Lake Norman Tire & Auto Center

It went great. We called and found out directions to the place. There is a little lounge to wait in while they work on your car. The people were courteous.

They took care of me so I can get back on the road

I did not want to take my car to the dealer for obvious reasons. After I read a few positive reviews online about Lake Norman Tire and Auto in Mooresville, I decided to give this place a shot. Well, as long as you pay whatever the owner (Ken) asks, he remains very friendly and accommodating but once you start asking questions about the charges, things rapidly change. He was asking too much for the parts I needed for my car so I decided to buy them online (100% fit for my car). Since he could not make any money on parts, he overcharged me on labor. When I asked him to explain the charges and the hours of labor he is claiming, he came too short with explanations. Obviously I expressed my frustration about the overcharge, later on he got very angry and upset. Although I kept very calm and was even willing to pay the whole bill right away, (I just wanted to get out of that place and needed my car back), he started threatening me with calling the police (Police? for what?). Later he refused accepting my credit card and asked for cash money only, although he knew that I needed my car that very day. Well he was not done yet, then he started cussing at me and eventually kicked me out of his shop, took my car keys away and asked his associate to lockup my car in a secure place in his shop until I bring him the cash (Really?!) And all these happened in front of another customer. Wow,...and all I did was asking for an explanation. I have to say that his behavior was absolutely unprofessional and inappropriate. If unprofessionalism was against the law, I would have definitely taken him to court. Any way, Unfortunately in the current system as consumers we don't have many rights or options to deal with individuals as such. I think this type of people very well know that consumers would not go through the hassle of legal actions like hiring a lawyer, court etc. for a few hundred Dollars dispute. Yet consumers do have the right to put their reviews online and warn other people about places like this. I do believe in the power of online reviews. Ultimately we as consumers are the one who spends the money and deserve adequate service. Thank you Angie's List for the opportunity.

I came in today to get an inspection and it was my first visit to Lake Norman Tire. The staff were great and went beyond the scope of a regular inspection. Coming back for sure.

Went great.. Met with the owner directly - he took the time to put the car on a lift, looked all through the engine, heard it run and gave us his recommendations - at no charge. Even for its age and miles he felt it was safe for our daughter and didn't feel there was anything that needed to be done at the time. We just really appreciated that he took his time and expertise, looked over our car and made recommendations at no charge. It has many little leaks going on and he totally could have insisted that he try and find them and fix them but instead he recommended just keeping up with checking fluid levels rather them dumping tons of money into it. Seemed to be a very fair, honest, good person.