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Penguin Air Cooling and Heating Corp

3.6(
3
)

Heating and Air Conditioning

About us

Call us now 704-296-0800! We are a full-service Heating and Air Conditioning firm specializing in existing homes. We also have background in commercial Heating and A/C. Our goal is to provide 100% satisfaction to our customers, and most of our new customers are referrals! We are consistently lower priced than our competitors and can do same-day service as well as full system replacement. We also offer very attractive financing options and are a Certified Trane Dealer.

Business highlights

23 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

Heating and cooling repair and replacement at very competitive prices. We also offer UV lighting for ductwork to address and prevent any potential mold issues.

Services we don't offer

Duct cleaning. Water heater repair. Plumbing or electrical.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.63 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
33%
1
0%
Rating CategoryRating out of 5
quality
3.5
value
4.5
professionalism
3.6
responsiveness
4.1
punctuality
4.5
Write a review
Showing 1-3 of 3 reviews
Jimny N.
08/2020
2.0
heating & air conditioning/hvac
  + -1 more
The first guy came, and checked system. Added, removed Freon. Checked filter, checked fan speed, and reduced speed. System worked a few days, then didn't cool. Thermostat checked, but no decision made if working properly. Called again, second guy came, checked system and Freon. Told us verbally what did, nothing written down. His Manager never called us, or came to check, except to see if Technician was here. Then he called us, AFTER, we called him. Long story short, if there were major problems with system, we were never told. System still not cooking well, and seems like Freon leak, which never told if checked. Be AWARE, they do not follow through, and communicate regarding job, which not done thoroughly. Manager was also not willing to get All the facts.
Description of Work: AC Unit Repair
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$228
Response from Penguin Air Cooling and Heating Corp
As a company we would rather not have to air this response but since the homeowner posted this review, we felt we had to defend our reputation. When our technician first arrived at the home, he stated that the homeowner was incoherent and seemed to be intoxicated. Our tech then asked where the equipment was and started troubleshooting the air conditioner. He performed the suggested repairs, got the system cooling, was paid and left. The customer then called back a few days later stating the system was not cooling again. So, we immediately sent a second technician out to the home and he found the Freon charged needed to be adjusted which happens from time to time. He performed the repair which we did at no charge. After telling the homeowner the problem and fixing it he was not happy with the second technician's diagnosis and started to yell profanities at him. The homeowner then came out of the home with a firearm on his hip and proceeded to argue with our technician further. With the situation escalating and our technician feeling threatened, we told the technician he should pack up and leave. We are sorry that the customer was unhappy with our service, but we feel that the service was performed promptly and professionally.
Steve B.
09/2019
5.0
heating & air conditioning/hvac
  + -1 more
I really appreciated the responsiveness and professionalism of Penguin. Their prices were super-competitive.
Description of Work: Air Conditioning replacement
Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Penguin Air Cooling and Heating Corp
We are so glad that you were happy with our service. Thank you for the review!
Nunzio L.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
The Technician was courteous and polite. He arrived on time and left the premises in a clean and orderly fashion. We will definitely be using them in the future
Description of Work: They checked my AC unit and found a clog in the unit, flushed it out, also flushed second unit. Everything works great. Randy and his team are the greatest. I will, and have referred his company now and in the future
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from Penguin Air Cooling and Heating Corp
Thank you! We appreciate your business.

    Contact information

    3912 Sanford Lane, Monroe, NC 28110

    www.penguincool.com

    Service hours

    Sunday:
    9:00 AM - 6:00 PM
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning

    FAQ

    Penguin Air Cooling and Heating Corp is currently rated 3.6 overall out of 5.

    Sunday: 9:00 AM - 6:00 PM

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 7:00 PM

    Saturday: 9:00 AM - 6:00 PM

    Penguin Air Cooling and Heating Corp accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Penguin Air Cooling and Heating Corp does not offer free project estimates.
    Yes, Penguin Air Cooling and Heating Corp offers eco-friendly accreditations.
    No, Penguin Air Cooling and Heating Corp does not offer a senior discount.
    Yes, Penguin Air Cooling and Heating Corp offers emergency services.
    Yes, Penguin Air Cooling and Heating Corp offers warranties.
    Penguin Air Cooling and Heating Corp offers the following services: Heating and cooling repair and replacement at very competitive prices. We also offer UV lighting for ductwork to address and prevent any potential mold issues.
    Duct cleaning. Water heater repair. Plumbing or electrical.

    Contact information

    3912 Sanford Lane, Monroe, NC 28110

    www.penguincool.com

    Service hours

    Sunday:
    9:00 AM - 6:00 PM
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 6:00 PM