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Watson Steel & Iron Works

Wrought Iron, Welding, Metal Fabrication & Restoration,

About us

We charge per foot for our Railings. Welding services charged per hour. Ask for your Angies List member discount. We have a showroom available if you need design help. FREE ESTIMATE. We do not use subcontractors. Visit our website for design ideas and our "GATE SHOWROOM". We DO NOT DO WOOD FENCES OR PREFAB METAL. WE DO NOT REPAIR WOOD FENCE OR WOOD SPINDALS. We are custom fabricate all our jobs - we measure everything, fabricate and install our own work. NO WOOD PROJECTS (this is here to help you pick the right partner)

Business highlights

56 years of trusted experience

Services we offer

CUSTOM ORNAMENTAL IRON or Aluminum: RAILS, GATES, STAIRS, STRUCTURAL STEEL, MISC STEEL.BUILDING OF STAIRS & WELDINGS. MAILBOXES - MAILBOXES www.watsonsteelandiron.com NO WOOD PROJECTS - NO WOOD FENCES

Services we don't offer

We do not do small welding jobs onsite. We may be able to assist you if you bring it to our shop. Average rail job starts at $350. WE DO NOT DO WOOD FENCE - WE DO NOT DO CHAIN LINK - NO WOOD

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.752 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
0%
3
0%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 52 reviews

Jamie C.
02/2023
1.0
fencing
  + -1 more
Watson iron and steel did our railing for our back porch in 2019. They had to come back and make some corrections, but all in all, we were pleased with their work. We had them come back out a few months ago to measure for our new railing on our front porch. We told the man who came out to literally replicate the railings THEY made to match the back porch exactly. He looked and the back railings, measured the height, the distance between the pickets, etc. I was very clear, and he seemed to understand perfectly… it was simple “just make the exact same thing you made last time.” Yep, got it! Well apparently it wasn’t as simple as it seemed! On the order, they added additional posts instead of screwing into our pillars, and they added twice as many pickets. The communication between the man who came to take our order and the woman who executed the order was obviously quite poor. They told us that they needed to come out and measure again since we didn’t want the additional posts, and even though it was their error, they still charged us an additional fee because they had to make another trip out. We argued endlessly about the fee, but finally gave up and just paid the fee. It was ridiculous. fast forward to today… It still isn’t what we asked for! They did screw the railing into our columns instead of installing additional posts. But we still have twice as many pickets out front as we do in the back. It looks tacky, and after shelling out over $3K for the tiny railing, I hate it. I asked my husband what he wanted to do about it, and he said not to bother because there’s no way they’re going to fix it now that we have already paid them. Isn’t that sad? That we’re not even going to bother trying to work things out with these people because we know they won’t do it. And don’t forget, we’re repeat customers. 🙄 I wish there were more iron companies in and around Charlotte, but sadly, this seems to be the only one. The first picture is our back porch railing. There are 6 inches between the pickets. The second picture is our front porch. There are 3 inches between each packet. They definitely don’t match.
Description of Work: We wanted them to make us a front porch railing that matched the back porch railing they made for us a few years ago.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$3,000

Joe B.
08/2022
1.0
wrought iron
  + -1 more
Not good! Iron railings rusted three weeks after installation! I called Watson Steel and Iron and spoke with Eric, who answered the phone. After describing the problem, Eric was very abrupt and stated that we were on our own after installation. They would not send anyone to come and look at the rust. He said that iron will rust. I told him that properly painted iron will not rust within three weeks! He offered no help, other than telling me where to buy the paint. I do not advise anyone to hire Watson Steel and Iron.
Description of Work: railings for front porch
Rating CategoryRating out of 5

Response from Watson Steel & Iron Works
Thanks for the time you took to provide constructive criticism. You seem to forget we clearly tell customers that Iron will rust and needs maintenance. You signed that statement in your proposal. We offered you a non rusting option but you declined. Sorry you’re not happy. It would take less than 10 minutes for you to do the maintenance.

Laura S.
09/2021
5.0
mailbox repair
  + -1 more
Very well. They knew what was required by our HOA and were very prompt in delivery and installation.
Description of Work: Delivery and installation of a mailbox

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$308

Phil B.
03/2021
5.0
fencing, welding, wrought iron
  + 1 more
Great. Small job, but very professional throughout the process. Quality result. Easy to work with.
Description of Work: Fabricated replacement wrought iron railings for porch after fireplace was installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Steve S.
07/2020
1.0
fencing, wrought iron
  + 0 more
Iron railing rusting after 2 months from installation? Told "that's just the way it is with iron". 2 months is pretty terrible quality. Most people will tell you that if properly painted, iron railings will last for many years. Not these people or their products.
Description of Work: New railings on new home.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0


Response from Watson Steel & Iron Works
Thanks for the time you took to provide constructive criticism. You seem to forget we clearly tell customers that Iron will rust and needs maintenance. You signed that statement in your proposal. We offered you a non rusting option but you declined. Sorry you’re not happy. It would take less than 10 minutes for you to do the maintenance.

Vickie F.
03/2020
5.0
wrought iron
  + -1 more
Everything went smoothly with no surprises! Sierra and Benjamin did a great job explaining the process! Special thanks to Benjamin for help with design! I am very pleased!
Description of Work: Handrails added to front entry, porch and replaced handrails back entry

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Watson Steel & Iron Works
Thanks again for the review

Chris B.
10/2019
5.0
welding, wrought iron, metal restoration
  + 1 more
It went well. Watson Steel and Iron Works came out and measured the damaged railing, gave me a price fairly quickly and called me when it was finished and ready to be installed. They scheduled a date and showed up to install it when they said they would. I had to have the railing updated to meet code. It looks great and was reasonably priced.
Description of Work: I had an iron railing on a porch that was hit by a fallen tree and needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

John F.
07/2019
5.0
welding, wrought iron, metal restoration
  + 1 more
Watson representative first came to take measurements and discuss design. He was very professional and thorough. Watson installers were also very professional, timely and expert in their trade. Extremely pleased with everything including contacts from the office advising when work would be done, etc.
Description of Work: Metal handrail at front steps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Karla C.
06/2019
5.0
mailbox repair, wrought iron
  + 0 more
Great, they were quick to respond and installed in less than normal time! They were so great to work with, very courteous and professional. They installed our neighborhood's mailboxes originally and knew right off which was ours so they could custom make it.
Description of Work: Due to someone destroying our mailbox, we had to get a replacement to meet HOA regs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$353

Mollie L.
05/2019
5.0
wrought iron, metal restoration
  + 0 more
Had no issues. So glad we did it! Glad we chose Watson forbthe installation.
Description of Work: Porch railings installed for safety.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Amy C.
04/2019
5.0
wrought iron
  + -1 more
They were very professional and prompt. Job was done perfectly and in a timely manner. Would highly recommend to anyone who is needing any iron/steel work.
Description of Work: Handrail on pirch

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Response from Watson Steel & Iron Works
Thanks for the review

Derek L.
03/2019
5.0
wrought iron
  + -1 more
Everything well except i was quoted a lower price and when they came out the price increased.
Description of Work: They did some wrought iron step railings for me, they did a beautiful job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John D.
03/2019
5.0
fencing
  + -1 more
Good! They were on time and professional.
Description of Work: They did some rails with 4 steps.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom L.
03/2019
5.0
mailbox repair
  + -1 more
It went very well. They were courteous on the phone call, and materials arrived earlier than anticipated. I would recommend them.
Description of Work: They installed a mail box and a steel post.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen G.
03/2019
5.0
wrought iron
  + -1 more
It was excellent from start to finish.
Description of Work: They put a railing on my front porch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sam R.
03/2019
5.0
wrought iron
  + -1 more
They did excellent work. Their quotes were clear, the execution of the job was timely and we would hire them again!
Description of Work: They did 3 iron railings for us. One from the backyard down to the walk in basement and 2 iron railings on our front steps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leah C.
03/2019
5.0
wrought iron
  + -1 more
It was easy. I called them, told them what I needed, and it was installed the day the promised.
Description of Work: They put in a new mailbox.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann M.
03/2019
5.0
welding, wrought iron, metal restoration
  + 1 more
Watson was very friendly and professional from the initial contract, to the measurement, to the quote, to the installation, to the follow up. While at my house I was able to see some handrails they had made of other customers. The workmanship was exceptional. I would give them an A+ if I could. It would be great if all contractors were this easy to work with.
Description of Work: Install a handrail

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Susan L.
01/2019
5.0
wrought iron
  + -1 more
Extremely pleased with the entire project.
Description of Work: Needed hand rails crafted and installed by front door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Watson Steel & Iron Works
Hello. Thanks for the great review. Our team will be happy to see it.

Brenda H.
01/2019
5.0
wrought iron
  + -1 more
They went to great lenghts to accommodate us. We needed a small amount of brick repair work done before the rest of the railing could be completed and it took awhile to find a brick mason to tackle this. Watson worked with us patiently throughout the whole process. They were always polite and helpful. We love our new railings! They did an outstanding job at a reasonable price. We will choose them again whenever we need this type of work done. Thank you Watson!
Description of Work: Install railings surrounding front porch and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Watson Steel & Iron Works
Hello. Thanks for the great review. Our team will be happy to see it.

Eric H.
12/2018
5.0
wrought iron
  + -1 more
Absolutely beautiful! Everyone was professional, knowledgeable and helpful from start to finish.
Description of Work: Iron stair railing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Watson Steel & Iron Works
Hello. Thanks for the great review. Our team will be happy to see it.

William and Amy J.
10/2018
5.0
welding, wrought iron
  + 0 more
Exceptional company to work with. Professional from start to finish. I would hire again without hesitation.
Description of Work: Steel railing built and installed on stairs to my backyard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Watson Steel & Iron Works
Hello. Thanks for the great review. Our team will be happy to see it.

Holli C.
09/2018
5.0
wrought iron
  + -1 more
We needed handrails installed because our porch was high enough you could fall off but not high enough to meet “code” for a builder. My husband has been very ill and the two needs made up our minds that it was a good decision to add this to our porch. We since have received many compliments and we are highly satisfied with every aspect of the process. I would highly recommend this company to anyone. They listened to our needs and wants and provided excellent service all the way around.
Description of Work: Handrail installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Watson Steel & Iron Works
Thanks so much for the kind review. It was great working with you.

Teresa D.
09/2018
5.0
welding, mailbox repair, wrought iron
  + 1 more
Job went perfect! We have used Watson Steel and Iron Works LLC many times times over the years. After a drunk driver destroyed our custom mailbox in 2016, we had them make our new mailbox. We loved it so much when we moved in 2017 we had them make another one just like it for the new home. And when our daughter built next door to us, we had them make another as a house-warming gift. YES! They are that good! The Dye's of Union County, NC
Description of Work: New Ironwork mailbox

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$465

Margaret B.
08/2018
5.0
wrought iron
  + -1 more
Excellent. They were punctual, delivered as promised. Rail is very high quality and installers did a perfect job. Cost was a little higher than I expected but you get what you pay for. Very happy and would definitely call again.
Description of Work: Stair rail on front porch steps

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Watson Steel & Iron Works
We really appreciate the kind words and your business. Thanks again for taking the time to post a review and recognizing our team.
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Contact information

3624 Gribble Rd, Matthews, NC 28104

http://www.watsonsteelandiron.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 12:00 PM

Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Wrought Iron,
Welding,
Metal Fabrication & Restoration,
Fencing,
Mailbox Repair,
Fencing Driveway Gates

FAQ

Watson Steel & Iron Works is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 12:00 PM

Watson Steel & Iron Works accepts the following forms of payment: Check,MasterCard,Visa
Yes, Watson Steel & Iron Works offers free project estimates.
No, Watson Steel & Iron Works does not offer eco-friendly accreditations.
No, Watson Steel & Iron Works does not offer a senior discount.
No, Watson Steel & Iron Works does not offer emergency services.
Yes, Watson Steel & Iron Works offers warranties.
Watson Steel & Iron Works offers the following services: CUSTOM ORNAMENTAL IRON or Aluminum: RAILS, GATES, STAIRS, STRUCTURAL STEEL, MISC STEEL.BUILDING OF STAIRS & WELDINGS. MAILBOXES - MAILBOXES www.watsonsteelandiron.com NO WOOD PROJECTS - NO WOOD FENCES
We do not do small welding jobs onsite. We may be able to assist you if you bring it to our shop. Average rail job starts at $350. WE DO NOT DO WOOD FENCE - WE DO NOT DO CHAIN LINK - NO WOOD

Contact information

3624 Gribble Rd, Matthews, NC 28104

http://www.watsonsteelandiron.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 12:00 PM