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GB Electrical Services LLC

Electrical, Generator, Lighting,

About us

GB Electrical Services are licensed and insured! Our technicians provide quality workmanship and excellent customer service to ensure the electrical safety of your home. We are expert troubleshooters of electrical issues. Our services include (but are not limited to) installing ceiling fans, recessed lights, smoke alarms, and all types of electrical outlets and switches. We specialize in installing whole-house generators, electric car chargers, and smart home devices. Highly trained technicians will repair or replace hazardous aluminum wiring, the whole house rewires, and surge protection for your home. We have been in business serving the Charlotte area since 2008.

Business highlights

16 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Electrician, Electrical Service, Electrical Repair, Wire Installation, Electrical Work

Services we don't offer

Solar

Amenities

Warranties
Yes
Senior Discount

yes

Emergency Services
Yes


Accepted payment methods

Check
Financing Available

Photos of past projects

Reviews

3.09 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
56%
4
0%
3
0%
2
0%
1
44%


Rating CategoryRating out of 5
quality
2.7
value
2.3
professionalism
2.7
responsiveness
3.4
punctuality
3.5
Showing 1-9 of 9 reviews

Jeanette L.
02/2024
1.0
electrician
  + -1 more
I called this company to replace a broken circuit breaker in the electrical panel. Do not use this company. They charge $79 fee for coming out, first level diagnostic fee of $270 and the total came to $680 to just replace a circuit breaker without a warranty. I called them complaining that they ripped me off and that there should be a warranty for a $680 job. They don’t tell you how much the diagnostic fee is over the phone. I told the tech that never have I been charged that much for a diagnostic fee ever from any contractor. I told them that I would be looking for another electrician and that if they keep ripping off customers they won’t have a successful business. Contractors that are honest, trustworthy and don’t take advantage of their customers will always have loyal customers .
Description of Work: Replace a circuit breaker

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$680

Response from GB Electrical Services LLC
Thank you for taking the time to share your feedback, and we apologize for any confusion you experienced during your service. Our goal is always to offer transparent pricing and exceptional service to our customers. Upon reviewing the details of your service, it appears there may have been a misunderstanding. As we operate on task-based pricing, there were multiple tasks provided during your appointment. We scheduled a dedicated time for your consultation, which included a $69 Dispatch Fee that was communicated to you prior to scheduling. Additionally, the services rendered included diagnosing an issue with an oven circuit and replacing a circuit breaker, with all pricing approved by you before work commenced. We sincerely apologize for any confusion regarding the warranty. We stand behind our workmanship and provided you with a one-year warranty on the circuit breaker installation. Our technician also outlined what was and was not covered based on the work performed and our recommendations. If you would like to further discuss this matter or provide additional feedback, please feel free to reach out to us directly. Your satisfaction is important to us, and we are here to address any concerns you may have.

Robin S.
02/2024
1.0
electrician
  + -1 more
Hired to service our Generac Generator we had concerns it wasn’t running properly we paid over $600 for the service. The tech changed the oil, air filter & spark plug. He did not check any gaskets or address our concerns he said it was all normal. Unit was running worse while he was still here & the smell of gas was over powering he said it was all normal & proceeded to sell the maintenance program. We called because the unit is running worse than before he serviced it & were told that because we didn’t sign up for the maintenance program we would be charged full price over $600 for them to come back out. I don’t think that the tech was properly trained to service the unit as he didn’t even check out the unit thoroughly or address our concerns. Poor customer service & follow up. Make it right don’t dismiss the customer. Do not use this company.
Description of Work: Service for Generac Generator. Service was not performed thoroughly.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$698

Response from GB Electrical Services LLC
We regret not addressing your review earlier and apologize for any inconvenience you experienced. At GB Electrical Services, we are dedicated to delivering comprehensive and professional service to every customer. We are disappointed to hear that your concerns were not adequately addressed during your recent service appointment. Our technicians are certified by Generac, and we stand by the rigorous training they undergo. We fully guarantee our generator maintenance services, and any issues arising from our work will be rectified at no extra cost. Our call takers are not qualified to determine warranty coverage, which is why we strive to be transparent about potential charges for non-service-related issues. We will have a manager reach out to you in the next couple of days to address this matter and ensure your satisfaction, despite our delayed response. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Brandi C.
09/2023
5.0
electrician
  + -1 more
I did not require the install at all, but GB came in and verified all my connections.
Description of Work: New outlet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edmund K.
08/2023
1.0
electrician
  + -1 more
They showed up early. They charge a service fee to give an estimate. A little over $70 after taxes. They claim to have a 'by the book' pricing for their services. Those 'book' prices' are a MYSTERY until they show up. They won't give them over the phone. $600 to Install one ceiling fan. I get the racket. Give outrageous estimates. Collect the service fee. They also explained their VIP service. A monthly subscription fee of $10 at my signing a year long contract that would have saved me $100. There are 12 months in a year. Simple math folks. $10 X 12 = $120. New Home Owners... Do Not Hire These Guys.
Description of Work: Install ONE ceiling fan in an i8 foot ceiling bedroom.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$600

Response from GB Electrical Services LLC
We are sorry to hear that you were not satisfied with your service. I hope to explain some of our company practices that you had an issue with during your service. We do have a Dispatch Charge that gets our highly trained, drug-tested, and background-checked technician out to your home to assess your needs. This correctly associates the cost of dispatching our fully stocked van to the individual customer, whereas other trade companies tend to up their prices at the next customer's bid. Our book prices are the same for every customer, we do not base our prices on a best-case scenario and then increase them as we learn more. We assess first and stand by the price we provide regardless of the time it takes to complete. We could not guarantee a price we gave over the phone without knowledge of your electrical system and an overview of your needs. We simply do not do business that way. In your case, there were other factors that went into the price you were presented with before we started any work. While we are there, we are prepared to do whatever work you approve, you are free to decline. Our VIP Club is presented to every customer, and discount pricing for our members is only one of the benefits, including a discounted Dispatch Fee, we are very proud of all the other feature benefits as well. For instance, VIP Club members are offered many special promotions throughout the year as well as extended warranties and priority scheduling.

Laura K.
07/2023
5.0
electrician
  + -1 more
Very professional , on time and excellent to work with
Description of Work: they do kind services, wiring, electrical, short circuit , add lights
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from GB Electrical Services LLC
Thank you for the review, [Member Name Removed]! We are very happy our team provided an excellent experience for you.

Gregory B.
06/2023
5.0
electrician
  + -1 more
They are professional & proficient at replacing and upgrading our electrical power sources at our new house.
Description of Work: We recently bought a house that had been a rental for over 10 years and it showed. We needed to troubleshoot, replace & modernize all of the electrical outlets and switches along with installing new ceiling fans, accent lighting in the ceiling of our main rooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Response from GB Electrical Services LLC
Thank you [Homeowner Name Removed]! We appreciate you leaving a review and trusting us to upgrade the electrical and lighting in your new home! It was a pleasure to work with you!

Joshua G.
05/2023
5.0
electrician, lighting, generator service
  + 1 more
The project went very smoothly. Greg and his team were on top of their game. They did what they said they were going to do it, when they were going to do it...at a fair price. By far my most favorite electrical contractor to deal with. Look forward to using them again in the future. I have no need to try another electrical contractor.
Description of Work: Electrical
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from GB Electrical Services LLC
[Member Name Removed], Thank you for leaving such a top notch review, [Member Name Removed]. So glad you had a great professional experience from Greg and our team. We look forward to working with you again!

Celia P.
02/2017
5.0
electrician
  + -1 more
George did a fantastic job. Very professional and friendly. Would definitely hire again.
Description of Work: I had a fan that needed to be replaced and a new chandelier to be switched out in the dining room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Hassan H.
01/2016
1.0
electrician
  + -1 more
Everything was fine until we had the same issue 2 or 3 weeks later. We've called him and left several voice messages with no response until now.
Description of Work: He fixed an issue of losing power in parts of the house due to a short in one of the outlets.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$150

    Contact information

    4455 Morris Park Dr Suite I, Mint Hill, NC 28227

    http://www.getthebestelectric.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Insured

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Electrical,
    Generator,
    Lighting,
    Home Automation

    FAQ

    GB Electrical Services LLC is currently rated 3.1 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    GB Electrical Services LLC accepts the following forms of payment: Check,Financing Available
    No, GB Electrical Services LLC does not offer free project estimates.
    No, GB Electrical Services LLC does not offer eco-friendly accreditations.
    No, GB Electrical Services LLC does not offer a senior discount.
    Yes, GB Electrical Services LLC offers emergency services.
    Yes, GB Electrical Services LLC offers warranties.
    GB Electrical Services LLC offers the following services: Electrician, Electrical Service, Electrical Repair, Wire Installation, Electrical Work
    Solar

    Contact information

    4455 Morris Park Dr Suite I, Mint Hill, NC 28227

    http://www.getthebestelectric.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day