Tyson Services Inc

Great experience. Tyson Service called ahead of time. We will use the company again in the future. Technician was professional and friendly.

Prompt, professional, very pleasant and willing to engage.

They did an excellent presentation. But this needs a little explaining first. We had the system inspected by another company, but at the end of the inspection the service man came down and showed use pictures on his phone saying that our heat exchanger was cracked and it was emitting carbon dioxide into the house. My wife's first question was that how do we know that is our heat exchanger. And then the second thing was that he said he would check if we had any carbon dioxide leaking into the house, and he did, and there wasn't any. When they estimated the system, it was $13 000. So when the lady showed up I said your service man showed us some pictures off his cell phone, but he did not verify with us. He just provided the pictures and that's it. Now when I did stick my head up there to take a look, he did have the part out on the floor and he was doing his job, disassembling it and putting it back together just as I've asked. So the technical part of that service was an A+. What I didn't know at that time was that the service provider also gets a commission on any units that they install. That explains a little bit of what was taking place. Now the service man from Tyson came out and he was a total dud! He had a check list, but he didn't do half the stuff that was on it and I've asked him to check the heating and the air conditioning and all he checked was the air conditioning. He hardly even looked at the heating, which was a waste of time. The total price that they had quoted was between $10 000 and $11 000. He didn't go high, because between what we found and what we knew already, was that we had a bad installation by the builder. He violated all the code and I don't think this was even inspected by a heating inspector. I think it was just signed off. Instead of sealing all the connections, it was just duct taped. The unit was too small for its size; it was two and a half ton. They downsized the pipe, incoming and outgoing air, with 14" when it required 16" per code. They didn't use pressure versus volume, which means that the more volume you have when you step it down, it increases pressure. So that is why they stepped down the pipe in the heating system to go further to the back of the house, and they never did that. The whole pipe was all the same length in our house when we moved in here. So the whole thing did not function correctly and we had cold spots in the house. That was one of the reasons why I called for the inspection. The other problem was that when they installed the gas lines, the gas lines were exposed, they put flex into the heating unit when they were supposed to have cast iron pipe, so that was a code violation. The responsiveness from Tyson was poor. Initially they showed up for the inspection. Then when I called for an estimate they showed up and did a wonderful job checking the house out and checking for heat leaks and everything around the house. They were the only company who did that. From all three of them, they were the only one. So they were operating the closest code that I know of from all three companies. When I called the office, sometimes I couldn't get anybody in the office and that to me is critical, because if we have to get hold of somebody because we've had a problem, or we need to get some services, and we can't get anybody, then why even bother? I would consider using them and here is why: they went out of their way to help us with the home warranty. Because we had parts that were failing and I told home warranty who wanted to send someone out to do odd jobs. They have their own companies they send out and they do a patch, and even though it's not right, they still patch it and walk away. Here is the twist. You have to pay for the people to show up. I said no I don't want anybody to come out, because I already had these three companies, you can pick between the three, and access the information. The home warranty company contacted Tyson. Tyson had all the information and they made additional effort to come out and validate their findings from the first time they were here.

I made the appointment through the form on their website. I received a very fast response. On the day of service, the tech called to let me know when he would be here and arrived on time. He was very friendly and efficient. He explained the performance of my system and discussed replacement options with me since our system is getting quite old. Very impressed overall! Great experience!

Perry had been out before. He was very professional & friendly. Very helpful & answered questions about having system replaced. He gave us estimate & recharged our system & scheduled us for installation.

They said that my air conditioner was dead in the water and that I need to replace it for about $8000. I know it was twenty years old, but I asked them if there was any way that they could make it go through the summer. They said no that it was pretty much dead and that they can't even put anymore Freon in it and that it won't take it. I said okay. I got a second opinion, and although it needed to be replaced about six months later, they were able to put it in. Tyson Services Inc said it would be about $1400 to put Freon in it, so it was not really worth it. I had someone come out and put Freon in it for $120. It made it through October. I spent $6000 and I got a dual system which is up and downstairs. So I got twice as good a system. It got through the summer, which I needed it to do, because I just bought the house, so I needed it to last. I was in the process of buying, so I didn’t want it to go bad because it was from a friend of mine. I didn’t want them to have to pay for it, so I was just trying to get it through the year, which I did. I have other rental properties; the other gentleman got two systems out of me in one year, because he educated me and would help me out. Tyson Services Inc was just trying to sell me something fast. They wouldn’t even do the tune-up and check, because they said that it was not worth it. They came out in a timely manner. I would never use them again.

Timely and resolved issue also recommended additional maintenance.

They have been wonderful. They are responsive and we have been using them ever since we moved into our house.

Perry arrived after calling - diagnosed problem - gave me price - fixed immediately - gone within an hour!

Never heard from Tyson Services.

Semi annual inspection done in Sept. Crack in one heat exchanger; required by law to a/c unit due to natural gas. Scheduled time to install. Arrived on time & stay until job was done(the owners did the work) - 10 hours. Cleaned up everything.

They were here all day and the prices were terrible. I would never use them again. It was a $15 part that I paid a lot for. The way they installed the part was totally incompetent.

Very well - good insight to A/C and things of that nature. Good people skills and very helpful.

The were prompt, pleasant, and efficient.

Kevin was on time, very polite, and worked quickly. Overall a great job.

Great! They called 30 minutes before as promised, and arrived promptly. They got the job done quickly, and explained all thoroughly. I am very happy.

Upstairs A/C stopped working over the weekend. I placed an online request for service Saturday and got a call Sunday evening. Since I had a service contract with them, Perry came out by 11:30 Monday morning and had it working by 12:00. Excellent responsiveness and service!

Penny was extremely knowledgeable and polite. He identified the problem quickly and gave me quick tips.

Discovered Tyson Services during a previous home warranty issue. Dale responded to fix a warranty issue and during his work he discovered a significant safety issue with the operational unit which had been worked on by another service company. When the central air unit finally gave out (16 year old system), the first company I called was Tyson Services because of our past experience and the quality of work they performed. I did a lot of research on company's and equipment, received several estimates from other companies, but none compared to Tyson Services professionalism, responsiveness, and dedication to doing the job right the first time. Dale and Tammy answered all my questions before and after installation, provided web links and information to assist my decision. I had both central heating and air units replaced and am extremely pleased with the equipment and quality of work performed. After much research, the quality of the equipment is important but not as important as the contractor who installs it.

Perry was on time and personable. He completed service check up, then it was "good news or really bad news". He proceeded to tell us system #1 was fine then showed us pics he took of our frozen coil on system #2 and tell us that we needed to replace system because repair was not recommended. Said someone would contact us by end of week with options for coil replacement or system replacement, potentially 4-6k.Never heard from the company again, this apparently was for the best. Called another company for repair, they came out same day, found loose caps on valves (causing leak), found out that the coil was still under warranty with Carrier, if future problem, and recharged system. $238. I have had Arctic Air for 2 weeks now and no frozen coil. Would definitely recommend second opinion, if major work is proposed.

Tech Perry called before coming out and made visit very pleasing. Will use this company again for sure and excellent service.

Good! Great service! The technician was very helpful.

They were able to diagnosed the problem with our AC system where two other company could not. the work was completed efficiently and on time. the crew was professional and they did excellent work.

Went very well. It took approximately 1 and half hours red indicated. Tysow teps always clean up area and leave if nice.

Perry was excellent!. I called about 8 AM & they were here the same day. I had to work so he came out that evening he was knowledgable & gave me several options how to proceed.