Race City Heating & Air LLC

The technician showed up and diagnosed the problem. He stated the part was $216 and he needed to go pick it up. While he was gone, I contacted United Refrigeration and found out the part was $20. I was able to get the part and fix the problem myself. I know company's need to make a profit but this was to the extreme.

Excellent - very professional throughout the quote process and final installation.

First I had the main floor unit replaced when the home was 16 years old. This year I had the second floor unit replaced. Then the three year old unit went out due to a bad part that was not replaceable. Justin and his team replaced the entire unit.Now that's a WOW. They do great work, follow-up with great service and are fair with there pricing.

They found the parts from supplier, they got it fixed.

They have always been prompt and have answered the phone when I call (even on the weekend). While servicing my equipment they have always made recommendations, while never pressuring me (my units were installed in 2003). Recently as I was selling my house they were able to replace the entire units for a reasonably price which helped me sell the house. Overall I would rate them very high and will be using them to service my house (hopefully should be good for awhile :)) Very honest people. Can't go wrong.

On June 8th 2016 a technician was dispatched to my home after 2 failed attempt of your call center promising a return call and appointment setup which never happened. I was persistent to use your company due to a positive recommendation from a friend. That service included 2lbs of Freon which was quoted as 126.00 for the first pound and $97 for each additional pond. I asked why the initial pound was more and was given the reply that “the additional amount for the first pound includes diagnostics”. The technician claimed during the diagnostic process that 1 system was low on Freon by 2lbs and the other simply needed a cleaning. An initial estimate of the cost was $405.00. After completing his work the technician informed me that the system that he initially thought needed Freon didn’t need as much but the other system that didn’t need Freon initially needed a little. After a while the technician also went into my attic after it did not seem like what he did was fixing the issue (he clearly seemed frustrated) and claimed that a wire was loose which caused the blower motor to stop. I was charged a total of $403.32 that day. That amount included a charge of $140.00 for the first pound and an additional $79.00 diagnostic fee. My initial mistake was paying this bill. I should have sent the technician away without payment and demanded to speak with ownership at this point. The next day I spoke with a female representative of Race City Heating and Air and inquired about the price of Freon typically charged by your company. Not to my surprise, the price was lower than $140.00. I determined the price was high by comparing information on Angie’s List which is displayed on your company’s website. Later that evening, a representative named Justin called and agreed to an appropriate price of $100.00 per pound and informed me that I would receive a check for the difference. Additionally Justin was very aggressive and rude during our conversation. Two days after the service call our air conditioning system had failed to work in the same way as it previously did. I spoke with another female representative who told me that they probably could not get a technician to my house in a reasonable amount of time and would contact the owner to ask if they would simply refund my money so that I could have another company perform the service. Shortly after Justin called me and said he would be arriving within 30 minutes to determine the problem. Justin came that evening and determined that the system didn’t need Freon at all but instead determined that the blower motor control panel wasn’t working which results in the same symptoms of low Freon. He then bypassed the blower motor control panel which required no parts and took a total of five minutes to complete. The air conditioning system has been working fine since. Once again Justin’s attitude and demeanor was less than appropriate. The issue at hand is that the first technician didn't put any Freon in my system but instead misdiagnosed the problem. I would have been completely understanding of the situation if the technician had instead explained to me that he misdiagnosed the problem and that the blower motor panel was the issue. I could have then made a decision to either replace the part or have him perform the bypass. But instead he tells me that the system just needs a little bit and the other system also needs a little bit. To make the price fit the estimate he then over charges me for the Freon. Additionally my upstairs system is not working any more efficiently or cooling better (as promised) since the cleaning was performed. It seems to me this was simply an up-sell item that I truly didn’t need. The one truth is that both of my systems are about 15 years old and will soon need to be replaced. I estimate that this will cost me approximately $10,000 - $12,000. If your technician had been honest or even if Justin had conducted himself like a professional and solved the problem and provided me with the appropriate refund I would still consider doing business with your company. Ultimately you have earned a small amount of additional revenue and lost a greater opportunity and a loyal customer. Do not trust people who lie while conduct business transactions and Justin at Race City Heating and Air is a liar.

It was very good from start to finish. I didn't have any trouble reaching them to schedule someone to come out to do the work. They were able to send someone within one day. They sent someone out that seemed to know what he was doing. He found the problem and corrected it right away. He cleaned up after himself. They were very reasonable. I expected the price to be higher. The next day I called back because I thought there was another problem. They came right back out, looked at everything and everything was fine. It was a really good experience. I was very pleased.

Didn't go well at all. They installed a Rudd and couldn't get it to stop leaking. Tried with two different coils. Air flow was blowing water off coils. I suggested building riser/transition. I had to go to another company and they did the transition and had no problems.

unknown

Did not make anything up or try to sell/upsell me anything. I have had service men come out before that work on commission and will try to charge you $700 for relays that are off "X" number of ohms. Like I know what the correct ohm level should be. Refreshing to get a knowledgeable service technician who goes the extra mile. Also 10 minutes early.

This is one of the best purchasing experiences I have had with an Angie's List provider. Starting with a very professional and courteous person to talk with in order to set up a service appointment followed by a technician who was extremely knowledgeable and personable. The young lady who took my call at 10 AM was very sympathetic to the hot temperatures and the need for service as soon as possible. She indicated that the technician could be at our home between 4 - 6 PM but may be able to arrive earlier and if so would call to advise. True to her word, the technician, Blaine, called at 3PM and said he would arrive in 15 minutes and he did. He asked what was wrong and I explained the problem and what I had observed. He said he thought it was an electrical issue but would do all necessary tests to insure. Within minutes he as able to determine that it was a capacitor. He went to his truck and had the one that was needed for my make and model unit. Within 15 minutes he had everything done and we were back to having cold air. Additionally, he took the time to explain to me in detail all aspects of the repair and was very patient with all the questions that I asked. It was an absolute pleasure to have the opportunity to learn from him. Race City Heating and Air Conditioning will be our go to HVAC provider for all ongoing preventative maintenance and repairs.

.

Great. Mike was courteous, helpful, knowledgeable, and went the extra mile to assure a happy customer.

Justin was punctual and efficient. He patiently explained what the issues were and what he recommended. We have used Race City Heating and Air on two previous occasions, felt confident calling them again and see no reason to ever need another company.

unknown

The technician arrived on schedule and made the revisions. Very professional, previously union trained (5 year apprenticeship) and solid knowledge of my system. I was very satisfied with this service from both a technical and cost viewpoint. Will definitely work with Race City Heating and Air Conditioning for all future service requirements.

Very professional and honest. Showed up on time and performed work quickly. Cost was very fair. Never tried to sell us more than we needed. We are very glad we found a good heating and cooling company and will use them again.

It was very good. They showed up when they said they would and they saw us right away. They were close.

Good service, the technician didn't leave invoice and I had to call office. Hard to get them to return calls.

They were very good. I was satisfied with them. They seemed to be thorough.

Race City Heat & Air replaced our A/C unit about 2 years ago. Justin was awesome and knowledgeable and when we woke up this past monday morning to NO HEAT downstairs...well, I KNEW WHO I WAS CALLING. Justin came out yesterday to look at my heat system. He did some trouble shooting and fixed my wiring problem. While he was looking over my system, he was answering all the questions that i asked him. Our 20 year old system came with the house and I knew we were coming up on a replacement, so i was picking his brain trying to get an idea about what it was going to take to have ours replaced. He is VERY knowledgeable, and he is NOT pushy when it comes to selling. So if you prefer courteous, consistent, local & professional technicians working on your heating and air systems, then call Race City Heat & Air.

Excellent from start to finish

I haven't had much luck with HVAC companies in the past so I was very leery about trying a another company. Some didn't work Saturdays, others wanted an extra fee due to the weekend. Race City did not charge additional to make a house call on a Saturday. He showed up on time, diagnosed the problem, had the parts on his truck and had our heat back up and running in 1.5 hrs. Very professional, knowledgable, and great response time. I would definitely recommend this company.