Watson Steel & Iron Works

Watson iron and steel did our railing for our back porch in 2019. They had to come back and make some corrections, but all in all, we were pleased with their work. We had them come back out a few months ago to measure for our new railing on our front porch. We told the man who came out to literally replicate the railings THEY made to match the back porch exactly. He looked and the back railings, measured the height, the distance between the pickets, etc. I was very clear, and he seemed to understand perfectly… it was simple “just make the exact same thing you made last time.” Yep, got it! Well apparently it wasn’t as simple as it seemed! On the order, they added additional posts instead of screwing into our pillars, and they added twice as many pickets. The communication between the man who came to take our order and the woman who executed the order was obviously quite poor. They told us that they needed to come out and measure again since we didn’t want the additional posts, and even though it was their error, they still charged us an additional fee because they had to make another trip out. We argued endlessly about the fee, but finally gave up and just paid the fee. It was ridiculous. fast forward to today… It still isn’t what we asked for! They did screw the railing into our columns instead of installing additional posts. But we still have twice as many pickets out front as we do in the back. It looks tacky, and after shelling out over $3K for the tiny railing, I hate it. I asked my husband what he wanted to do about it, and he said not to bother because there’s no way they’re going to fix it now that we have already paid them. Isn’t that sad? That we’re not even going to bother trying to work things out with these people because we know they won’t do it. And don’t forget, we’re repeat customers. 🙄 I wish there were more iron companies in and around Charlotte, but sadly, this seems to be the only one. The first picture is our back porch railing. There are 6 inches between the pickets. The second picture is our front porch. There are 3 inches between each packet. They definitely don’t match.

Not good! Iron railings rusted three weeks after installation! I called Watson Steel and Iron and spoke with Eric, who answered the phone. After describing the problem, Eric was very abrupt and stated that we were on our own after installation. They would not send anyone to come and look at the rust. He said that iron will rust. I told him that properly painted iron will not rust within three weeks! He offered no help, other than telling me where to buy the paint. I do not advise anyone to hire Watson Steel and Iron.

Very well. They knew what was required by our HOA and were very prompt in delivery and installation.

Great. Small job, but very professional throughout the process. Quality result. Easy to work with.

Iron railing rusting after 2 months from installation? Told "that's just the way it is with iron". 2 months is pretty terrible quality. Most people will tell you that if properly painted, iron railings will last for many years. Not these people or their products.

Everything went smoothly with no surprises! Sierra and Benjamin did a great job explaining the process! Special thanks to Benjamin for help with design! I am very pleased!

It went well. Watson Steel and Iron Works came out and measured the damaged railing, gave me a price fairly quickly and called me when it was finished and ready to be installed. They scheduled a date and showed up to install it when they said they would. I had to have the railing updated to meet code. It looks great and was reasonably priced.

Watson representative first came to take measurements and discuss design. He was very professional and thorough. Watson installers were also very professional, timely and expert in their trade. Extremely pleased with everything including contacts from the office advising when work would be done, etc.

Great, they were quick to respond and installed in less than normal time! They were so great to work with, very courteous and professional. They installed our neighborhood's mailboxes originally and knew right off which was ours so they could custom make it.

Had no issues. So glad we did it! Glad we chose Watson forbthe installation.

They were very professional and prompt. Job was done perfectly and in a timely manner. Would highly recommend to anyone who is needing any iron/steel work.

Everything well except i was quoted a lower price and when they came out the price increased.

They did excellent work. Their quotes were clear, the execution of the job was timely and we would hire them again!

Good! They were on time and professional.

It was easy. I called them, told them what I needed, and it was installed the day the promised.

It was excellent from start to finish.

It went very well. They were courteous on the phone call, and materials arrived earlier than anticipated. I would recommend them.

Watson was very friendly and professional from the initial contract, to the measurement, to the quote, to the installation, to the follow up. While at my house I was able to see some handrails they had made of other customers. The workmanship was exceptional. I would give them an A+ if I could. It would be great if all contractors were this easy to work with.

Extremely pleased with the entire project.

They went to great lenghts to accommodate us. We needed a small amount of brick repair work done before the rest of the railing could be completed and it took awhile to find a brick mason to tackle this. Watson worked with us patiently throughout the whole process. They were always polite and helpful. We love our new railings! They did an outstanding job at a reasonable price. We will choose them again whenever we need this type of work done. Thank you Watson!

Absolutely beautiful! Everyone was professional, knowledgeable and helpful from start to finish.

Exceptional company to work with. Professional from start to finish. I would hire again without hesitation.

We needed handrails installed because our porch was high enough you could fall off but not high enough to meet “code” for a builder. My husband has been very ill and the two needs made up our minds that it was a good decision to add this to our porch. We since have received many compliments and we are highly satisfied with every aspect of the process. I would highly recommend this company to anyone. They listened to our needs and wants and provided excellent service all the way around.

Job went perfect! We have used Watson Steel and Iron Works LLC many times times over the years. After a drunk driver destroyed our custom mailbox in 2016, we had them make our new mailbox. We loved it so much when we moved in 2017 we had them make another one just like it for the new home. And when our daughter built next door to us, we had them make another as a house-warming gift. YES! They are that good! The Dye's of Union County, NC

Excellent. They were punctual, delivered as promised. Rail is very high quality and installers did a perfect job. Cost was a little higher than I expected but you get what you pay for. Very happy and would definitely call again.