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TruGuard

Roofing, Siding, Windows,

About us

Our mission is risk free home improvement. A quality outcome is the result of a rigorous process. TruGuard has designed, staffed, and implemented the most thorough and careful processes in the industry. From our initial call to the completion of your project, we have a process in place that will simplify your experience and make sure you’re happy with the renovation. Also, a TruGuard relationship doesn’t end when our crew leaves. Every TruGuard project comes with a manufacturer and workmanship warranty for peace of mind.

Business highlights

17 years of trusted experience

Services we offer

Roofing, Siding, Window, & Gutter Installation. Interior & Exterior Painting.

Services we don't offer

Handyman, Home Inspection, Interior Remodeling, Kitchen Renovation.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.8225 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
4%
3
3%
2
1%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 26-50 of 225 reviews

Joe M.
10/2017
5.0
siding, woodworking, house painters
  + 1 more
They did what they said, when they said, for the price they said. The result was what I expected.
Description of Work: Replaced deteriorated Masonite siding on a high wall of house above a lower roof. Replaced siding and trim with cement board.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from TruGuard
We're so glad that you are satisfied with the recent work we completed for you and sincerely appreciate your business. Thanks for the Grade A review and please contact us again for any future home improvement needs. Thanks again! Andy, TruGuard Customer Service Team [Phone Number Removed]

Thomas L.
08/2017
5.0
roofing
  + -1 more
Unfortunately rain delayed the start of the project, but the manager let me know at 6am if it was going to happen which was nice. Team was at house at 7am and managed the entire roof in one day and left at 8pm.
Description of Work: New roof replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from TruGuard
We do apologize for the rain delay but are extremely pleased that we were able to finish the job for you in a timely manner and to your satisfaction. We sincerely appreciate the opportunity to have served you and hope you will consider us again for any future home improvement projects. Thanks for the "A" Grade and thanks again for your business! Andy, TruGuard Customer Service Team 704-544-0455

Linda S.
06/2017
5.0
roofing
  + -1 more
Ricky Williams, the project manager, came on time with another worker a few days after the original inspection to do the work. They were on the roof for about 2 hours and did a very thorough job. He showed me the compromised pipe boots and, from what I could see, the roof looked pretty good. All 3 people I dealt with or spoke to over the phone at TruGuard Construction Group were very nice and quite professional. I have used this company in the past and wouldn't hesitate to call them again when needed.
Description of Work: I noticed a small water stain on my bedroom ceiling. Chris Hanson, came to inspect the roof and determined that I needed to replace all the existing pipe boots, replace some shingles and caulk open joints on rear elevation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$599

Response from TruGuard
Thank you so much for your positive review and letting us be of service to you again. We sincerely appreciate your loyalty and repeat business. Ricky and the entire TruGuard team will be very pleased to read your kind comments which will be passed on. Until your next project, Thanks again! Andy, TruGuard Customer Service Team 704-544-0455

Jim B.
06/2017
5.0
siding, woodworking, house painters, doors
  + 2 more
Excellent workmanship, staff, and service.
Description of Work: Hardie plank siding and trim. Entry door and sidelights.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruGuard
That is fantastic to hear! Thank you so much for the positive feedback and taking the time to give us your review. We sincerely appreciate your business. Should you need our services again, please do not hesitate to give us a call. Thanks again! Andy, TruGuard Customer Service Team 704-544-0455

Emily D.
04/2017
5.0
roofing
  + -1 more
Went well - the sales guy was very responsive.
Description of Work: New roof and gutters

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from TruGuard
Thank you so much for taking the time to give us your review and we sincerely appreciate your positive feedback and business. We look forward to serving you again for any future projects so please don't hesitate to give us a call. Thanks again! Andy, TruGuard Customer Service Team 704-544-0455

Chris C.
04/2017
5.0
decks, remodeling, roofing, woodworking, house painters
  + 3 more
We are very pleased ...and highly recommend Truguard. The craftsmanship, care and concern demonstrated by the various crews (especially the "install" crew) was just awesome ! All were capable, prompt, hard-working and the attention to detail was terrific.
Description of Work: Truguard removed the old masonite siding and trim on our house and replaced it with James Hardie plank... as well as painting that which was not replaced (windows & porches).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruGuard
And we are more than pleased with your very kind words and fantastic feedback! The fact that you would highly recommend us is truly appreciated and we thank you so much for your business. We will be sure to pass on all of your comments to the TruGuard management and make sure the "install" crew gets an extra pat on the back. Thanks again and please keep us in mind for any future projects. Andy, TruGuard Customer Service Team 704-544-0455

Eric J.
04/2017
5.0
gutter repair, siding
  + 0 more
It went great in every category. excellent company to deal with.
Description of Work: Cedar siding replaced with Hardie siding. Gutters removed and rotted boards replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruGuard
Thank you so much for the positive feedback and taking the time to give us your review. We are so glad that you were pleased with the work our team provided and sincerely appreciate your business. Should you need our services again, please do not hesitate to give us a call. Thanks again! Andy, TruGuard Customer Service Team

David O.
04/2017
5.0
house painters
  + -1 more
They were awesome. The estimate worked out fine. Their presentation and everything is awesome. Everything has been great. I choose them because I like the guy, Steve, that came out.
Description of Work: They did the estimate. They haven’t done it yet because of my finances.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from TruGuard
We sincerely appreciate your positive feedback and will be sure to let the TruGuard team know that you were very pleased with the estimate. Please do not hesitate to contact us if and when you are ready to move forward with the project. Thanks again and we look forward to serving you in the near future. Andy, TruGuard Customer Service Team 704-544-0455

Frances R.
02/2017
5.0
house painters
  + -1 more
Service is wonderful and do courtesy inspection. They also do home repairs and have done a good job.
Description of Work: .Exterior painting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Allene D.
02/2017
5.0
replacement windows
  + -1 more
We wouldn’t have called them back if we had expected anything less.
Description of Work: Replaced windows.
Rating CategoryRating out of 5
Yes, I recommend this pro

Allene D.
02/2017
5.0
replacement windows, egress windows
  + 0 more
They were very professional and price was fair. Got the job done and punctual, no fooling around and got to work.
Description of Work: Replaced windows in house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Harry O.
02/2017
5.0
replacement windows
  + -1 more
From start to finish, they were excellent. The communication, workmanship and follow up were just great. I highly recommend them and will use them again!
Description of Work: New windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ashley H.
01/2017
5.0
siding, house painters
  + 0 more
They did an exceptional job from start to finish. From our first contact, through estimate, and getting the work completed. They did an exceptional job. The communication was amazing.
Description of Work: They did siding repair and painting for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathie B.
12/2016
5.0
gutter repair, replacement windows, house painters
  + 1 more
I liked everyone I dealt with from the sales rep to the project manager. The window contractor impressed me with his crew's professional installation. Everyone seemed focused on customer satisfaction. I wasn't entirely pleased with the job of painting the doors, but I think there were other issues involved. The painter sent his crew out twice and I'll have to commend them on their efforts. Any glitches that surfaced during the job were quickly and efficiently addressed. Overall, I'm very pleased and happy that I wasn't trying to organize the work flow myself which would have been a huge headache.
Description of Work: Windows replaced, gutters with leaf guard replaced, exterior house trim painted.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$19,000

Lourdes T.
11/2016
1.0
roofing
  + -1 more
I am having trouble on all the three roofs. They just took off the old roofs and put in the new ones, just like that. While replacing the roofs, they assumed that the the structure was already level. When we called them back out to fix the issue of water seating on the roof, they asked us to pay a whole lot more for a technicality they should have taken care of. They then went up the roof and knocked three holes through the roof and let the water through the pipe. They said they had it inspected but they lied. So when I sought to verify with the authorities, they sent someone who clarified I didn't have a permit and therefore pronounced I was in violation, which I did not know about. This violation does not go against the roofing company but against me and my company. There were two more such violations. For when they pulled up my heat pumps at the main construction, and the pipe they put in. The roofs still leak and we are going to court with that. I would not use them again.
Description of Work: They completely replaced two roofs and repaired one for us.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


Bob I.
11/2016
5.0
gutter repair, siding, woodworking, house painters
  + 2 more
Excellent. While the quote was slightly higher than several competitors the detailed presentation provided lots of confidence that they would do a great job. I received daily updates via a web site and the project manager was great in giving me information when they came across issues and made helpful recommendations. The crew always arrived on time and were extremely neat. If I had another major project I would not hesitate to call them.
Description of Work: Entire house was resided with Hardiplank, new gutters installed, replaced sections of rotted facia and window trim

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28,000

Dave D.
10/2016
5.0
gutter repair, masonry, siding, replacement windows, woodworking, house painters, interior painters, doors
  + 6 more
TruGuard are true professionals, truly nice and truly amazing. Angie's List really helped us this time. We purchased a house and during the inspection period realized we had some rot issues with the siding, needed gutters changed out the front door configuration to one with side lights, and wanted to change the front porch from side entry to a front entry and change the awning over the back porch to something that was simple yet more effective. TruGuard helped with all of these projects and more. From my first contact they were responsive. Tyler met us at the house and we walked around and discussed the issues. For the quote, they presented us with a full project presentation with our Hardie Plank siding choices shown on a color rendering of what the house would look like after the upgrades. All details were considered and while the price was a bit more than we initially figured, we realized they would be the project managers and handle all the details and we would not have to worry about how and when the project would be complete or if it would be completed. One part of their process that I really like is they sent us a daily update with pictures of work done and when they ran into the spots of rot, we could see what was behind the siding and what needed to be fixed. We could also approve those fixes on this app, so we did not have to be there in person and we knew exactly what the extra cost would be. While it was never fun getting a notification about new spots of damage, it was helpful to know it was being addressed and how much it would cost. We had one spot that was difficult to get to so they could only estimate time and materials, but they were very efficient and the cost was not out of line. Our project was pretty extensive and the house is on a corner and it so happens that a lot of school buses stops are on this corner. The upside of that is all our new neighbors, most we met when we finally were able to move in, not only enjoyed following the process, but they also continually complimented the workers, the project, the professionalism of the workers and made us feel even better about TruGuard. This review is going to be long because they did a wonderful job and if you are doing a small or an extensive project like we did, you should know about the company you hire. Other reasons we hired TruGuard. One crew works on your house (for siding) and they stay on the same project till it is done. They don't sub out this work and they have a project manager and a crew manager and the crew manager is onsite with the guys all the time. Their trucks are clean and while we had a couple in front of the house during the project, they take care where they are parked so they don't block other neighbors. They also use a newer porta potty and waste bin combination that is a newer concept in Charlotte, but combines both things that need to sit in your driveway and often cause a lot of issues with homeowners. I will pause her and say we did not move in this house until the majority of the work was completed. We needed to get the house painted on the inside too, so had a lot of changes happening at one time, so delayed moving in. Also, once they removed and replaced the front door, we also had to wait for the front steps to be changed, which meant the masonry work had to be done towards the end of the project. The subcontractors for masonry and gutters did a fantastic job too and I can see why TruGuard uses them for projects. The crew. They were professional, helpful and it was great to get to know them a little. Darryl and Eddie knew what to do, how to do it and how to get it done in a timely manner. They both took care of big and little details and any issues that arose during the project. If we saw something and had questions, they had a ready, logical answer. If they did not know, they found out quickly what could work in the situation. They are a preferred Hardie Board provider and they stand behind their work. At the end of the project, since we picked the pre-painted boards, they do come back after washing the house and touch up any places that might have any issues. We are very happy with the Hardie product and know we will have many years of comfort and stress free living. They fixed the issues with the outside of the house and since the house is 32 years old, we knew that once fixed, we would add value, safety and comfort to the house. It was a very large project, but one we won't have to do again and TruGuard will stand behind their work
Description of Work: Siding, gutters, porticos, paint, front door change, change one window, light electrical.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80,000

tobi C.
08/2016
5.0
gutter repair, roofing, siding
  + 1 more
Professional and and courteous through the entire process from consultation throughout working time. They came on time, delivered finished project within time they anticipated. The communication during the installation was fantastic. We would recommend they over and over again.
Description of Work: Tru Guard installed vinyl siding on our house. Superb in every way. They tore old wood siding down; put aluminum coil on all exterior wood; closed up existing gable vents then installed soffit venting: covered house in house-wrap; installed new gutters and downspouts; did some shingle repair; installed new exterior lighting fixtures; and cleaned up work site beautifully.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

tobi C.
08/2016
5.0
gutter repair, roofing, siding
  + 1 more
Professional and and courteous through the entire process from consultation throughout working time. They came on time, delivered finished project within time they anticipated. The communication during the installation was fantastic. We would recommend they over and over again.
Description of Work: Tru Guard installed new vinyl siding on our house. Superb in everyway. They tore old wood siding down; put aluminum coil on all exterior wood; closed up existing gable vents then installed soffit venting: covered house in house-wrap; installed new gutters and downspouts; did some shingle repair; installed new exterior lighting fixtures; and cleaned up work site beautifully.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LEONARD C.
08/2016
5.0
siding, house painters
  + 0 more
Excellent. Professional crew. They showed up early and worked late except for one day when it started raining hard in the P.M. I have had contractors, in the past, start a job and then leave to work somewhere before finishing my job. That did not happen with this crew. TruGuard kept me up to date on what they would be doing and when. Communication personally, via email, and web site were excellent. They exceeded expectations.
Description of Work: Replace wood siding on house with concrete fiber siding. The job required tearing out old siding, taking down the gutters and putting them back after repairs, repairing several areas, adding sheeting, putting up concrete siding, boxing around the top, painting to match the rest of the house, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Audrey V.
08/2016
5.0
drywall, remodeling, roofing, replacement windows, woodworking, home remodeling, interior painters
  + 5 more
This is THE BEST company to work with! It was a joy to have so much work in my home done without any complaints or unhappiness on my part. I have never been so satisfied. I loved having my own project manager to communicate with, as well as an electronic record of the work as it was occurring.
Description of Work: Roofing, enclosing a screened porch, interior painting (including kitchen cabinets), tile flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Tina Y.
07/2016
5.0
roofing
  + -1 more
Tru Guard is an excellent company to work with. We had a roof replaced by them. We worked with Christian and James. They were prompt, professional and very helpful. We even had a personalized brochure with our info and a website to see the progress of our roof. Their teams were courteous and they tried to accomadate to our schedule. We were happy with the results. Even though our hoa had a lot of rules, they tried their best to give them samples and help. I don't know how many times I had to contact Truguard for something because we had to make sure we're within our hoa guidelines and they were very professional and helpful. I would definitely recommend Truguard to replace your roof. Their honesty, integrity and professionalism shines far above other companies. Thanks for doing a great job!
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James M.
05/2016
5.0
siding, gutter repair
  + 0 more
I've worked with TruGuard for my new roof in 2013 and based on that experience, knew I'd have them bid on the siding work. They did bid on that work in 2014, but we were unable to move forward with the work due to other priorities. Christian Moon came out back in 2013, 2014 and 2016. He's great to work with and it is good to see people remain with a company for many years. It reflects well on the company itself. Darryl was our project manager and we couldn't be happier with his work ethic and professionalism. Communication was excellent. Everything explained well and details of any items needing attention were pointed out to us. We had TruGuard remove all of the old sheathing from under the old Masonite since it was Therma-Ply (garbage cardboard under garbage cardboard) and had the entire home sheathed in 7/8" OSB. That added some time to the project but needed to be done in my opinion. Other minor things came up but were handled just perfectly. The crew were always on time and cleaned up after each day. If any concerns were raised, they were always handled appropriately and timely. We will likely have TruGuard handle replacing out deck as soon as we are able. Just a great company with great people. Something to keep in mind, They are very detail oriented and little things that other companies don't do, these guys do. For example: bed moldings, sturdy-mounts, flashings, and OSI Quad-Max caulking. TruGuard does everything correctly and with longevity in mind where others will take shortcuts, TruGuard does it right. Right sometimes costs more but will be worth it in the end. A+++. Thanks, everyone.
Description of Work: Removal of Masonite siding, trim boards, gutters and downspouts. Replaced with all new James Hardie siding, trim and gutters/down spouts. Additional change order work where needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

Walt S.
04/2016
5.0
siding
  + -1 more
TruGuard was awesome from the beginning. John was on-time for our estimate appointment, was knowledgeable, courteous, and quick with follow-up answers. The provided written estimate was professional, detailed, and provided information that has helpful in quickly getting the project approved by our HOA. The hand-off from the estimate to the project phase was seamless. Every aspect of what would happen was explained prior to the project start. There were no surprises or wondering what would happen next. Darryl and his crew were punctual, courteous, and kept the job site neat. At the end of everyday the site was tidied up so our property look neat even though it was under construction. A daily log with pictures was provided on a secure webpage and via email. Change orders coul also be reviewed and approved via the webpage. It was very convenient. Upon completion, we walked the job with Darryl and Carlos to create a punch list for touch-ups. Both Darryl and Carlos were marking items my wife and I did not even notice. The attention to detail and desire to make things right was evident with all members of the TruGuard team. We look forward to the punch list being completed in a day or two. Our house is looking great now and will only improve when the very small list of touch-ups is complete. We are very happy with our selection of TruGuard Construction Group.
Description of Work: We had our vinyl siding replaced with James Hardie boards. The vinyl siding was removed, new house wrap installed, windows and doors resealed, and approximately 4600 sq. ft. of new siding installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$26,000

David M.
04/2016
3.0
house painters
  + -1 more
Not well. Multiple redos, painted widows shut, forgot second coat, poor caulking, stepped on new plants, etc. TrueGuard does great work and was quick to respond, correct and address, but having used other painting companies before, this experience was unnecessarily stressful and inconvenient. Will used them again for construction (see other reviews) but never for painting.
Description of Work: Painted Windows, trim, fascia, soffit, etc.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0



Contact information

131 Matthews Station St Ste 2A, Matthews, NC 28105

http://www.truguardconstruction.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 7:30 PM
Tuesday:
8:30 AM - 7:30 PM
Wednesday:
8:30 AM - 7:30 PM
Thursday:
8:30 AM - 7:30 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 3:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
75081
Trade License Locale
NC
Trade License Authority
North Carolina: General Contractors
Trade License Expiration
12/31/2024
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Siding,
Windows,
Gutters,
Cabinet Refacing and Refinishing,
Flooring Sales and Installation

FAQ

TruGuard is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 7:30 PM

Tuesday: 8:30 AM - 7:30 PM

Wednesday: 8:30 AM - 7:30 PM

Thursday: 8:30 AM - 7:30 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 3:00 PM

TruGuard accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, TruGuard offers free project estimates.
No, TruGuard does not offer eco-friendly accreditations.
No, TruGuard does not offer a senior discount.
No, TruGuard does not offer emergency services.
Yes, TruGuard offers warranties.
TruGuard offers the following services: Roofing, Siding, Window, & Gutter Installation. Interior & Exterior Painting.
Handyman, Home Inspection, Interior Remodeling, Kitchen Renovation.

Contact information

131 Matthews Station St Ste 2A, Matthews, NC 28105

http://www.truguardconstruction.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 7:30 PM
Tuesday:
8:30 AM - 7:30 PM
Wednesday:
8:30 AM - 7:30 PM
Thursday:
8:30 AM - 7:30 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 3:00 PM