pit. In September, they returned and asked for almost $600.00 to order the part. From Sept. to Jan would not respond to our calls, messages etc... In January, I spoke to someone in the office. She stated that the manager said they would have our fire pit repaired by the end of Jan. or they would refund us fully. I have called and left messages. Today, I received a text that stated they would come out next week for the installation. This was only after I asked for our refund again and told them I would hire an attorney. I told them again today that I do not want them to fix this now, and we wish for our full refund—NO RESPONSE TO MY MESSAGE OF COURSE. STAY CLEAR OF THESE MONEY GRABBERS.

We ordered a new Viking Grill on 5/4/23 and still have not received it nor been installed! We made the mistake of pre-paying for the grill which they required to order it. It's now 11/17/23 and we are still getting excuses as to why the Grill has not been installed all of which are BS. It's clear they never purchased our grill and used the money to help finance other parts of their business or worse. I went to their office today to speak to someone, but no one was there only a sign on the door to leave deliveries in the back, they don't answer their office phone and the only communication I receive is from someone by text promising me that the President Anthony Xedus will call me and install the grill in December. I'm tired of their lies, demanded a refund and will have no choice to begin legal action to get my money back from these folks. Do yourself a favor and never use the Grill Doctor! Also, check out the Better Business Bureau website for this company, it's even worse!

Absolutely do not recommend.We paid in full for a Blaze Grill and Hood in February. Every 2 weeks we received a new "promise date" for the delivery. We finally received delivery on May 24, but it was dented. Over the course of the next 3.5 months, they told us week after week that the replacement hood would arrive in 1-2 weeks. The false deadlines were infuriating. Ultimately, we completed our outdoor kitchen, gave up on the Grill Doctor, and installed the dented Hood. They gave us a credit for the dented merchandise. (The check was also delivered 1 week later than promised - seriously) I understand that delays happen, but it's the false deadlines that are so infuriating. The false deadlines continued bi-weekly for months - from February to September. This was a small piece of our outdoor construction project, but it ended up causing big delays and an entire summer with no grill. This Blaze grill and Hood could have been purchased from other companies and delivered in 3 days. This was not a specialty item, but we had already paid in full.

Grill parts paid for but either did not arrive or were never order. No one answering phone or returning calls. Be careful.

Buyer beware. They don't stand behind their products. I bought a Masterbuilt 1050 from them on May 4th. It took them 11 days to deliver it and it was DOA. Another 7 days went by before they delivered the second one and it had a faulty fan too. At this point its a design flaw and asked for a refund on 5/17. Today is 06/29 and still no refund. They won't give me proof they actually issued the credit, and keep giving me "The check is in the mail" routine. I'm taking them to small claims court and issuing a complaint on the BBB. Sounds like they might be good at grill cleaning, but I wouldn't buy a matchstick from them.

My husband and I hire The Grill Doctor annually, to thoroughly clean and check out our grill, to ensure everything will be in good running order for the busy cookout season. The reps are always pleasant, on time, and consistently provide professional, excellent service.

Great. Love working with them. Very professional and great quality.

Professional Competent Service Provider / Fair Fees / Always on time / Pleasant / Excellent Service / Fair Pricing

Our grill looks brand new. Highly recommend!

They were great! Easy to schedule, appeared on time and did a great job!

Several trips, wrong part ordered, more money than originally quoted.

Very well - professional and thorough. Very happy with both parts of the service. A year or so later, we had them come back to help with the gas logs.

Went very well. Punctual. Grill Doctor reminded me to contact Weber directly for replacement since they had a 10 year warranty). Service guys were friendly and professional.

Grill Doctors price seemed fair, they were prompt & professional. They also checked out and adjusted the grill to make sure it was functioning correctly. I'd highly recommend them!

Always on time, excellent service, delivers as promised. When a part did not last as long as expected, it was replaced quickly, at no additional charge. Honest, Quality Provider.

The team was on time (early) and very professional -- completed take out and replacement in less than 1 hour. Very satisfied.

These guys know their stuff. They cleaned everything to look like new and taught me about how to care for my grill on an on-going basis to avoid future problems.

The service that was done was great! They have a lifetime warranty on all of their parts and went above and beyond to not only install the igniter on my grill but to clean it as well. They were polite, on time and the price was great! I would recommend them to everyone.

Two gentleman came. They were fast, polite. They took apart the grill and put parts on a table. They didn't leave a mess at all in my yard! The grill looked like new when they were done!

Called two weeks prior to appt to setup a date and time. 10 AM today (6/30) was agreed upon, as was payment. On 6/29 I received a call from Grill Dr @6:50 PM stating that the technicians would be at the house "sometime in the afternoon, probably around 2 PM" and that "no payment was marked on my order, so the technicians will be unable to commence work until payment was established" Both of these were mistakes, in my mind, so I called back the morning of the appt as soon as I had a chance. I spoke to a rep on the phone who was very polite and helpful. He cleared things up - family emergency of a crew member, so they were short - apologized that things had been switched around on me like that and appreciated my flexibility. He also offered to come on another day if it was more convenient and was very open to accommodating us as much as possible. Even offering to have the crew, if they came today, call about an hour before they were to arrive onsite in case we had to run out. In the end, my wife and I agreed that today was probably the best day. At least an hour or more prior to arrival the crew called to let us know when they were coming. Once they arrived, they cleaned the grill in about 25 mins; mostly vacuuming and washing the grill and flavorizer bars. I was busy when they were finished, so my wife looked over the grill with them and said it looked fine, so they left. When I viewed the grill this is what I noticed: There was some stuff still left in-between each grill bar - some burned on stuff that should've been cleaned, IMO The handles (which are grey) still had black spots on them - no idea if this would've come cleaner, but I would have asked The grill lid and front, which are both stainless steel, the interior under the burners, the side burner, and the area where the burner handles are located looked real good. Overall, as the grill hasn't been used in a few years (at least) I'd say I'm pretty happy and would use these guys again. I would probably ask the techs to hit the handles and grill grates a bit better if I were to see the same results, though.

Service was fantastic. They called two days in advance to remind me they were coming. The technician called an hour before he came. Because I wasn't going to be here when he came, I gave a credit card to make payment. Everything was installed and grill was cleaned when I returned home. Invoice was inside the grill! I highly recommend The Grill Doctor!

He was very particular. He comes in and did a very beautiful job cleaning my grill. He was kind of comes in and out as soon as he got the project completed. He came when he said he was gonna come and he wasn't here a great deal of time. The grill looks great. I would love to have him come back.

They never returned my calls for repair services on my permanent gas grill

Grill looks great! They are a bit pricey though.

They did a good job, and were able to get the DCS parts, which at the time were hard to find.