Turn-Key Home Solutions

Sloppy drywall job done, trim kit incomplete, but paint job was good. Personal property not protected, no clean-up. Owner, Brian Briggs, very unprofessional. Gave him opportunity to fix these issues...he didn't.

unknown

We used Brian to make some updates to our home, including removing wainscoting and installing some lights and electrical outlets. We asked him to reuse the trim which added some complexity to the job, but he was able to do that and did a very nice job. The drywall work and painting were excellent, as were the lighting installation and repair of the drywall that resulted from the lighting work. The primary problem we had with Brian was communication. Although he was eager to communicate, the eagerness became an annoyance quickly. Prior to starting the job we felt almost harassed by the number of calls and the ?used car salesman? tactics of knocking off some of the price for a quick decision. We gave him the benefit of the doubt after the designer we were working with insisted he was just eager not to be the contractor that was out of touch. Based on her recommendation we continued on with him. The communication problems continued with frequent miscues resulting in him coming when we explicitly asked him not to and not showing up when we planned for him to. His contract was fairly vague and open to some interpretation. We had to insist that he stop work on our bookcase after we felt that it was botched beyond repair, yet we were still billed for that service and were harassed until it was paid. After paying it and asking that he never call us again he called eight months later asking for a letter of recommendation. While much of his work was good, his communication and understanding of interpersonal relationships seems to be lacking. If you use Brian, we would recommend having everything in the contract be as explicit as possible so you can have some recourse if it doesn?t work out the way you expect .