Tyson Services Inc

Totally professional from start to finish.Tyson was very knowledgeable of system and installation procedures needed.Outstanding work.

Perry was very friendly and courteous, and responded to the issues we were concerned about. Tyson Services was able to schedule an appointment for us on the day after they received a work order.

They were fast, on time, and professional. Things went great!

I'm not convinced he actually found the leak. He turned into the Insurance Company a huge quote to replace the coil and basically almost the entire system. I don't think they are trying to just fix my issue, I think they are trying to make alot of money.

The tech was very thorough and explained everything.

Perry arrived on time and explained what was going on at my home. Very friendly service. Will use this company again.

Wonderful. Technician very helpful and knowledgeable great company, good service.

I originally purchased the deal on March 24, 2012 to have a spring Tune-Up, Clean and Check for my AC Unit. I immediately called to schedule an appointment the same day. It was Saturday and no one answered so I left a message on the answering machine. I figured that the company was closed, which was not a problem. I then called once on Monday and twice on Tuesday, again leaving a message. Being that this was my first experience with Angie's List I wasn't sure how to proceed. I called customer service and one of the representatives was very attentive. I explained to him that I was new and purchased a deal, but I was having trouble scheduling an appointment.**** Side note - just received a call from the tech who is running 30 to 45 minutes late. My appointment was scheduled for 5-7pm with a call to meet 20 minutes prior and it is now 7:18pm. I did call and leave a message around 6:40 pm to find out how if the tech was still coming. That means that he should be here by 8pm and hopefully the sun is still out.*** The representative took additional information and informed to me that he could reach out to the company and try to have them contact me. I agreed and the next day around noon I received a call to schedule an appointment. No apology... No acknowledgement of my voicemails and no explanation. However, I proceeded to schedule the appointment without making reference to my unhappiness. The same day I received a follow up email from a Angie's representative explaining that she reached out to Tyson and spoke with the receptionist, and they would be happy to contact me. In the email the rep also stated " Thank you for reaching out to us regarding your Big Deal purchase. I?m sorry to hear about the difficulties you?ve had scheduling an appointment with Tyson Services. I sincerely apologize for any confusion on our part. Just to clarify, it is typically up to the customer to contact the company to schedule the service for the Big Deal. While there are some companies who will proactively contact customers, it is normally up to the customer to reach out to the service provider using the contact information featured in the Big Deal confirmation email. I immediately replied and explain that I indeed contacted the company and didn't a response. She again apologized and stated that the company had not received any of the 3 messages. Needless to say I am a very understanding person. I looked over all of the previous misfortunes and waited on my appointment was schedule for today. *********** The technician arrived around 8pm and immediately got to work outside since we were losing daylight. He checked and cleaned parts to the ac unit and even went into our attic. Perry was very informative and he gave options with out overly trying to sale different services. Overall, when paying or services customer service should be one of the most important aspect of the business. With that being said quality of services is also very important. Perry apologized for all of the inconveniences and assured me that he would look into things. I am not sure if I would use the services again, being that I only received a tune up clean and check. However, I do feel that the professionalism of the technician, allows to me to consider this company in the future.

Overall Iam very Pleased. I got a good price and great service. Thank you Tyson Services.

The service was good, and I will use them again.

They did an excellent job. They were on time, very friendly and well prepared.

My thermomotor and heat was not working in my rental condo. I called Tyson Services at 8:01am on Sunday morning. I left a message and received a call back from Tammy in less than 5 minutes. I met Tammy and Dale at the condo at 9:45 that same morning. Dale diagnosed the reasons why my heat and thermomotor were not working, fixed the problem and had wrapped the job up quickly. I would recommend Tyson Services to anyone that has a small or big, emergency or standard HVAC issues. A good price and service and great people.

Everything went great. Very nice young men that done the work.

Very responsive and professional. Cost seemed appropriate.

The guys came. They were very nice and quick.

The technician was very prompt, friendly and provided a professional service.

Perry arrived on time and spent time on the unit and checked it thoroughly. I have been using Tyson for 5 years which keeps my unit going.

Perry was a professional and was great about explaining his process and his findings.

Perry with the company was excellent and friendly. He was very helpful. He explained the service in detail and cleaned after himself. This company always goes the extra mile.

I was pleasantly surprised how easy they made the entire process. They foundthe problem very quickly, showed me the broken part and explained what had happenedand gave me a preprinted price list that quoted repair costs which was really comforting. The technicians were great - very professional and very nice. I was very happy withthe service and so glad they came within a few hours too! I would definitely use them again.

They provided service to the a/c under my home warrantee contract. I have not had good experience with companies that service home warrantees. Tyson is certainly the exception. They answered the phone promptly everytime I called, even though we were in the middle of a heat wave. They made an appointment that did not waiver. They showed up exactly when promised. They completed the work in 15 minutes. And they are nice friendly people!

I called the problem in to my home warranty company, Old Republic, on 2 June and received an e-mail that day that it was assigned to Tyson Services. On 4 June I called Tyson to see when they would be coming. I called again on 6 June. Both times, all lines were busy so I left messages. No response to either call. On 13 June I called Old Republic about another matter and asked if/when Tyson would be responding. I received a call back from Tyson within an hour. They scheduled the service visit for 2 days later, on 15 June, between 5:00 and 7:00 p.m. The men arrived at 7:50 p.m. I have no problem with the work they did - presuming the air conditioning continues to work - but their management is simply incompetent. Taking 2 weeks to respond to a warranty service call is unprofessional and unacceptable.

We put in the service call at about 9:42 am, and they were in our driveway by noon.

Very positive experience. Tyson Services gave me an estimated time of their arrival and were there when they said. Considering this was an after hours service call, they did an amazing job of getting there, completing the work and being very professional and polite. I plan to use this company again for other heating and air conditioning needs.

Excellent service. They come twice a year and service our units. They have caught issues prior to them becoming problems. They are always very through.