Squeegee Pros Window Cleaning & Pressure Washing

that was excellent. It was within a timely fashion. I was completely satisfied with the job that they did. They are very proficient. I would recommend them. The quality of the work was good.

I was very pleased with the professionalism of both Ashley, who scheduled the service, and Bill who performed the house wash. Bill walked me around the house prior to beginning to review what I could expect as a result of the washing. I showed him the areas which were of particular concern to me, to which he replied that he liked a challenge. He sprayed cleaner on the surface of each side of the house prior to hosing it down. The siding came out looking great. All the mildew on the north and west sides were gone. He was concerned that he may not have been able to reach above the screen porch to get the upper floor and told me that if I spotted any mildew after it dried to let him know and he would come back and hit it again. Wasn't necessary... it looked great the next day. I highly recommend this company.

Joshua Boothe arrived at our home in a timely manner and very quickly and professionally assesed the work that would need to be done. I was at home during the cleaning and was able to observe his diligence in ensuring a thorough cleaning of our home. I was especially excited and impressed that the pressure washing also included my deck which in the past I had been quoted two separate costs from other companies where home cleanings did not include the deck. I really appreciate his hard work, our home and deck look fabulous !!! Thank You Squeegee Pros !!!

My home was very overdue for a pressure washing. Squeegee Pro's was responsive in their email communication and was able to send someone out quickly. He was professional and efficient, did a great job on the house. He even pressure washed my shed which I was very appreciative of. He accidentally knocked off a piece of vinyl, notified me of it before leaving, and came back 2 days later to fix it. Upon his second visit he also worked on some tough stains that wouldn't come out during the initial washing for no extra charge. I found the pricing to be fair and service excellent. Very happy I chose Squeegee Pro's and would recommend to a friend.

Jason was very professional and upfront about which areas would respond best to the service we requested. He performed our service in a timely manner and our to our satisfaction. I would definitely recommend.

Good job workers were confused as to what they were supposed to do - clean gutters or wash the house (??). Also, they showed up over 2 hours early so I wasn't even home (I had questions I wanted to ask them). They also left some equipment that I think was/is related to power washing the house. I might use them again as price was right but they seemed disorganized!

All went well and as expected.

The workers were very professional and courteous. They expertly completed the requested work. 11/18/2014 - Update - The "F" rating I had given for Professional above was a inadvertent error. I have updated my rating for this area to an A. As you can see in my original comment above the workers were very "professional". Sorry for any inconvenience this may have caused. Don Warlick

The guy came to my home a few minutes earlier than the time that he was supposed to which was fine by me. He completed his work in a timely manner and left. I would definitely use this service again.

This was a great experience. Purchased a $149 deal, and Ashley contacted me the same day to set up an appointment. She was very professional and responsive. They showed up on time, the day of the services and did a tremendous job pressure washing the outside of my investment property which is approx. 1800 SF and includes about 70% brick and 30% siding. The house looked unrecognizable when he was done. The only thing that I did not like is that the face of the small brick porch was not included so now it looks really bad and I have to rent a pressure washer to do that myself. I would have paid extra for the technician to do that as well but did not notice it until he was gone. Overall, it was still a great deal and experience, and will do business again with the vendor.

They were late for the appt but did a good job when they arrived.

Went well. Came over and explained what he was doing and professionally went to it.

The service was excellent. I would recommend them and I plan on using them again.

Went well. My gutters were cleaned as expected.

Excellent job. First, we want to express how impressed we were with the communication between us and Squeegee Pros in setting up our appointment. They worked with us closely in timing our cleaning with gutter replacement. The cleaning team was on time and very efficient. We would definitely use Squeegee again and will refer them to family and friends.

They did a really good job. I was very pleased with the quality of the work. It was much better than I had expected. I would definetly use them again in the future.

They did an excellent job! I was so pleased. It looks terrific, in fact, one of myneighbors asked if we'd had it painted!

Service provider, Xavier arrived in the time frame quoted. Introduced himself and quickly went to work. Upon completion asked me to walk around the house for inspection and I was very satisfied with results.

We purchased the Angie's List Big Deal House Pressure Washed Deal. Bill Rivers came to my home and told me he was going to start pressure washing my home. I showed him the area of concern and he started working right away. Bill did an excellent job. He cleaned my siding, gutters, trim, garage door, brick, and it looks great. I didn't realize how dirty my home was until I saw how clean it looked when he finished. Thanks Bill and Squeegee Pros for a job well done!

Our windows have not been this clean since we moved into the house just after it was constructed.

I found this company on Angie's List and they had a special for $150.00 to clean and flush gutters for a home under 2500 sq ft. I called them and told them I had screw on gutter guards that I wanted taken off completely and wanted my gutters cleaned. Ashley put me on hold then came back and said it would cost $40.00 more to take off the gutter guards. I agreed and she sent me an email with this quote, "The price is $190 for cleaning the gutters and removing the existing gutter guards." An employee named Xavier comes out and says he has 6 other jobs today and that it was only him and that says he is going to do the job, a half hour into the job he tells me he wasn't going to do the job for the price of $190.00 because it was not enough. He wasn't going to work for $5.00 and hour and that he has a kid to feed. I talk to his supervisor Bill Rivers who says that Ashley meant that they would only take off one guard and flush the rest. I said no, that was not the quote. He tells me to call Squeegee Pros, I do and explain that I want to talk to Jim Dubois the owner but Ashley will not let me and says that sometimes they come out and see that the job is too much for the price and that they have to just walk away from the job. I could not speak to the owner and they are not going to do anything about it. This is extremely bad business. I have waited 2 weeks for this job to be done and have other work that I wanted done that needed the gutters to be finished first. I now have to cancel the other work. Do not ever use this company.

We really like the responsiveness of this company, the professionalism and friendliness. The employee really cared about the job and worked hard at some hard-to-clean areas, above and beyond what we would have expected. They left a clean house with clear windows.

I purchased the Big Deal and was able to schedule an appointment about 3 weeks out. The appointment was between 1 - 3 in the afternoon. I pulled into my driveway spot on 1:00pm. I noticed some wet leaves at the bottom of the downspout by the garage. I walked around the house and didn't notice any wetness or leaves at the other downspouts. I called the company and was told that their employee had a cancellation that morning so came early. I told her I wanted to be here and had arranged my schedule so I could be home. She apologized for not calling to inform me of the change. I explained that only one downspout has any sign of being cleaned. She said after the next rain, if I suspect there is a problem to call back and they will return. A few weeks later the rainstorm came. Two downspouts showed little to no water coming out, so I called and they sent the employee back out within the week. He was very polite and re-cleaned the areas that seemed clogged. He said it ran clear. I do appreciate them responding to my complaint promptly. However, again the second appointment was scheduled for mid-morning and the employee arrived after 2:00 in the afternoon. Don't trust their schedule times.

I fell in love with Squeegee Pros about 2 years ago when I had them come out for a window washing. Javier did an outstanding job. He took his time and was meticulous in making sure I got what I paid for.There wasn't a speck of dirt for miles when he left. Xavier arrived on time and began the window washing then the exterior wash. He quoted $150 to clean the pool area and $125 for the main driveway. He said he could complete them the same day. We added the pool shed for $25. The fence lining the pool was included (later I found out this was not the case). A completion time of 1:30 was stated. I had to take my children to the Dr at 3 so that would work. I didn't ask for any special pricing or extra discounts even though I gave them quite a bit more money. Once the pool area was completed I asked about several large darker areas on the concrete. He said those were stains and he had done the best he could. I asked about the fence and he said he had washed the back of it and would get the front where we were standing when he was done. It had the green algae looking buildup on it. He asked if I wanted the large deck boxes and all of the pool toys put back up or left in a pile in the mulch he moved them to. I asked him to put back the large items. One deck box was put back; the other was left outside the fence in the grass. He moved to the main driveway area around noon. He had the driveway to complete, the exterior window wash, the window jambs and replacing the screens. At 2pm he was still working on the driveway. I needed to leave. I left an adult at home with a check and tip for him. I assumed I would receive high quality again from this company so I felt comfortable with this scenario. I left the Dr. at 5 and called to check on him. He was just leaving. When I arrived home I noticed strange "stain" patterns on the driveway, pictured. It looked as if certain spots were possibly missed or not cleaned as thoroughly as the others. Not the same as the pool area. He used a square attachment to clean with. The "stains" have straight lines down the sides of some of them and that concerned me. Random stains I probably wouldn't have questioned too much. I also noticed that the side porch Welcome mat was soaking wet. I lifted it up to see that it hadn't been moved at all. There was a messy wet pile of dirt under it. When I walked around to the front I noticed the bird feeder that was on the window was on the porch with bird seed spilled all over. I picked up a couple of things in that area and also noticed they had wet messes under them as well. I came inside and checked the windows. They were all sparkling and looked good. Once I lifted them I did notice lots of residual dirt still inside the jambs and the corners hadn't been touched. I checked a few other windows and they all had the dirt left in the corners, some had the residual dirt (pictured). This was not what Javier had done the first time. When I went outside to put all of the pool supplies back I noticed the fence didn't appear to be washed at all. Unsatisfied I called them the next business day, Monday. I said I wasn't sure if something was missed and asked if she could she take a look at some photos of the power washing and tell me if this is normal. I said I wasn't happy and didn't see the value in the job. I was polite thee entire time. She asked me to email the photos, which I did. The manager wasn't in that day but she would have him review them and call me the next day. Tuesday I received an email stating he was still out of the office and that she would call tomorrow. Wednesday I received a note from her saying this was typical for concrete and I would need to epoxy over it. She said the small stoop wasn't included in the wash, I guess moving the mat wasn't included, and it was an extra service. The messy fence was not priced as part of the pool area and it was a separate service. The mess on the front porch was, you guessed it, an extra service. At no point did I balk about the prices or turn down any of the extra services. I would have paid for any of those had I known I needed to. I just wanted, and still want a clean home exterior. Still unsatisfied with the work and now these responses I attempted to reach out to the owner, Jim. While looking over their reviews I did notice an interesting trend. No one single issue seems to be "valid" according to the official company reply. One even went over the line calling a person a hoarder and insinuating they had an alcohol problem. Ending the review stating they would pray for them to change their lifestyle (yikes). This honestly concerned me. Maybe I was out of line but I gently mentioned to the owner that he might want to review his company's responses. I was even more shocked at his reply. See the email correspondence below. Please note the subtle reference to my not paying for certain services (even though I thought I was paying) and the well worded ?your Angie?s List review doesn?t matter?. I left out the beginning correspondence describing what is stated above so that all of the relevant responses would fit. >> On Sep 17, 2014, at 2:30 PM, ashley@squeegeepros.com wrote: Kimberly, I spoke to my technician that was out there and my field manager and the marks you see are in the concrete and won't come out with any further pressure washing. The only way to make it look uniform would be to refinish it with concrete epoxy. The front stoop is not included in the house washing and is additional. He was not told to do the front stoop and he rinsed the fence down for no charge. Ashley Benfield Office & Residential Manager SqueegeePros, Inc. >> Thanks Ashley. I will update my Angie's List review with the photos of your completed work as this sounds like what one might expect after using your service. The front stoop was not the problem. It was just the little walkway off the porch. I didn't ask him to do anything for free. When he said the fence was included my assumption was it would actually be cleaned. I am not satisfied with the results and my previous "A" rating will be updated to reflect that. If I am not able to update I will leave you a new review. Thanks Again, kp >> Kimberly, Give me a couple days to review your account with us including requested services and issues and I will get back to you on that. As far as your comments in your email regarding reviews, yes, I review and research each derogatory comment and the job done and determine an assessment before I, my manager, or my technician writes the review. No company is perfect in regards to technicians on staff and customers aren't always honest either, but please keep in mind that every single one of the negative comments were grossly exaggerated once investigated. You would be absolutely surprised. The best ones are the one's that claim their gutters were not cleaned and wait a month or two after 2 or 3 rains and storms and then call complaining wanting their gutters cleaned again for free and we better do it because they are an Angie's List customer. I find this interesting because we offer a 2 week guarantee which is longer than any other company in the region. It doesn't matter if they are an Angie's List customer or a referral, all are treated with the same respect with no preferential treatment because they are an Angie's List customer and the reviews will be what they are. With that, 700 "A" ratings speak for itself and we have never been busier. If we had no C's, D's, or F's then something is wrong with the rating system and people would be suspicious, and we do not delete reviews. As far as hoarders and alcoholics, my technician on site wrote it and yes, we tell it like it is with our experiences with customers good or bad and I don't apologize for that because they are truthful responses and other readers, like yourself need to hear both sides and not just one. Thanks, Jim DuBois >> Hi Kimberly. I wanted to make sure I got back to you to address your concerns. 1. A front porch/stoop pressure washing is not part of our house wash. That is a separate line item on our estimate forms no matter how large or small. House wash includes anything vertical and no flat work. 2. As I understand, you asked for a fence rinse at no charge. My technician did that for you and I apologize it still had a spider web on it. It was not a paid for fence wash service with chemical so the end result will not be as if you paid for the service. My technician would never say it was included because they are paid on percentage and every service we do has a paid line item. Not to say we don't do things for free because we do: like an interior french door or two, mirrors in the home, fan dusting, light bulb change, etc. 3. The pictures I reviewed from the concrete pressure washing is common in many instances. I can assure you it is clean but the concrete itself has different qualities when poured. Some are very rocky while others are like a cream and the type of concrete as well as the age does have a bearing on the end result when pressure washed. Concrete will disintegrate too over time to a limited degree but that degree can have a look that is not as appealing as intended. I hope this sheds some light on your concern. Thanks, Jim DuBois

This was a Angies Deal. For the size of the home thought the price was fair. The gentleman showed up on time, he was very pleasant. I was very impressed how clean everything looked when he finished. I was concern about the underneath side of the the gutters. My gutters are a beige and the underside was getting blackish from Weather. They came out great...looked like they had just been recently painted. Will use this co. again, very pleased.