Retracting Solutions

My wife and I are beyond disappointed with Retracting Solutions. After experiencing fantastic sales, installation and customer service with Renewal By Anderson we have had the misfortune of having to deal with terrible and unfriendly customer service (most notably, president, Janice & representative, Abbey) faulty screens, which (please note the attached photos) have presented very little barrier to the bug world. We have been constantly doubted and questioned as to the bugs breaching these screens and as a result flying throughout our home. When asked if someone could come help assist us and fix this dilemma, Retracting Solutions requested a time change (no problem, even though both my wife and I have two little children and busy schedules) followed by a person who showed up outside of the agreed upon time and never even knocked or called to give us a heads up! The problem was never addressed or talked over. A colossal waste of time. He did manage to vacuum up all of the dead bugs/evidence though. Absolutely incredible. I called to address the ongoing issue and was met with aggressive questioning and condescension. On this call though I was point blank asked, "sir, do you want your money back?" I said, unequivocally, yes! Over one month later, my wife has requested to speak to a manager. Met with silence. I have multiple times emailed both Janice@retractingsolutions.com & Abbey with ZERO response. We are an easy going, middle class family who had saved for years to afford these windows and screens. We just want to be heard & treated fairly. We were promised our money back and now it just seems as if Retracting Solutions is taking advantage of us. A real shame that a quality company like Renewal By Anderson outsourced to this unprofessional company. Take it from us...look elsewhere for screening solutions

Great process from start to finish, excellent product, prompt service, problem-free installation, friendly people.

unknown

Amazing product, and awesome service!

This company was recommended to us by our next door neighbor and we saw their products at a recent home show. They offered exactly what we wanted and had a price that we were comfortable with. The service we received was nothing short of outstanding. Their installer stopped over several days ahead of the installation and left color samples of the frames, so that we were able to get a very close match to our trim. On the day of installation, they arrived when promised, handled everything very professionally and cleaned-up prior to leaving. None of this says nearly enough about the warm, friendly, caring service we received from Janice and her brother, Jonny. They are genuinely nice people to deal with and offer a unique product at a reasonable price.We can recommend them without hesitation and rate them a solid "A" on all counts.

unknown

unknown

It's somewhat pricey, I think, but I am very pleased overall. The tardiness in keeping my appointment (for which I had to call to find out where they were), was explained as an office error and they were very apologetic. If you know what you want and agree on the price on the phone, you can have it all done with one visit and within an hour or 1 1/2 hours because the screens are custom made on the spot with no need to come back for installation, which I found to be a great plus. The website is very helpful. I used a 10% discount coupon I had from Clipper magazine. The warranty is pretty extensive also and covers most everything except the actual screen mesh. I was pleased with the workmanship and friendliness of the installer.