TruGuard

Painted all interior. Repaired exterior vinyl siding. Repaired windows, ceilings, and obviously for the price much more. They did a great job. Great communication. High quality. Will use them again

It went exceptionally well! Tru Guard was able to reach the company that originally installed the custom windows prior to me purchasing the house, I was very impressed and we were able to get the latest improvement on that custom style. The latest style is engineered to last through all weather conditions up to and beyond 20 years. The contact person Christian Moon fully understood our intentions and sought to meet our expectations. The project supervisor was very personable and definitely stayed on site, making sure every thing was done correctly and not complete until my wife and I were completely satisfied. If we have additional issues with the house in any other areas we definitely will consider contacting them.

Not too well. No additional costs. They really didn't return phone calls and a lot of confusion on there end. Interactions were less than desirable by the end. I ended up having to hire someone else to fix the job in the end.

Outstanding work from start to finish. Every individual I worked with was professional, timely and displayed excellence in everything they did. Will definitely be using them again.

The TruGuard contractors had exceptional attention to detail, were very caring, responsive and punctual.There was great communication and they seemed to really care about doing the job well - which they did!

The project took four weeks to complete, with some weather delays and other things beyond the contractor's control During most of the time, the heat was extreme, but the crew worked tirelessly and efficiently. I would use TruGuard again and would recommend the company without hesitation.

Company sent someone out for estimate but never returned or called for a quote or to schedule. I called again to ask why they did not call to scheduled, they took my name and still never called back. I guess they did not think $450 dollars was worth the effort. I spent a lot of time trying to search for someone to do this and is was a waste of my time. #UPDATE# Company called me after this review and stated that the scheduler lost my information. They were very apologetic and finally scheduled and appointment. When appointment time came no one showed up to do the work. When I called and emailed the excuse was that they had the wrong cell phone number, so the installer cancelled the appointment. My response was "the installer could have still shown up at the address" They said they were looking for another installer and I told them to forget it as I was sick of the hassle for such a simple job. Also I am sick of giving money for bad customer service, unreliable contractors, and incompetence. If you want to be completely frustrated with a company and get nothing done, use TruGuard Construction Group

Everything went surprisingly well, surprising because I have had many contractors in the past whose work and attitude was not as professional as that of TruGuard's people. At one point, while having a tile floor laid, the owner came by and, though I could see no problems, he saw something he didn't like and had the work redone. I liked always having a supervisor here or nearby, and I was kept updated daily with what was done and what was to be done the following day. I always felt that my wishes and concerns were important and I have and will continue to highly recommend them

It was a wonderful experience. The company promptly called me back to set up an appointment and provided me with information on the company and a picture of the representative Christian Moon in advance. Christian arrived on time and provided advice on fixing an existing window by going back to the manufacturer. He also provided advice on other avenues I could take if replacing the sash did not fix the problem. It was such a pleasure to work with someone that was knowledgeable and courteous after having a previous less than stellar experience with another Charlotte Builder. I would definitely contact this company for remodeling needs in the future.

If I ever open a business, I'm going to find Christian Moon and hire him on the spot. Christian was prompt, courteous and efficient on his visit to measure the roof and gutter. The next day he provided me a competitive quote that was neither the highest nor the lowest. Before I could compare the estimates of the four companies I contacted, I asked for additional estimates on replacement windows. Christian was again, prompt courteous and efficient bringing with him a window supplier with sample windows. Christian was diligent in staying in touch, offering any additional information, without being pushy or aggressive, EVER! The ONLY reason I didn't use Truguard Construction Group is that before I could make the final decision, one of the four companies promoted an Angie's List special which lowered their price $5,000. Even then I still considered paying more just to get the quality of service Christian and Truguard represented.

Pleased with them but ended up having two leaks and I was not happy with the way they were repaired.

The job went very well. No problems, on time and a great clean-up. All bushes and flowers were covered and windows protected. The crew did a great job and the job was completed in one day. I would recommend TruGuard Construction Gp. to anyone putting on a new roof.

We were extremely impressed. All aspects - from the super-professional proposal, to the scheduling of our desired date to start, to the ordering of supplies, to the set up for online job tracking, to the actual work, were handled extremely professionally. Despite being the high cost bidder (we had 3 bids), we decided that reroofing is not something to scrimp on. Job was estimated to take 3 days and, despite a 1/2 day rain delay, work was completed in 2 days total. They even came back a few days later, after a bad rainstorm, without asking, to check for leaks and to reroll the driveway to check for nails a second time. We also had some special needs - in-ground pool nearby, screened porch overlooking the pool which also had to be reroofed, solar panel just below the roof, shrubbery not to be damaged - all was handled with great care. Cleanup (very important) was done expertly. All workers arrived on time and all appointments were made in a timely fashion. Kudos to the team - Tyler, Brian and James!

Replacing inaccurate or unclear review that was entered by someone over the phone. MY review: I had a great experience. The person who performed the work seemed to be very thorough. Since he was a contracted worker, I don't know if my excellent rating represents the company as a whole, but does represent my experience.

Did a great job! Very nice to deal with.

There were no troubles with scheduling. Their pricing was very reasonable. They painted two coats on all the walls and clean-up was fine. They did a great job overall.

My experience with them was absolutely perfect. They were excellent. Our porch roof is really odd. It was built on to the house. It's very hard to do any work up there. They had to come back three times. But the magic thing about all of it was that they never once asked us for money until it was completely to our satisfaction. What they had to do was very complicated. It took several tries, but they kept working on it. Every time we called them, they were right back out here. As far as the contractor goes, I would say they were pretty much perfect. Theirdiligence in following up with us and making sure that we were satisfied stood out. I have never ever had that before. They were very good about everything. I can't say enough good things about them. It was a really hard job; we knew it was going in. They quoted us on the money. Even though they had to come back so many times and redo and re-fix to make it where it worked, they only charged us what they quoted us. I would tell others to call them if they needed any work done. With regard to price, they were reasonable. If we come up with anything else like that, we would use them again in the future.

I was very pleased with their work. They did everything they said they would do.

The guys did a great job. They did a fine job.

Very responsive and professional. Team was able to complete the entire roof in a day and a half. The quality of their so far seems top notch. The price was very competitive and the team will work with your insurance company if needed. Team also was able to look at a few window issues. Extremely knowledgeable. I wouldn't recommend any other company to replace your roof.

The contractor was very courteous and on time. The work was excellent. We had a problem with the Hardiplank finish (which was not the fault of the contractor) and some of the boards had to be taken back off the house. They took them off and replaced them. I still was not satisfied with the finish and they took them off a second time.They did whatever it took to satisfy me without hesitation. Hardiplank got the finishing process corrected and all the future boards were great. A lot of contractors would have gotten upset for losing more than a days work due to having to replace the boards but not these guys. They were going to make things right. Also these guys will not cover up any problem areas that might be on your house when the old siding comes down. I had several rotten areas they could have just covered up and moved on. Instead they showed me all of them and let me decide to have them fix it or not. Go ahead and let them do the repair work. It is probably half the price someone else would charge to come over and do the repairs. And these guys will do it right. I was more than satisfied with the outcome and I can be hard to please. These guys were great. Thanks Darryl and Christian.

We were very happy with the work performed by Truguard Construction Group. Chris Hanson was our Renovation Consultant and Darryl was the Production Manager. Chris was exceptional in helping us navigate with the insurance process. He was very professional, knowledgeable, and extremely patient as we made decisions on roofing products, gutter colors and size, and extended manufactures warranties. Chris was available throughout the entire process with any questions or concerns we had and was a pleasure to work with. Darryl oversaw the installation and coordination of the work performed and did a great job cleaning up everything when the roof was finished. Our property was left much cleaner compared to the roofing companies that our neighbors used. Darryl was responsive with any needs we had. They were very careful to make sure that our property and our neighbors did not have any damage from the work performed.

My home suffered ice storm damage, just two weeks after my entire exterior had been painted, in May. The thought of a messy construction job ruining my expensive paint job, was upsetting, so I wasn't in a hurry to start the claim process. Most homes in my neighborhood had damage to their roofs, siding, etc. Almost overnight roofers were coming "out of the woodwork", many of them from out of town seeking work. One such company did a neighbor's home. As I watched the process, I knew that this was not the type of company I would do business with. After meeting with the insurance company adjuster it was confirmed that I had quite a bit of damage to the home. I read the reviews of TruGuard Construction Group on Angie's List, as well as the rave reviews that some of my neighbors had given them, after their repairs were completed. I met with a few other firms, but was most impressed with TruGuard . I was able to meet with one of their representatives within two days of my phone call. He came at the prearranged time, did his own complete inspection of the property and explained in detail, what the entire process would be like. I was also shown a sample of what their "line by line" itemized proposal/contract would look like. There was none of the high pressure sales techniques or the aloof disinterest that I had encountered with a few other companies. I was assured that my every request would be honored. The company's aim is to make the customer satisfied. I received TruGuard's itemized proposal and decided to go forward with them. I cannot praise them highly enough. The old roofing material was torn off and the new installed, in one day. The crew was neat, quiet and professional. The next day another crew replaced the gutters/downspouts. Later on, my porch was re-screened, repairs made to my window frames and a new garage door installed. All of the workmen were respectful of me, my property and the neighbor's property. Every member of the supervisory staff is exceptional. Not only are they professional in every way, but they are warm and friendly people as well. My on site manager never left the premises on any day that work was being done. He insisted that everything be PERFECT. This is a totally customer oriented firm that takes pride in what they do. I highly recommend them.

After a hail storm, I needed a company to replace my roof, siding, gutters, downspouts and two windows and screens. I found Truguard on Angie's List where they have an A rating. Christian Moon came out soon after I called. He was friendly, professional, and took the time to explain the company to me and give me information/brochures. Information with satellite image of my home with costs and options was sent to me. Christian promptly responded by email to any questions I had. After I decided on Truguard, he came out to finalize the contract. Work started within two weeks, first the roof was completed within two days. Gutters and downspouts were replaced. The site manager James was friendly and professional. All went well with work crew. The yard was cleaned up well with no damage. Screens were repaired and delivered. The two windows that had holes in the frame were patched where you can't see the damage. Truguard aimed to please and accommodate. I highly recommend Truguard.

The crew showed up promptly every day and kept the work site as clean as possible. Every concern we had was addressed in the most professional manner. Daryyl Rodgers, the project manager, went above and beyond to make sure that we were happy with the job (and he continues to do so as we're having a small issue with one of our windows). I was really surprised at the level of TruGuard's customer service and the quality of their work and would highly recommend them. After they finished the job, my neighbor decided to go with TruGuard for a complete siding replacement himself -- he was very happy with their work as well. Our neighbors continue to comment on how great our house looks now!