Burgess Flooring

DO NOT HIRE THIS COMPANY. Damaged some of my property. Refused to pay. Refused to provide business insurance info. Had to file c a complaint w/ Department of Justice Consumer Protection Division. They will respond w/ long winded excuses and lies but trust me DO NOT DO IT.

Joe botched our hardwood floor installation on 11/20. Contacted Tina on 11/21 about the boards being shifted and large gaps throughout half the floor. They blamed the problems on bad milling and said they'd hold the check. 12/5 the check was cashed "accidentally" and wood was on order. 12/17 I contact - still hadn't ordered wood. 1/6 I contact - still hadn't ordered wood. 1/13 I contact - still hadn't ordered wood. January deadline given. No contact again until 1/27 when the flooring inspector I hired calls her. Report found that Joe installed wrong, voided my warranty, and that the entire floor needed to be replaced. 1/28 Tina admits they were liable, says she'll pay for the replacement wood. 2/5 sends refund for installation and only $700 of $2300 in replacement wood stating that they decided that was a fair amount. Anyone can contact me for a copy of the flooring inspection or conversations. Joe is a sloppy contractor and they don't stand behind their work at all. They had almost three months and didn't even order wood, then got mad at me for hiring an inspector that proved not only were they at fault but that their original plan for repair was insufficient. Tina also lied in her response to my facebook review then blocked me so I couldn't respond.

This is the second time we have had Burgess Flooring come out and do work. The first time was the laminate in the kitchen and living room and then this time it was to finish it off by doing all 3 bedrooms. They showed up on time and got to work and finished up in record time! This included carpet tear out and also helping to move a few larger pieces of furniture out of the way. We plan on having them back to tile a couple of bathrooms in the future and they definitely will be the ones we call if we get another home and need the flooring done!

We decided to go with Joe after our first experience with him. In our first experience he replaced the flooring in a home we sold and installed bamboo floors and carpet throughout. Because of his excellent service and professionalism then, we knew he would be the only person we'd call 2 year later to do the same work on a rental property. Great job and service!

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Had work done by Joe last August, but just joined Angie's List and felt compelled to write a review due to such a positive experience. Worked with Tina to get the estimate and she was beyond responsive and helpful; answering many questions I had completely and quickly. Joe came over right when scheduled and knocked out our floors in about 2 days. We thought there was no way he could get it all done in the time frame he suggested (2-3 days) but he exceeded expectations. Work was flawless and the finished product really transformed the feel of our house. We could not be happier with the cost, responsiveness, and craftsmanship provided by Burgess Flooring.

Went well. Experienced installers.

Tina and Joe are one of the best contracting teams we've ever worked with [and we have worked with many]. Tina is the admin side of the business and worked with us on scheduling, estimating and logistics. We scheduled 3 weeks in advance. She was patient to provide a thorough run through of our materials list. She made a couple of suggestions to save a little money in the materials process. She reconfirmed the crew 72 hours in advance. Joe is the owner/operator of the business. He does not sub the work out. He is at all the jobs and had one helper on-site. His work is outstanding. He is very meticulous about his cuts and the nail down work is top notch. No noticeable creaking or cracking. The stair work was well thought out and executed as well. He did just under 1000 sq ft of hardwood in 3 days. We are really happy with Burgess Flooring and will hire them again in our next home.

Part of the reason it was so inexpensive was because we had purchased all of the materials already, thinking we were going to do it ourselves and pulled the sink and vanity and changed our minds. We had already purchased the tiles and the grout and the baseboard and the sealer. His service was great. He was very prompt. They came in and did it all in one day. It was a small bathroom but he was just very efficient. He started out by blowing all the leaves and debris off of the sidewalk so that he and his worker wouldn't track anything into the house because they set up the table saw in the front yard. He was very good about telling me, hey we are going to let the dry, we will be back in a couple of hours to finish doing it. They were just very unobtrusive as they could be with an air compressor and whatnot in the house.

Joe and his crew did a fantastic job.

. It was a great experience with great people. Burgess came out measured the space and then gave a price. We agreed to the price and they gave us the date for service, we recieved a followup call to insure that the date still worked and the work was complete and the results were great.

D for Disaster! We used Joe Burgess' services to remove existing flooring and install glue down engineered hardwood floors. The floor started to "pop" all over the place after just a few days post install. The shoe molding was cut and placed unevenly and wood putty was slopped on as an attempt to cover it. He also scratched the new floor in few places, and made a few dents in the walls as well as an end table. As soon as I noticed that the floor started to come unglued , I texted and called him and his wife. Unfortunately, I noticed the popping about 20 minutes after I gave him a check for his work. I thought of cancelling it, but I still had a hope that he would return and fix the issues. I also talked to his wife, Tina, and she assured me that he can fix the problem. Weeks later and a few more phone calls, he still did not call, although he had time to cash the check. After writing my first review, Tina finally reached out in attempt to resolve the issue. She informed me that they were in a rush to leave on vacation and mistakes were made. I understood completely and was willing to give them another chance to fix all the problems. The second time Joe came over (30 minutes late), when I asked him HOW he planned to fix the damaged items, he got agitated and said he is going to replace shoe mold that was cracked in half due to too many too thick nails and put more wood putty to cover uneven cuts because it is very difficult to cut a 45 degree angle and he is not going to do it (talking about being in business for 13 years!). That was not what I was looking for as a repair. After Angie's List got involved, Tina said that they are willing to do the repairs only if I leave my own house. Obviously I was not comfortable to leave my own house and allow someone who already caused damage to do ?repairs? that we already discussed and I did not like. At the very beginning there was a miscommunication. Tina provided an estimate over the phone that was $1200. Joe came over to check out the job site and confirm the estimate. My husband offered to pay extra for renting a glue down hardwood removal machine ($300) to make sure the old floor is removed neatly and the slab was clear of all debree and ready for a new floor. Previously I got several quotes for the job so I knew to ask if the estimate includes shoe mold and a glue as those items are expensive. Tina said that the estimate includes everything. When Joe showed up to do the job, he said that they do not provide neither glue nor shoe mold. He also did not rent the machine to remove the floor. After an argument and obvious miscommunication and not to lose the day of work we agreed that we will pay for the glue and Joe will pay for the shoe mold. Unfortunately, hardware stores did not have enough hardwood shoe mold in stock so my husband had to buy about 20-30ft of laminate shoe mold. When the job was completed Joe not only did not subtract the price for the shoe mold as we agreed, but charged us extra $150 for the machine that he has not rented. His rational was that the had to do it by hand and it was difficult. Duh! That what was the original plan. Apparently I am not the only one who has an issue with the way Burgess Flooring runs its business. There is another review (off Angie?s list) where Joe tried to overcharge his customer and did a poor job installing the floor and shoe mold. Too bad I saw it too late. I also talked to few contractors to do the repairs and they all were amazed at how poorly the job was done. The bottom line - Joe Burgess has no business installing flooring. He runs an unprofessional business and does not take pride in his work. I always try to write good reviews as I understand that is how the company makes first impression on most potential customers. I DO NOT recommend using his services. Below are just a few pictures I took to show his ?master craft?.

Over the many months that it took my wife to finally decide on a replacement wood that suited her, Joe and his wife Tina were patiently there every step of the way for us. Joe even drove over to look at some Brazilian Cherry flooring that my wife later decided was just "too light". Once we finally purchased our new flooring from our local Lowe's and had it delivered, Joe and his helper were able to remove all the old 3.5" flooring and reinstall the new 5" flooring in only two days. My wife was worried that this big project was going to leave our home in a mess from all the dust that would be generated as the wood was removed and replaced but when Joe left you would never even have known he had been there (other than our beautiful new floor of course). When Joe was done we were both 100% pleased with the result and my wife is not the easiest person to impress. Joe provided professional advice before the job, and delivered professional results during the job for what turned out to be an exceptional price. We will be replacing the carpet in our bedrooms sometime later this year and I will not hesitate to use Joe again for that job. I can without hesitation, give Joe and Tina my highest possible recommendation. You cannot go wrong with Burgess Flooring.

After having had a very bad experience with "Empire Flooring" we decided to search Angie's List for someone to install our floors. We decided to call Joe (Burgess Flooring) after seeing the postive reviews and the work on his website. On the day Joe arrived to give us an estimate, he arrived on time and was very professional and courteous and remained this way throughout the entire process. What I appreciate most about Joe is his patience with me and my husband. This was our first time undergoing such a project.. We had LOTS of questions about types of flooring, pricing, measurements, ETC...To the average contractor we would have been very annoying, but Joe was very patient and helpful. On the day of the install Joe and his team arrived on time and worked very efficiently. Overall, the experience was exceptional and we would highly recommend and use Joe again.

My experience with Burgess Flooring was great. Communication with Joe/Tina were great. They answered all my questions and did a quality job. I had all the flooring replaced in my home. All the work was completed in less than 3 days. Completely satisfied. We are planing to have two full baths and laundry room flooring changed to tile in the future. Burgess Flooring will do the work.

The work went well, Joe came when he said he would and finished faster than I expected. Cleaned up after, if you want the scraps you'll want to mention this.

He is extremely responsive, professional and does great work at a very reasonable cost. He always shows up when he says he will and performs his work quickly. His wife handles the scheduling and she is also a delight to work with. We definitely recommend Burgess Flooring.

The installer was punctual, professional and worked diligently to complete the installation.

Contacted the company via Angies List and discussed work to be done by company and what work we as the customer would do. Was able to communicate with company via e-mail and telephone successfully. Company returned a quote for work to be performed and they broke it down by area. We were not sure we had enough funding to do all that we wanted to do. Based on the great prices we were able to do quite a few areas. Company contaced us to establish a dates and times for installation. (This big of a job took 2 days). Company contacted us the day before schedule install to ensure we were still ready for the work to be done. Company arrived on time. They actually went to work as soon as they walked in the door and definitely was not slow about it. They actually exhausted me. I felt they needed to slow down. Completed areas and communicated with us for some items that we needed to purchase. Left on day 1 leaving the areas clean and safe for our family. Arrived on time on day 2, began work immediately and worked throughout the day to fully complete the job.

My overall experience him was good. He did an excellent job. He was very professional and he cleaned up his mess.

I would hire Joe again, no questions asked.

My overall experience with him went very smoothly.

He came on the day as planned. He did the work while we were not there, as the home is unoccupied. He was finished in just one day and did a super job. He cleaned up after himself and even improvised with transition to ceramic tile, where we had not purchased the necessary transition piece. He installed shoe moulding in all areas with laminate flooring. Everything looked great and we were very pleased. He has proved to be one of the most reliable contractor's we have used on this house renovation. He previously tiled the bathroom floors and shower in this house and is excellent with his tile work also. He will confirm by email his starting date and was able to accurately predict his finish time with both jobs he did for us. He is pleasant, flexible, and honest. He was a pleasure to work with.

It went very well overall. He is an honest, reliable and hardworking contractor. He gave us an estimate and agreed to add an accent strip of tiling to the shower walls at no cost. He also included the soap dish and shower shelf installation at no cost. We asked to have the bullnose installed as backsplash after the initial estimate and he agreed and charged us quite reasonably for that. He came when expected, cleaned up his tools and work area and was extremely responsive to any concerns we voiced. Upon completion I noticed one area of tile that was slightly raised in a corner, and he immediately agreed to return and fix that. He returned to fix it as promised, even though we had already paid him the full amount. You can take Joe at his word.

Excellent! Work was completed in a day. Very prompt and professional.